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LARRY W
Customer Reviews for Dekra
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was TOP TIER at Dekra!!!! The MOD at the pick up location was PHENOMENAL as I knew nothing about figuring out estimated mileage or even size of truck I needed and he was very helpful and knowledgeable with that!!!
Toni RThis has been second time I been here. Very nice people
Maria MI have always used uhaul for moving needs and I've always been very pleased. The agent was very courtesy and polite. The equipment/truck was terrible. However when I brought it back the agent was very concerned and showed compassion. Other then equipment issues I would rate Uhaul a very good company.
Rose CNothing I noticed. The staff was busy but professional and helpful.
John HMy estimate for my uhaul was about $78 but my bill was $114. I used 30 miles as the estimated distance and I only drove 31 miles but was never told why the charge varied so much from the estimate. Other than that the entire experience was great.
Brandon SToo busy with inspections to devote the proper attention to the return process. Wanted me to leave the vehicle without receiving any paperwork or confirmation of mileage, gas or damage. Very unprofessional and discourteous especially when compared with the pick-up location, personnel and process.
Matt RThere were two lock boxes for keys for online check in on the outside of the building but they didn’t utilize them. We had to wait on the person at the shop, who was really busy, just to get access to the key. This wasted a lot of our time. Also, we needed a utility dolly and this location didn’t have any.
Jett CThe only issue I found was in the maintenance. The ratchets need grease and it was hard to crank the belt on both side. This location the customer hooks up the trailer and then they inspect it, totally different than the U-Haul facilities. But the ride was really good and the trailer performed well, lights and suspension!!
Willie CClerk was not helpful at all to resolve the issue regarding drop off the equipment. I had to call Uhaul to put me on the list again. Once my name is in the list, Clerk asked me to unhook the equipment and put trailer back in place by myself. I don't know how good he is for his main business, but not for Uhaul customers.
Won LThe guy running the shop did a great shop juggling multiple customers and getting the truck checked out to me.
John GLuckily I can drive to maintain dolly in reverse position. Once lot is full becomes Hardly no maneuverability room.
JAMES RMy appoinment was at 10am, drove from Charlotte, NC, and the place was closed until 11:40am, on a Saturday. No signs of any kind. After they opened, there was only one sick employee doing everything, so we waited for 35 more minutes for the service. Their computer system was down, so that was another issue thay delayed the service. So unprofessional.
Linnette SThe truck hadn't been cleaned. It wasn't ready when I arrived. However, there wasn't enough staff to get it done. The truck was old, by new standards, and not well maintained.
James HTrailer was old, not cleaned out, pick up location was Overcrowded with no COVID precautions for social distancing, waited almost 30 minutes while attendant Worked on car inspections, and took a additional 15 minutes to figure out uncooperative online system.
louis cWe picked up our 4x8 cargo trailer and when we got home it had pulled so bad that we checked the tires. One of them had a huge chunk of tread gone all the way to the inside of the tire. We did however call the place we got it from and took it back. They were able to get us another one but it put us really late leaving for our vacation. We were shocked at the condition of that tire and very lucky it did not blow on the interstate bringing it to our house.
PAULA MTook 15 minutes to find someone. Once we found someone he was rude. As we were getting ready to load up two other employees showed up.
Michael AVery easy return.
Diane BHave staff available to deal with the expected pickups.
David EI drop off a car trailer and was told I wouldn't get a confirmation until 3 days later because no one was there to check it in.
DEMETRIEST STruck fan belt squeaked nearly the whole way, I spent 20 minutes just cleaning the windows and cab/box. Truck was showing a dash message of 20 miles to empty. Never was told or shown on the contract that it had to have 1/4 tank. Overall very dissatisfied.
Kenneth BTruck was clean, but engine was really really loud. Maybe a muffler issue? It ran fine.
Brenda CThe truck I had reserved was not available when I arrived. They did do all they could to accommodate my needs.
Ken BThe drop-off place could have been better
John RWe were taken care quickly and very effectively.
Tom RDon't need to improve a thing! The online reservation process was quick and easy, and the customer service was fast and friendly. The truck was spotless and ran like a dream (must have been a new truck). It made our dreaded move a pleasant experience.
Anita CWith Covid on rise, cleaning inside of cabin should be paramount. This vehicle was not.
Kevin YCustomer service was excellent
Jerry LN/A
butch jWhen I picked up the 15’ Truck, it had not been cleaned whatsoever, in the front where you drive, nor in the back. We actually had to clean the back of the truck so we could pack our things. The driver’s area was disgusting with crumbs, spilled drink remnants, etc. The truck was also 9 miles to empty when I picked it up, which was unfortunate due to the fact that I was rushed. I was rushed because I set up an appointment with Uhaul at Dobys Shell/Uhaul in Burlington because they were open at 7am. I was called later by an off-site Uhaul representative informing me I actually had to pick up the van at Dekra on Alamance Rd in Burlington because the location I had intended to reserve the truck at would not have my vehicle. This would not have been an issue, however, they did not open until 9am. Our movers were scheduled to arrive at our apartment at 9am. Due to all of this, and having to immediately go to a gas station, we lost an hours worth of paid time with the mover’s we hired. It was not a good first experience with UHaul whatsoever.
JACOB GShort of help.
JAMES BA pleasant experience. Very helpful.
Locke KThis location presented great customer service.
Pamela GThe gentleman that helped me was very patient and courteous. I did not have the proper equipment such as the hitch with ball, and additional piece to connect light so he wrote down exactly what I needed and directed me to a nearby store. I will visit this location again.
Blanche WFast service
moe sI felt the experience that I had was great. I would not change anything at this point.
Carzenia Mall good
ANTHONY MEverything was flawless and affordable thanks again
DALE LMy scheduled time to pick up was 8am no one showed up until 8:45am. putting us an hour behind. Then the guys was turning customers away that needed their cars inspected. Telling them it would not be up and ready until 10am and to go to the Webb Ave location. He was not friendly at all. When he did show up late he got out of the car and smoked before he even went in to unlock.
susan wYou guys are fucking thieves and I will get my money! I was charged for 7 days when I had the truck for 2!
Yah-Yah RThere was only one person working at this location and this was also an inspection station. I had to wait until the attendant completed an inspection to process my rental.
Dwayne JThe staff were polite and accommodating.
Michael TNothing great service.
olin rThe person at Dekra was helpful and courteous but the Uhaul was dirty and covered in mud in the back. Also there were a dozen manuals left behind by the previous customer.
DOUGLAS MVery courteous, but unprepared and unfamiliar with the equipment. I made the 800 mile trip without incident.
Brent JAll went well. Minimal wait time for pick up. Friendly and helpful staff.
robin c