The system you use for online pickup is really poor. It took me 45min to start my journey, between website, calling customer service and taking pictures. There should be a more straightforward way to do this, or simply leave it with the store to do it.
Carolina F
Deer Lake Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5E2T9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Your app is horrible and location services doesn’t work properly. The lock boxes to get the keys barely open and were jammed. The website kept shutting down while trying to get and to return the vehicle. The car is fine, it’s the self check in and out experience that was horrible. It was also hard to find the gas tank to fill it, a note on where it is would be helpful.
Miriam EThey have no idea how to help customers with Uhaul bookings. Their systems are unreliable. I had to do self check in and still they gave me wrong information at the location. The only reason I would use this uhaul vendor again is because its right next to my house. Do not recommend unless you plan to self check in and not directly interact with the deer lake market employee.
Hamza HInside drivers area could have been a bit cleaner. Otherwise great service and trouble free rental. Like location and availability of vehicles. Will definitely use them again
THOMAS DWhen I arrived at the location to pick up the cargo van, I thought there was no vehicle available as the white van was unmarked. I called the customer service and they were very helpful. I was so relieved to find out the van was ready. The uhaul 24/7 pick up using mobile phone is very convenient and straightforward to follow directions. If I need a cargo van in the future, I will not hesitate to book at this location again.
Diadem V