I was sent over 35 minutes away from my original pickup location because my truck wasn't there!!!! We had to reschedule our pickup and stay over night at a hotel costing us more than the truck rental. This was my first and last time renting from Uhaul. The only positive note about this whole trip was Norm at the Deep Gap location. Otherwise a miserable experience.James G.
Moving Truck Rental in Deep Gap, NC at Deep Gap Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Deep Gap, NC 28618
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The owner is normally closed on Sunday and he was willing to meet me to get me the truck. Small town love!!!! Won't find that anywhere!!!!! Many, many thanks!!!!David H.
For starters, not be liars. We called this uhaul place and they told us the price for the uhaul would be $550 and we had $1000 in our pocket so we would have plenty of gas money, have a room for a night because it's a 16 hour drive and I had little sleep. So we went to the uhaul place and Deep Gap an hour away from where we were. We could have gone local instead but chose to go to Deep Gap for the cheaper price. We got there and he said the price was a little more then he thought. So the price went from $550 to $678 to $712 to $789 to a final price of $889, almost all our money so now we barely had any money left. So we had to borrow $200 from friends and family just to get to Kansas because we almost got stuck in Missouri because they screwed us on our money. Not only that but they told us the uhaul was good on gas and it was new but it was dirty and I had to clean it before we left, the gas was going down like 3 miles every mile without heat on or anything, also I had to drive 24 hours straight on 2 hours of sleep because we could now not afford a room because they kept changing the price. I brought it back a little under a quarter and now I owe $150 in gas and fees even though it would only take about $60 to $70 to get it back to the three quarters it was at. I have never had such a horrible experience.Ivy J.
Very nice and accommodating although no one was wearing masks during a pandemic. But I was and maintained a 6' social distance.Kelly G.
It's not the location at all it's the company in a whole they suck and are not helpfulElaina G.
My experience w/U-Haul was unacceptable. Location was fine/agent was fine but I had to drive over an hour to p/u the vehicle because the place where I was supposed to get it did not have one.....although when I drove by it there were several in the parking l. When I talked to your coordinator she offered only to give me an extra 40 miles of credit for my inconvenience. This is absurd!Steven L.
had to call and wake the guy up pick up time was 8am He showed up at 8;35 Told me I would get 1 day insurance bach which never happed retured the rental by 2 that same afternoonmark A.
Friendly responsible efficient serviceVictoria B.
Representative at this location was extremely friendly and helpful. Great experience!megan S.
Very accommodating. Made the process easy and fast.Max S.
The whole process was simple and convenient, I will definitely use this provider again when necessary.Charles F.
Very friendly. Would use them again.keith P.
Great service!PERRY C.
The dealer at Deep Gap Storge provided excellent service, the problem was that the Neighborhood Dealer Pineview Building in Wilkesboro stood me up by not showing up at the appointed time, I had to pay my hired Moving Help $160 for the two hours it took for me to secure another truck in the next County, and another $160 to actually load the truck!Paul H.
I was told the rental would be $55 per day. I had the rental for 28 hours. I was charged $294.55. When I was at the rental store about the rent the trailer, I asked why am I being charged for 4 days when I will only need it for at most 2 days. He said Uhaul would reimburse me for any days I did not use the trailer. He then wrote an 866 number on the top of my rental contract and told me to call if I was not reimbursed. I was charged the amount for 4 days, and when I called the number (866-723-3060) they told me they could not reimburse me. I am now entered into a claim dispute be reimbursed for the time that I did not use the trailer. This is very frustrating, I was told one thing by the sales person and a totally different thing by the people at the 1-866 number.joe K.
TRAIN THOSE WHO RENT THE EQUIPMENT NOT TO LIE!!! I AM HAVING (BANK BB&T) THE CHARGES TO MY CARD REVERSED PLUS ANY CHARGES TO MY ACCOUNT CHARGED TO U-HAUL. I WAS LIED TO REGARDING THE CHARGES. WAS TOLD MY CARD WOULD NOT BE CHARGED AND I COULD PAY CASH WHEN THE TRAILER WAS RETURNED. ALSO MADE A COMPLAINT TO YOUR CUSTOMER SERVICE THAT WAS RECORDED ....NO HELP AT ALL, BUT I'M SURE SHE WENT BY U-HAUL GUIDELINES. Frederick Coffey 828-406-8411FREDERICK C.
Very good experience! The man who I rented the Uhaul from was very nice, helpful and professional! I will definitely use this location for future Uhaul needs and highly recommend to anyone!Judy H.
Just a great experience. A local and kind neighborhood dealer. My best experience EVER with a U-Haul dealer. I love this place and the gentleman (owner) that took care of me. Highly recommended. If your around Boone or West Jefferson and need a truck, go here.Jeff P.
Very friendly gentleman helped us on the drop off. Great experience all around.CINDY M.
Was sent to 2 after hours locations-1 specifically said no overnight drop offs and the other was dark and unsafe and again not a place to actually drop keys in. Called the 800 several times talking about how unsafe it felt and then tried to return truck online and had no service to actually do that. Will think twice about picking uhaul again.Charla C.
NORM WAS AWESOME ,VERY HELPFUL AND ON TIME WE PICKED UP AT 8 AM!Steve B.
We dropped off on a Sunday evening so we didn't interact with any employees at this location or go inside.Mark E.
I was adamantly told that I could not leave my u-haul rental although I had confirmed the drop off multiple times. I was truly disappointed with the efforts that was not made to accommodate my needs when I had done all the tasks on my end.Kaira H.
This was a top notch moving experience. Customer service was excellent and the man was very helpful. We felt he truly wanted our business so much so that for Part Two of our daughter's move we are going to rent a U-Haul here again even though it's a bit of a distance further than the location in Boone, we would much prefer supporting a business that appreciative of his customers and courteous & helpful.Frank R.
There was broken glass all over the trailer when we received it, was not cleaned out well and we had to vacuum/sweep out glass before we loaded up.Adina C.