I picked up a trailer when they opened at 10AM. The hours posted said they were open until 5PM. When I picked it up, the gentleman said to let him know when I drop it back off. I dropped off at 1:00PM. I parked it in the same spot and went to tell him. The doors were locked. I received an additional $20 charge for “after hours” drop off. I had it there WELL BEFORE POSTED CLOSING TIME! I would not recommend this specific location.
WILLIAM B
Customer Reviews for Deep South Discount LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a crowbar in the trailer when we opened the door to start loading. Not sure if it was there on purpose or was just left in there. Everything else went smoothly: booking, pick-up, drop off. The guy actually came out and helped me park the trailer into the last open spot available, and I'm not the best when it comes to backing up trailers. He directed me as I backed the trailer into the spot. Greatly appreciated the help.
JOSEPH CI didn't agree to the insurance but I paid for it other than that everything was great
CORY RFriendly service. Would use them again
Thomas OGreat rates and wonderful employees.
PATRICIA WWas charged for insurance but I haf opted out.
AARON MThe gentleman that helped me was kind, knowledgeable & helpful. I had to keep the truck an extra day (my help never showed up) & even when he was t working he helped take care of the rental and answer my questions. I appreciate him very much
SUSAN SIssues returning the trailer in Lima due to problem from Warsaw not following through properly. Lima U-Haul excellent and very helpful.
RONALD G