Customer Reviews for Deep Gap Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Deep Gap Storage

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Max S. on

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Steven L. on

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bob M. on

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Robert P. on

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Rodney D. on

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FREDERICK C. on

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TRAIN THOSE WHO RENT THE EQUIPMENT NOT TO LIE!!! I AM HAVING (BANK BB&T) THE CHARGES TO MY CARD REVERSED PLUS ANY CHARGES TO MY ACCOUNT CHARGED TO U-HAUL. I WAS LIED TO REGARDING THE CHARGES. WAS TOLD MY CARD WOULD NOT BE CHARGED AND I COULD PAY CASH WHEN THE TRAILER WAS RETURNED. ALSO MADE A COMPLAINT TO YOUR CUSTOMER SERVICE THAT WAS RECORDED ....NO HELP AT ALL, BUT I'M SURE SHE WENT BY U-HAUL GUIDELINES. Frederick Coffey 828-406-8411

Judy H. on

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Very good experience! The man who I rented the Uhaul from was very nice, helpful and professional! I will definitely use this location for future Uhaul needs and highly recommend to anyone!

Jeff P. on

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Just a great experience. A local and kind neighborhood dealer. My best experience EVER with a U-Haul dealer. I love this place and the gentleman (owner) that took care of me. Highly recommended. If your around Boone or West Jefferson and need a truck, go here.

CINDY M. on

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Very friendly gentleman helped us on the drop off. Great experience all around.

Charla C. on

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Was sent to 2 after hours locations-1 specifically said no overnight drop offs and the other was dark and unsafe and again not a place to actually drop keys in. Called the 800 several times talking about how unsafe it felt and then tried to return truck online and had no service to actually do that. Will think twice about picking uhaul again.

ronnie H. on

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Robert C. on

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Steve B. on

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NORM WAS AWESOME ,VERY HELPFUL AND ON TIME WE PICKED UP AT 8 AM!

Jill V. on

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Mark E. on

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We dropped off on a Sunday evening so we didn't interact with any employees at this location or go inside.

CHERYL B. on

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Kaira H. on

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I was adamantly told that I could not leave my u-haul rental although I had confirmed the drop off multiple times. I was truly disappointed with the efforts that was not made to accommodate my needs when I had done all the tasks on my end.

Frank R. on

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This was a top notch moving experience. Customer service was excellent and the man was very helpful. We felt he truly wanted our business so much so that for Part Two of our daughter’s move we are going to rent a U-Haul here again even though it’s a bit of a distance further than the location in Boone, we would much prefer supporting a business that appreciative of his customers and courteous & helpful.

Adina C. on

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There was broken glass all over the trailer when we received it, was not cleaned out well and we had to vacuum/sweep out glass before we loaded up.

Tim M. on

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Service was really good.

Donna N. on

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Laurie H. on

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Your whole reservation online registration is useless. I only did Deep Gap because the original shop was Sheppherd in West Jefferson was rented out from under by either Uhaul or Sheppherd's. I would have had no truck to haul household when I made the reservation 21 days before. You stink as a business from NC to FL!!!!!!

Donna N. on

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Jennifer H. on

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I have rented U-Hauls many, many times and every time my experience gets worse! The mileage is outrageous and customer service at most locations is terrible! I just needed a truck to move a washer & dryer in city limits & ended up paying $90+! That's reduclus! I am very unhappy & plan on using another company next time I need to move or move something!

Sarah G. on

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Mr. Norm was extremely helpful at this location. He gave some tips and eased our fear about a few things as well. He also managed to locate a tow dolly for us that I requested after I arranged the rental. He is an asset to Uhaul.

Joshua D. on

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Was closed. Customer service said not even listed even though there were uhauls there and a drop box for uhaul keys!!!!!! Left it anyway after spending over 1 hour on phone! Expect a refund!!!

Tim M. on

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TITUS J. on

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Alan B. on

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First, i reserved the equipment from Boone, NC. Had to go to Deep Gap to get it. The person there could not retireve my reservation and ended up doing another one. Second, two weeks after service, they charge me 204.46 without contacting me. They say it is due to overage because it was an in-town use. I dispited this but when referred to person doing contracts, i never heard from her. I have filed complaint with visa and with the BBB.

Billie G. on

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The gentleman was extremely helpful and tried to help us in every way. He backed our moving truck into a tight situation. Then he helped us hookup the tow dolly and gave us several suggestions as to how to use the equipment. Super friendly!

Polly P. on

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Chris C. on

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ANNETTE D. on

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Hope P. on

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Gaye W. on

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After hours drop off

bryan O. on

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Kelly C P. on

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Marissa F. on

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In boone nc, your customer service was horrible. The location on 105 bypass was less than satisfactory. Tour staff was rude and unhelpful. I would not recommend your company to anyone after my experience with your company.

James G. on

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Jennifer C. on

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joe M. on

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Norm was great delivered the truck on time...

WC M. on

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Amanda G. on

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Michael B. on

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I reserved the truck for 8:00AM for 1/9/18. I showed up at 7:45 hoping to get an earlier start. The gentleman who was in charge of the rentals was not there. Another person working there gave me his cell phone #. When I called him, he told me that he was not aware that a truck was going out today and that he had not checked the website. I had called him early afternoon the previous day hoping to verify that there was a truck there as the website indicated. He did not answer and I left a detailed message for him to return my call. He never returned my call and I made the reservation anyway later that afternoon. Apparently, he doesn't check his phone either. He arrived at 8:10 and I was finally able to get on the road at 8:45. Not a good initial experience.

