Customer Reviews for Deer Lake Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

The system you use for online pickup is really poor. It took me 45min to start my journey, between website, calling customer service and taking pictures. There should be a more straightforward way to do this, or simply leave it with the store to do it.

Rating:

3.0

Your app is horrible and location services doesn’t work properly. The lock boxes to get the keys barely open and were jammed. The website kept shutting down while trying to get and to return the vehicle. The car is fine, it’s the self check in and out experience that was horrible. It was also hard to find the gas tank to fill it, a note on where it is would be helpful.

Rating:

2.0

They have no idea how to help customers with Uhaul bookings. Their systems are unreliable. I had to do self check in and still they gave me wrong information at the location. The only reason I would use this uhaul vendor again is because its right next to my house. Do not recommend unless you plan to self check in and not directly interact with the deer lake market employee.

Rating:

4.0

Inside drivers area could have been a bit cleaner. Otherwise great service and trouble free rental. Like location and availability of vehicles. Will definitely use them again

Rating:

5.0

When I arrived at the location to pick up the cargo van, I thought there was no vehicle available as the white van was unmarked. I called the customer service and they were very helpful. I was so relieved to find out the van was ready. The uhaul 24/7 pick up using mobile phone is very convenient and straightforward to follow directions. If I need a cargo van in the future, I will not hesitate to book at this location again.

Rating:

1.0

The guy didn’t provide us with the code to drop off the key waited there for 1 hour. Called customer service to get the code.

Rating:

5.0

They were great to rent from. 😁

Rating:

5.0

Good

Rating:

5.0

Everything was good, excellent service

Rating:

4.0

Felt forced to buy insurance which I didn’t need. Lay off the hard sell! Otherwise fine

Rating:

4.0

Please indicate the location of the Lockbox. It was our first time using U haul and we didn’t know the location of the lockbox. I think many new people face this challenge. Thank you for excellent service.

Rating:

1.0

We initially made a reservation to pick up a 10" truck PLUS two dollies. However, upon arrival, we encountered a frustrating situation. Despite our reservation, we were unable to obtain the keys, and ended up waiting on hold with customer service for over 30 minutes. After this lengthy wait, we were informed that there was no one available to provide us with the keys. So, basically, making a reservation was useless and a waste of time. The customer service representative we spoke to was polite and offered to make another reservation at a different location if anything was available. While she was able to secure an alternative vehicle for us, it was smaller and lacked the dollies we had originally requested. As a result of this, not only did we have to travel to a different location despite already being at the original one, but we also encountered difficulties fitting all our belongings into the smaller truck. Additionally, because we had no dollies, we had a very hard time manually carrying everything ourselves. Overall, this experience was extremely disappointing and has left us with a negative impression of U-Haul. Most likely will never be using UHAUL again. Horrible experience.

Rating:

1.0

I had to wait 40-45 minutes to pick up the van. The person in charge said the system is down. I tried to check in online but it said call a number. I called them but they put me on hold for 15 minutes. I had to wait 40-45 minutes to pick up a reserved van. Also, in my reservation, I didn’t choose 16 dollar collision insurance but I realized that the person in this store charged me for that. Bad experience! I will never use your service.

Rating:

2.0

The key was stuck for half an hour with the place where they stored. It would be more convenient for customer if they would help us unlocked it and hand it to us instead of us unlocking it.

Rating:

4.0

There are several issues which do not pertain particularly to this location. One is that only vans are available. It would be nice if a small cube truck was available. The second is the very lousy software that uHaul uses - the location was unable to get it to work (and I have had problems too) when I returned the vehicle. That's a big Zero out of five for you. Lastly the fuel in the vehicle. I was told the vehicle was full, and I refilled it right up just before I returned it. But in reality it was not full - perhaps down between 1/8 and 1/16 on the gauge - an undetermined amount as who knows how accurate the gauge is. This should have been detected and the previous customer criticized - why nickel and dime the next customer?

Rating:

5.0

They should have faster internet service.

Rating:

2.0

Not clean, lock box for key didnt work, was given wrong truck at first which didnt match the licece plate.

Rating:

5.0

Location is convenient. The van could’ve been clean on the outside.

Rating:

5.0

It's already good service

Rating:

4.0

The Uhual telephone number at this location needs an update.

Rating:

3.0

I was waiting for hour pass my pick up time. I was on hold for good 30 minutes before speaking to someone.

Rating:

1.0

Klm problem

Rating:

1.0

Probably the worst customer experience I have ever had.

Rating:

2.0

There’s a need for streamlining of the checkin procedure, it’s currently time consuming and not clear enough.

Rating:

4.0

It took me 30 minutes to pick up my van because the verification process didn't work properly due to the night conditions. It's highly frustrating and unpleasant. Same with the drop off process. Pictures are both accepted or the app crashes. I lost a lot of paid time just for verification which is not fair from the customer's point of view. At least make the start time starts after I enter the vehicle.

Rating:

5.0

Beautiful driving Cargo Van. Easy to load and manuver. Excellent on gas. Thank you!

Rating:

3.0

Setup took about 30 minutes before keys were handed over. Service provider had technical issues and held us up.

Rating:

3.0

I paid about 150 dollars overall between gas and the hidden fees.

Rating:

4.0

Drivers side rear indicator lights were broken. Van could use a wash, inside and out.

Rating:

5.0

This new online system was very time consuming, I have rented many times with U-Haul and it was always done with a quick paperwork signing and this new online system took three times as long, not impressed and may look to other places in the future! The deer lake market staff and very nice and nothing they could do to make this system any faster

Rating:

3.0

The key box code didn’t work. Tried many times.

Rating:

2.0

Car smelled horrible! I had to buy an air freshner from them to not puke inside.

Rating:

5.0

Nothing

Rating:

5.0

outside and inside Van was dirty and I got an extra $5 overcharge for gas, but the system was wrong, the local agent called the manager to verify the mistake, but the manager did not resolve the problem and ask me the customer to call the company customer service to do the adjustment, that's too bad.

Rating:

4.0

Van was beat up and dirty inside. Full of parking tickets Location and the guys running it was fantastic Smooth transaction

Rating:

4.0

Make sure the lock box combination is correct for the vehicle. Prompt customer to take picture of fuel level both before and after as a rentsl agreement requirement

Rating:

4.0

Quicker pickup would be better. The clerk seemed to be new and inexperienced.