Customer Reviews for Dedicated Auto Enterprise
(U-Haul Neighborhood Dealer)

432 reviews

7655 S Vincennes Ave   Chicago, IL 60620

(773) 994-8971

Office Hours

  • Mon-Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(773) 994-8971

7655 S Vincennes Ave
Chicago, IL 60620

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am - 6:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always pleasant whenever I come there and explain explaining the dues of adult of the U-Haul trucks. I’m always pleased when I leave there.

RENEE H 
Rating:
5.0

GREAT

CLARENCE M 
Rating:
5.0

Best Uhaul location to come to.

CLARENCE M 
Rating:
5.0

Never a problem here. Great service and equipment!

CLARENCE M 
Rating:
5.0

Excellent service!

Clarence M 
Rating:
5.0

Customer did not leave a comment.

HAROLD L 
Rating:
5.0

Customer did not leave a comment.

ANTOINE F 
Rating:
5.0

Mr.Kevin was extremely helpful and knowledgeable. Learned valuable knowledge in our short interaction. Will definitely recommend this location!! And he saved me time and money! 10/10

KIMBERLY T 
Rating:
5.0

The ramp i rented, I had to bring back to u haul. Because the ramp was too small. I didn't get a refund. Half of my refund back would have been ok.

MELVIN P 
Rating:
4.0

Keep up the good work

TIFFANY C 
Rating:
5.0

Customer did not leave a comment.

TINA P 
Rating:
3.0

Customer did not leave a comment.

Anthony R 
Rating:
5.0

Customer did not leave a comment.

NORMA L 
Rating:
5.0

Improve the efficiency of the U-Haul app if was very difficult even after i download the app I still had to get assistance in the store

NONA S 
Rating:
5.0

Customer did not leave a comment.

DEBRA G 
Rating:
1.0

Worst customer service

DEVONTA D 
Rating:
5.0

Everything was fine. Robert was very helpful, I placed my reservation for the wrong date he went and found the problem and corrected the issue right away. I arrived before opening hours and he still accommodate me without any hesitation. This was Great Customer Service. 👍

KATHERINE H 
Rating:
5.0

Nothing helped me and was concerned about the equipment that was given to me

Donna B 
Rating:
5.0

Great experience

Yolanda W 
Rating:
3.0

Customer did not leave a comment.

Terrolynn D 
Rating:
5.0

Customer did not leave a comment.

Sanobya H 
Rating:
5.0

Customer did not leave a comment.

ANTILYA B 
Rating:
4.0

i got a truck on a sunday fast so i was grateful

MARQUES C 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M 
Rating:
5.0

Customer did not leave a comment.

Jamal N 
Rating:
5.0

Every thing went well

dedicated a 
Rating:
5.0

Absolutely breathtaking customer service worked it all out for me Thank for your magnificent customer service

JASMINE G 
Rating:
5.0

Excellent service.

CLARENCE M 
Rating:
5.0

Customer did not leave a comment.

KYRA W 
Rating:
5.0

Customer Service was great. System was down. The gentleman at that location tried to assist me and help returning the rental due to technical problems with the system at the time. Went above and beyond. Great Customer service, friendly environment. Overall great.

Anna V 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L 
Rating:
5.0

Customer did not leave a comment.

ANDRIAN D 
Rating:
5.0

Robert was nice he explained everything in detail and he was patient!

LACHIA W 
Rating:
5.0

Great store

JERMAINE F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
1.0

Customer did not leave a comment.

VERNITA B 
Rating:
5.0

Customer did not leave a comment.

JIMMIE J 
Rating:
5.0

Customer did not leave a comment.

LAMBERT P 
Rating:
5.0

AAA+++

Kevin m 
Rating:
5.0

Great service

Kevin m 
Rating:
4.0

Nothing

LEE K 
Rating:
4.0

Customer did not leave a comment.

STEVIE J 
Rating:
5.0

Customer did not leave a comment.

HERBERT S 
Rating:
5.0

AAA service

CLARENCE M 
Rating:
5.0

Easy to work with, never a problem when I come here.

