The drop-off place could have been betterJohn R.
Customer Reviews for Dekra
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were taken care quickly and very effectively.Tom R.
Don't need to improve a thing! The online reservation process was quick and easy, and the customer service was fast and friendly. The truck was spotless and ran like a dream (must have been a new truck). It made our dreaded move a pleasant experience.Anita C.
Customer did not leave a comment.Kevin D.
With Covid on rise, cleaning inside of cabin should be paramount. This vehicle was not.Kevin Y.
Customer service was excellentJerry L.
Customer did not leave a comment.Taylor B.
When I picked up the 15' Truck, it had not been cleaned whatsoever, in the front where you drive, nor in the back. We actually had to clean the back of the truck so we could pack our things. The driver's area was disgusting with crumbs, spilled drink remnants, etc. The truck was also 9 miles to empty when I picked it up, which was unfortunate due to the fact that I was rushed. I was rushed because I set up an appointment with Uhaul at Dobys Shell/Uhaul in Burlington because they were open at 7am. I was called later by an off-site Uhaul representative informing me I actually had to pick up the van at Dekra on Alamance Rd in Burlington because the location I had intended to reserve the truck at would not have my vehicle. This would not have been an issue, however, they did not open until 9am. Our movers were scheduled to arrive at our apartment at 9am. Due to all of this, and having to immediately go to a gas station, we lost an hours worth of paid time with the mover's we hired. It was not a good first experience with UHaul whatsoever.JACOB G.
Customer did not leave a comment.Mark M.
Short of help.JAMES B.
A pleasant experience. Very helpful.Locke K.
Customer did not leave a comment.Patricia J.
This location presented great customer service.Pamela G.
The gentleman that helped me was very patient and courteous. I did not have the proper equipment such as the hitch with ball, and additional piece to connect light so he wrote down exactly what I needed and directed me to a nearby store. I will visit this location again.Blanche W.
Customer did not leave a comment.Harold G.
Customer did not leave a comment.XUAN S.
Customer did not leave a comment.EVAN S.
Fast servicemoe S.
Customer did not leave a comment.Jeffrey R.
I felt the experience that I had was great. I would not change anything at this point.Carzenia M.
Customer did not leave a comment.REBECCA S.
Customer did not leave a comment.John M.
Customer did not leave a comment.REBECCA S.
all goodANTHONY M.
Everything was flawless and affordable thanks againDALE L.
Customer did not leave a comment.Harold B.
My scheduled time to pick up was 8am no one showed up until 8:45am. putting us an hour behind. Then the guys was turning customers away that needed their cars inspected. Telling them it would not be up and ready until 10am and to go to the Webb Ave location. He was not friendly at all. When he did show up late he got out of the car and smoked before he even went in to unlock.susan W.
Customer did not leave a comment.BRETT B.
You guys are fucking thieves and I will get my money! I was charged for 7 days when I had the truck for 2!Yah-Yah R.
Customer did not leave a comment.John P.
Customer did not leave a comment.Donald E.
Customer did not leave a comment.LAURA C.
There was only one person working at this location and this was also an inspection station. I had to wait until the attendant completed an inspection to process my rental.Dwayne J.
The staff were polite and accommodating.Michael T.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Matthew M.
Nothing great service.olin R.
The person at Dekra was helpful and courteous but the Uhaul was dirty and covered in mud in the back. Also there were a dozen manuals left behind by the previous customer.DOUGLAS M.
Customer did not leave a comment.Nicola B.
Very courteous, but unprepared and unfamiliar with the equipment. I made the 800 mile trip without incident.Brent J.
All went well. Minimal wait time for pick up. Friendly and helpful staff.robin C.
Customer did not leave a comment.Wilson O.
Customer did not leave a comment.Johnny G.
Customer did not leave a comment.Jami M.
Customer did not leave a comment.david J.
Stop and Shop in Burlington, North Carolina has very bad service. The right side light wasn't working when I picked it up. Also, before that I called to confirm that I will go pick the rental they hung up the phone on me. I wouldn't recommend people to get the rentals there but recommend people to go different places instead within the same company. I rented a lot of U-HAUL and I always get excellent services. But stop and shop in Burlington, North Carolina won't be the place for me to go anymore. Bad customer service and they don't check there products before lending.Matt N.
U-Haul representative was not there when I arrived. Even when I notified him of the time that I was going to be there.KEN R.
Great crewdavid J.
Customer did not leave a comment.Scot F.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Marta C.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Joe P.
They need to explain to their customers that if they put extra gas into the truck and turn it in, they will not be refunded any monies back! Gas is way too expensive to be feeling a huge U-Haul truck, and you won't get your extra back!Precious I.
Customer did not leave a comment.Roseline G.
I was charged for something i didn't not get to check. I was not able to check the mileage or the gage i out tit back where he told me it should be.Brittany B.
The car hauler I rented was in excellent condition and was ideal for my situation. The staff was courteous and very helpful. I will definitely recommend your services to my friends.john H.
There were two small trailers available. One looked new and pristine. I was given one that looked very old, had some dents and gave me concern about the trailer. I also was left to install the trailer on my own- this could have been a safety concern if i was capable of doing this. There was no check of my hookup.Glenn T.
Customer did not leave a comment.James B.
Customer did not leave a comment.Chlondra W.