Katrina P. on

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The process of renting the truck is snail slow!!! The owner doesn't realize or care that you are not renting a 26 foot truck for fun!! You are on a tide scheudle and you wont to take care of buissenes. He was completely opposite of that. Imstead of helping me he was on the phone when he was all ready processing my rental. He needed at least 2 times to put my credit card number inside cause his card terminal was broken or as he said does things are stupid. He was talking about everything else instead of processing my rental. I woke up that morning at 4 am and drove 230 miles to that location to rent the truck and the last that I was expecting was the rental pricedure that I got. That location never again and wouldnt recomend to anybody!!!!

Lisa C. on

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Although our pick up location changed from what we did online, this location was nice to deal with.

James W. on

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Franklin T. on

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Frederick F. on

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Great experience, easy and very friendly.

Michelle B. on

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There is not a lot of parking and the parking lot does seem somewhat dangerous to get in and out of.

Beverly P. on

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Adam S. on

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chris M. on

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Parking was limited however that is understandable due to the time of year and that all the college kids are moving at the same time.

Cindysue A. on

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Philip K. on

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CHRIS C. on

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Aimee L. on

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cheryl H. on

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Annette C. on

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The place we had to drop it off at did not have gas stations. We had to drive back to Boone to fill it up. That would have been helpful and time saving information to know in advance.

Patrick D. on

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Robert M. on

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Norm was extremely helpful in getting me set up with a truck. When I notified him that I was going to be a few minutes late for my appointment, he said that was no problem and waited for my arrival.

James B. on

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liam S. on

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The service man ripped us off. He charged $125 to my card after making a reservation and told me I wouldn't see the payment deducted. He continued to tell me that the other location "drop off" "one way" will take care of the billing and charge me much less. Terrible experience

charles F. on

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Had to buy our own cleaning supplies to clean the cab. It was the nastiest rental truck I've ever rented. Truck also leaked, all boxes and matresses were soaked. Had major fuel leak, called uhaul. They said just don't fill the tank completely full.

LEROY W. on

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Excellent friendly service!! I Wouldn't change a thing.

Lloyd C. on

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John R. on

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It would be great if you either banned smoking in your vehicles or offered "non-smoking" truck options. The truck I rented had a very strong smoke odor and it was an uncomfortable environment to drive in for a few hours.

RYAN G. on

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Uhaul trailers need better rail system inside to secure things. Current attachment rails are pointless.

Larry H. on

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Drop-off was after hours.

donald M. on

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Tina S. on

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Elizabeth D. on

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Nancy G. on

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faye P. on

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Amanda B. on

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James T. on

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Have rented from Norm several times and he could not be more helpful. Will definitely rent from him and his location in Deep Gap again and would definitely recommend to a friend!

CAITLIN O. on

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Kevin T. on

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JULIE P. on

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Excellent service; courteous management...very satisfactory experience!

LINDA P. on

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Steve G. on

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I got a call to confirm the contract the day before. The manager waited for me after normal closing. The process went quick and easy.

Paul S. on

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I have rented U-Haul trucks several times. Each experience was satisfactory. This wast the best, however. Top notch! Thanks Norm.

Louis P. on

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Had planned to drop off in Crumpler and had advised this was preferable on several occasions. Then you switched it to Deep Gap. Dropped off early Sunday afternoon so it is difficult to rate the drop off as they were closed.

William P. on

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I was told if I returned the truck in one day I would receive a credit. I even called the dealer to see what the credit was and was told. I received an email stating I was told a false statement. Very disappointed in Uhaul's customer service.

Jon J. on

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KEITH V. on

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Very effecient and helpful in hookup and paperwork. Will rent from them again.

MATHEW I. on

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I got charged for a truck that i didn't have

William F. on

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Tracey H. on

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jay P. on

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justin W. on

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Signage indicating where to drop off the rental unit was not adequate and confusing.

Christy B. on

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MIKE O. on

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I first reserved a tow dolly online and then when I went to pick it up was told it would not work for the van I was towing. Then they sent me 10 miles in the opposite direction. When I got there the trailer that was reserved for me wasn't working. I had asked the first place to call but they said it wasn't necessary. Then it took a long time to get the paperwork completed. then I hooked it up and the lights didn't work. I was very displeased with all aspects of rent from U-Haul.

Sandra H. on

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This location was very inviting and welcoming. My only complaint was that the login of our return was not completed. I got a call from UHaul the next day in my voice mail regarding a late drop off but the person (Dave) did NOT leave a call back number. And the number he called from was invalid because it was not a full phone number. We went back to the location and Norm on site was able to fix everything.

FRANK R. on

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Personnel were very courteous and very helpful. Prefer this location for next rental.

DONALD M. on

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DUDLY M. on

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SARAH S. on

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JIM L. on

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I will be stopping in to visit site to inquire about a $23.00 charge. I was very careful to bring the unit back at the same or better fuel level, so I am interested what this extra charge is for. also I didn't use the truck for material hauling so there should be no cleaning charge

BETH A. on

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