CLARENCE M 
Rating:
5.0

Highly recommend

CLARENCE M 
Rating:
5.0

Another worryfree experience

CLARENCE M 
Rating:
5.0

Never a probelm when I come here.

CLARENCE M 
Rating:
5.0

The internet service is nearly nonexistent, which makes it impossible to follow protocol for online return and exits

Brian O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

TINA T 
Rating:
5.0

The gas gauge was not working properly.

MARTESE S 
Rating:
5.0

My experience was great no complaints.

SYDNEY B 
Rating:
5.0

Customer did not leave a comment.

MARIE P 
Rating:
3.0

The back latch was rusted and broke off while I was driving and my items were put at risk to be destroyed.

Teron R 
Rating:
4.0

Change and improve when you all do system maintenance or updates to your system because a lot of customers were frustrated trying to get trucks

Reginald L 
Rating:
1.0

I put extra gas in the truck and the guy told me it wasn’t enough gas. The guy was extremely rude about it but to find out I was in the right and he was in the wrong made me very unhappy and uncomfortable

TYLER J 
Rating:
5.0

Customer did not leave a comment.

CHELSEA D 
Rating:
5.0

Great

EARL D 
Rating:
5.0

Very professional

ETHEL L 
Rating:
5.0

Customer did not leave a comment.

DELOIS M 
Rating:
5.0

Uhauls BEST!

Clarence M 
Rating:
5.0

Worryfree experience. Highly recommend.

Clarence M 
Rating:
5.0

Customer did not leave a comment.

CHARLES L 
Rating:
5.0

The guy on the off is always nice and helpful.

PAMELA G 
Rating:
4.0

Professional service, helpful, and convenient location

Germaine O 
Rating:
5.0

The gentleman that helped me was so nice & friendly.

Janet R 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
4.0

Customer did not leave a comment.

CINDY J 
Rating:
3.0

Customer did not leave a comment.

EBONY A 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

A++++

Kevin M 
Rating:
5.0

Customer did not leave a comment.

DEVONTE A 
Rating:
5.0

Another flawless transactions. Dedicated Auto is the best!

Clarence M 
Rating:
4.0

Customer did not leave a comment.

CORA J 
Rating:
3.0

Customer did not leave a comment.

JOHN F 
Rating:
5.0

Customer did not leave a comment.

Yvette C 
Rating:
4.0

The pickup and return process through the app was a nightmare. So thankful that the representative that I spoke with worked with me after hours and even on a holiday to walk me through a confusing process. He went above and beyond!!! I believe that his name is Steve and he works at the 74th & Vincennes location

Lisa P 
Rating:
5.0

SUPER!

Clarence M 
Rating:
5.0

Second time .. even better .. great customer service …. Kevin was awesome.

ABBIEGALE A 
Rating:
5.0

Wonderful!!!

ABBIEGALE A 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Another worry free, professional experience.

Clarence M 
Rating:
1.0

We were scammed and charged $300 extra for a truck that was different online. I called customer service and she said somebody would call me to refund my money and nobody has. WORST EXPERIENCE EVER.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

TINA P 
Rating:
5.0

The customer service rep was very kind and helpful

NESHA F 
Rating:
5.0

Customer did not leave a comment.

FRANK T 
Rating:
5.0

Customer did not leave a comment.

THEO M 
Rating:
5.0

Everything was professionally handled..

PATRICE B 
Rating:
5.0

Great Service

Robert H 
Rating:
5.0

Perfect! Transaction could not have gone smoother.

Clarence M 
Rating:
5.0

Customer did not leave a comment.

LAVANCE P 
Rating:
4.0

The service was completely satisfactory.

DANIELLE H 
Rating:
5.0

Continue the great service, I appreciated the customer service i received before my pickup, Thanks again.

CARESS B 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B 
Rating:
5.0

The service was great

LITANJA M 
Rating:
5.0

Everything was perfect, so no suggestions for improvement. Rep was very thorough & explained everything very well & also very courteous.

KATHLEEN J 
Rating:
5.0

Customer Service at this location is Excellent

DONITA M 
Rating:
5.0

ALWAYS worryfree when coming to Dedicated Auto. An asset to the Uhaul logo.

Clarence M 
No reviews have been submitted for this location.
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