Customer Reviews for Decolas Towing And Recovery
(U-Haul Neighborhood Dealer)

60 reviews

3051 US Hwy 19   Mars Hill, NC 28754

(828) 319-2801

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Services at this Location:

Contact Us

(828) 319-2801

3051 US Hwy 19
Mars Hill, NC 28754

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Andre K. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very good selection.

matthew M. 
Rating:
5.0

This is a family run location and they were all very helpful with helping us get everything handled.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Very friendly and knowledgeable staff. Great communication. Clean truck.

Daron W. 
Rating:
5.0

Absolutely nothing as far as I am concerned, I needed a dolly at the very last minute and these wonderful people went out of their way to make it happen without any questions. Great place and awesome people.

Dustin B. 
Rating:
5.0

Awesome staff, zero wait. I'm giving this location all the stars

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Gene J. 
Rating:
3.0

I scheduled a pick up in Spruce Pine when I got there auto carrier had been stolen I was sent to a 2nd place those 2 were broken then sent to a 3rd location that carrier was already rented so I had to call again stayed on hold to make sure carrier was definitely at Mars Hill I drove from PA to pick up a car this was ridiculous plus I ran out 1/2 tank of gas and I drive a 3500 dually I said I think I should get some kind of discount wasn't even offered ignored that comment

Victor M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Robby M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

amanda H. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Service was excellent.

james R. 
Rating:
5.0

The uhaul drop off location was excellent.

Stephanie C. 
Rating:
5.0

Kind and very friendly service return of vehicle was a snap!

Angela Z. 
Rating:
5.0

Great customer service : )

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

they went over and above there call of duty

Ron J. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Kathryne C. 
Rating:
1.0

Customer did not leave a comment.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

carolyn F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Can't think of anything to change. Location good for area. Owners friendly, answered all questions. Truck ready to go when we arrived. Would use them again.

Linda L. 
Rating:
4.0

I had reserved a trailer for 10:00AM, was delayed by traffic, as I drove 5 hrs to location. Fortunately called, and was told they were closing but would wait. Thus I did get trailer. The only glitch was the electrical connector, needed for the brake lights was not the standard round connect, thus I had to buy an adapter to go from thee trailers straight in line configuration to my trucks round connect. Otherwise, trailer was great, towed well, and got the job done!!!

Robert H. 
Rating:
5.0

Very friendly helpful people!

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

The only thing that puzzles me is cost. I was quoted an amount for a larger truck and ended up getting a smaller truck that cost more than the large truck. Makes no sense.

tina A. 
Rating:
5.0

Excellent service , super clean Uhaul ..over all a great experience. I highly recommend Decola's towing and recovery for uhaul rental.

Asheley H. 
Rating:
5.0

Very friendly and helpful. Highly recommend this location.

richard R. 
Rating:
5.0

Excellent service

amanda H. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ashley B. 
Rating:
5.0

Excellent service. Trucks are very clean. Very friendly.

amanda H. 
Rating:
5.0

Customer did not leave a comment.

Arlene W. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Nice folks, helpful

Michael D. 
Rating:
5.0

Staff at drop off location were extremely helpful & friendly. Equipment was well maintained and dropping off was super quick & easy!

Wendy P. 
Rating:
5.0

Customer did not leave a comment.

David Troy H. 
Rating:
3.0

Apparently put me in the wrong truck causing great confusion at the dropoff. thanks to a smart manager all worked out but it was a long time to check back in the Uhaul because of the confusion

Ric L. 
Rating:
5.0

Again, nothing. Third time using Decolas and again great friendly service.

JACK A. 
Rating:
5.0

Get all the trucks out of the non responsive Burnsville N.C Smokeshop location that sit there everyday with no communication and take them to Decolas that is responsive and cares for the equipment so people can rent a truck they see sitting around everyday.

Graham G. 
Rating:
5.0

Very friendly and attentive folks!

Richard A. 
Rating:
5.0

Customer did not leave a comment.

antonett F. 
Rating:
4.0

The office was closed during business hours so I had to leave the trailer there.

Lonnie D. 
Rating:
5.0

Customer did not leave a comment.

Chester K. 
No reviews have been submitted for this location.

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