Largest factor for ratings is the question of why there are two U-Haul locations within a block of each other and the main store doesn't rent 26-footers. The gentleman who processed the transaction was extremely personable and helpful. It should be noted that the air conditioning didn't cool well at all. I'd still recommend U-Haul to my associates and friends, but y'all ought to think about consolidation of those two locations into the one, main storer.
steve h
Customer Reviews for Decorative Accents
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sayhan was very professional. Very courteous. I was very pleased!
Charles BYes, I would recommend Decor Accents to everyone that needs uhaul equipment
Cynthia ZGreat customer service. Ready on time and able to hold equipment until it was needed.
David KThe man was so nice! He helped me because I couldn’t back in the trailer and was not rude about it at all! That was so kind!
Elizabeth HEverything was great 10/10 experience
Peter HTruck was very clean. Even had a minor discrepancy on the gas and he gave me a credit for the error.
Tyrone PVendor had hardware malfunctions. Uhaul put a hold on my account for the total amount paid , twice. I'd love the other half of my money back.
Herbert LThe attendant was a very nice guy & made renting the trailer a pleasant experience. He was realo fast & professional with the paperwork & contract agreement.
Robbie HMy husband and I had never done this before so for customer service acting like we knew what we were supposed to do was already frustrating. They were not very well informative and there was no gas in the truck.
Sydney PReceiving end mgt was very helpful. I’d rent from him if I had to uhaul again.
Karen CThe gentleman was very patient, kind, and helpful. Would definitely recommend and will use location in the future!
Monika CVery Good!!
Jose FGreat guy to work with
RHONDA jPleasant experience. Easy pick up and return. U haul is the go to place for car hauling.
RONALD DThe gentlemen who helped me at both locations were absolutely awesome. Professional and helpful as can be. Great customer service.
JIMMY AExcellent customer service, super friendly, acknowledging, helpful. Over all best experience I’ve had with Uhaul because of this owner at Decorative Accents. Thank you again.
Dolores MMr. Sobay was excellent working with, very helpful, very professional.
ROBERT YOwner of this location was super helpful and cheerful. Highly recommend
Sharon PExperience was excellent!
James SFriendly and able to handle the reservation quickly.
JAMES QFriendly fast service.
Don HReally professional & knowledgeable. Excellent
James CSeriously, he went over and above and was so friendly and helpful. I can't say enought.
Brian SEverything was fine. No suggestions
Bobby JA little air freshener for the van. Whomever used it before I rented the van had evidently aimed marijuana inside the cab. Being a Law enforcement officer I was not happy about that. Everything else about the experience was excellent
brandon wI rented a 6x12 trailer for 3 days. We returned it early…but was told we were still being charged for ALL 3 days! That’s bad customer service…
James SIve rented uhaul trucks 6 time or so since July. All but 2 of those times Ive been notified of a switch in locations the day before pickup. Usually to a less convient location This time the new location didnt have the appliance dolly I needed. Didnt have a y dollys in fact.
Randy BThis location did not carry moving materials but was right next to a full service U-Haul facility that did. I'm not sure why there were two locations right next to each other.
David WHave the drop off at a place that has an actual person working. The area didn't look that secure to just leave the vehicle. I never had to do this before and was never instructed that I would have to do it through my mobile device, because of the business being closed on a Sunday. Plus y'all took out extra money from my account and hasn't been put back. No one has got in touch with me to let me know it is all good.
LAWRENCE WTruck was not cleaned smelled like cigarettes smell. Talk with the guy about the smell and to charge who ever leaves the truck in bad conditions.
CARLOS ALocation had a internet problem so checking out was a bit lengthy but that's no issue for me....I would still recommend to my friends.
Kyle ALocation was average/okay but excellent customer service is what made the experience great
Steve KNothing
Thomas GThe trailer we rented had a leak in the roof. And, due to it being monsoon season in Dallas (May 2021), water leaked on the contents located in the front left corner of the trailer. Unfortunately, the water damaged a wooden chest of drawers. Probably not worth my time to pursue a claim - it may dry out and look fine. If not, I'll just put it in a walk-in closet.
Mary EImprove the vehicle- it was gross. Also, I received a confirmation to pick it up at the UHaul place but go in and they said to go down the street. Get your system fixed.
Brianna RVery nice man i rented from would come and rent again
Robert FProprietor was very polite and helpful
Geoffrey RNothing. Very nice site manager
kirk jGreat service! Quick in and out when returned. Nicest guy ever!
Tye HVery friendly guy and helpful
Jayesh KTHE TRUCK AIR CONDITIONER DID NOT WORK
ROBERT WThe lbigger location jiust one block away is a complete disaster..No help at all..no trucks avaliable even when I sow like 60 lot .the young gentleman there didnt want help. I was so lucky to find this furniture store down the street.
Amilcar dThe store owner was very friendly and very helpful in giving us an extension. I will be back again in the future.
Miles NYou guys were great...keep doing what you're doing ??
Theodosia HPrevious damage to driver's side of trailer may have bent the rim of the forward tire causing a shimmy (visible in the mirror) when driving.
Thomas MThe guys were super nice, but the truck and dolly were pretty beat up.
Allison ETOOK forever to fill out paperwork due to your system having problems. The ONLY trailer they had did not have any hooks to use straps or bungy cords. The side rails were broken. We tied down our stuff but it shifted like crazy on our trip from Texas to South Florida. I give your equipment an F.
Robert DVery nice and helpful
Phillip PGreat customer service. Very nice people that helped me get on my way. Love the tech automation U-haul is using to pick-up and check out. Thankx.
Stephen G