Customer did not leave a comment.David G.
Customer did not leave a comment.Patsy B.
I was waited on by a gentleman who was patient, helpful, and customer friendly. He went above and beyond his duty to help me.Toni M.
The gentleman who checked us in was extremely nice and very thorough. I wish everyone gave such wonderful customer service.Stephanie P.
This an easy location to access. I have recommended it to others in the past for local rentals. The crew there have always been service oriented.Jon F.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.Dhaval A.
Customer did not leave a comment.Debra B.
My original contract was at Doby u Haul. Arrangements made before. No truck when I came for my rental. Computer glich? Truck available elsewhere-ready to go--not! Deka very busy had to wait and then redo all paper work Delayed over an hour putting me in rush hour traffic at my destination.John M.
Customer did not leave a comment.Lacey C.
Customer did not leave a comment.Gwen P.
Customer did not leave a comment.Satya N.
Customer did not leave a comment.Jo Ann H.
Customer did not leave a comment.Pamela S.
everything was good ...Bonita H.
Quite articulate and can answer questions as needed! He was really good overall and provided us specifics on travel, weather, etc...!William B.
Customer did not leave a comment.PHILIP B.
I am very happy with the service that I received the person was very helpful and I would return returnJAMES S.
Customer did not leave a comment.Cheryl D.
clarify when ordering 14ft truck that that means bumper to bumper not actual storage space and specify that there is not normally help in loading car and attaching to auto transportCHERYL D.
Best experience I've had when renting a uhaul.tripper H.
Customer did not leave a comment.Jeffrey H.
There should be another choice under well maintained......it was okLee Ann B.
Pick up was quick and easy. Van was extremely clean. Dekra was staff was knowledgeable and friendly. 110% satisfied!Morgan B.
Very poor customer. Invalid information.tenecia P.
Have a truck with cruise control. Besides that my experience was very good. Jim was outstanding and so was the lady at the other office I dealt with.Walt M.
Great experience. Pleasant customer service. Easy access to highway.Christen F.
Customer did not leave a comment.Jeffrey H.
My experience was horrific. After reserving a truck, blankets, and appliance dolly a week before my move, I received an email the next day assuring me that all was confirmed. I gave it no more thought, and continued with the million other details the upcoming move required. Then, the night before my move, I discovered an email from UHaul informing me that supplies weren't available at the confirmed location. Instead I could pick up a different sized truck somewhere else. To my horror, this different location would not have a truck available until noon. I had arranged to have three men arrive at 9 o'clock to begin loading. I had to contact them to change the start time, and one was unable to commit to the later hours. Now I'm down to two helpers who aren't sure they can stay late enough to get the job done. I also called the new location to confirm the equipment and was told that they didn't have an appliance dolly. I had to send my daughter out in search of one, which fortunately she found. The merchants there were kind enough to bring the dolly to my house in their personal truck so I wouldn't have to fetch it after picking up the truck elsewhere. But there were more problems to come. When I arrived at the new location to get the truck, only one young man was working. He was just beginning an inspection of a car (this was a Dekra site), and I had to wait until he finished that to receive the truck. It was 12:30 before the paperwork was finished. My granddaughter had to ride with me, and when we entered the truck, there was no accessible seatbelt for the passenger seat. The young man worked for ten minutes struggling to get a defective, buried seatbelt up high enough so I could buckle her in. The clasp never did reach up above the seat level, and it required tremendous handstrength to wrench it high enough to buckle up, but he finally managed to get it closed around her. We returned to my house, now nearly 1 pm, where my helpers were waiting. We opened the back of this truck to find that it had not been swept and the floor was littered with gravel. Another ten minutes wasted. Then we realized that the truck's ramp was too short for the height resulting in a ramp angle that was so steep it was dangerous to even walk up and down it, much less carry heavy furniture. All boxed and pieces had to be lifted by hand in and out of this truck. All this, and I had been given a contract telling me that the truck was due back at 8 pm (when your website itself says that the average large truck move takes ten hours.) And it was nearly 1 o'clock before we could begin real loading - slow loading with no safely usable ramp. Of course, we weren't through at 8. When I and my granddaughter finally pulled back into the Dekra site with the truck, it was after 10 o'clock. I was beyond exhausted, with insufficient help and the late hours. I turned off your truck, helped my 9 year old granddaughter out, and suddenly realized that I had not refilled the gas tank. IB Dayle B.
Please let me know ahead of time when pick up location changes. It was a panicky feeling when we arrived at originally scheduled location and they said they didn't have a truck for me. Thankfully there was one at Dekra, but it'd be nice to know that before being told there is no truck!!Laurie L.
Customer did not leave a comment.Megan L.
Customer did not leave a comment.Renee M.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.William J.
We rented the uhaul online. When we arrived to pick up they could not find our reservation. They sent us to another haul dealer. On our way they called us and asked to come back they had found the reservation. They then proceeded to tell us that we had to return the uhaul to their store because Greensboro was considered local. We drove the truck back 31 miles to their store (instead of 7 miles to the one in Greensboro). When we got there they said that we could not return there - that it needed to be taken to greensboro. They were able to change things in the computer but had to charge us an additional $12 for returning to them due to mileage chargers. It would have been cheaper and much less hassle for me to return in Greensboro like originally planned but they told us we could not.Earl F.