Customer Reviews for Delaware Equipment Rental
(U-Haul Neighborhood Dealer)

636 reviews

1001 Greenbank Rd   Wilmington, DE 19808

(302) 998-6925

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 9/24/2022: Closed

Services at this Location:

Contact Us

(302) 998-6925

1001 Greenbank Rd
Wilmington, DE 19808

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 9/24/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

Very fast and professional service at counter.

Daniel F. 
Rating:
1.0

Cellular phone service extermely limited - using U-haul app. slow. Business could provide credentials for wi-fi quest usage. Had to leave area for service and return multiple times during each stage of application self dispatching. Dash indicated veh needed service for oil - fearful would break down. veh smelled like cigarettes and dirty.

Clay E. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY K. 
Rating:
5.0

Excellent service!

FRANK T. 
Rating:
5.0

Awesome experience. Everything was perfect dnd efficient.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
1.0

Provide all requested equipment, provide space to leave a vehicle for short term rentals, have an actual service counter

Kevin W. 
Rating:
1.0

Customer did not leave a comment.

AKRAM K. 
Rating:
5.0

Great people and service!

GEORGE K. 
Rating:
3.0

I believe the clerk meant well. He was knowledgeable. He was efficient. My equipment was ready on time. I just feel that he needs a Dale Carnegie course.

RAYMOND H. 
Rating:
5.0

Unfortunately I didn't have good internet service in this area and had trouble confirming pick up. We called uhaul and the customer service rep was excellent and helped tremendously! She even had trouble on her end and had to keep entering and refreshing info but eventually we were able to leave with our truck ! 5 STARS!!

John H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

The woman at the counter is always great to work with!

Julia K. 
Rating:
5.0

Parking space is very limited

Aurelio B. 
Rating:
5.0

Customer did not leave a comment.

JULIA K. 
Rating:
3.0

The online check-in process was not easy and we did not pick this location since it was closed on Sunday and we were moved to this location

Charles W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Very pleasant pickup and drop off. I used the mobile app, and was extremely impressed. Pickup took about two minutes and drop off was less than 30 seconds.

GERARD O. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Fast and friendly

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
1.0

My location was moved from a location that I specifically chose because it was going to be open to this location which was closed. Since this location was closed I had to call UHaul to get them to change my pick up to the remote option. This location was on a dark street and I was concerned that I would not have a good enough wireless signal to be able to get the truck, due to poor reception in this area. The remote pick up process was long, we were not able to take the truck until an hour after our reservation was scheduled for which put us behind schedule. Very disappointing experience!

Nicole G. 
Rating:
3.0

No hidden charges. I was 1 hour late returning the van. I was charged for the day. I would have kept the vehicle and used it for the additional day if I knew I was going to be charged.

Wendy G. 
Rating:
4.0

Customer did not leave a comment.

GORDON W. 
Rating:
2.0

The nice lady was wonderful The guy is miserable and gruff and shouldn't be in customer service

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Friendly and helpful

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY K. 
Rating:
5.0

Customer parking signs visible from both directions for those unfamiliar with the location.

WENDY R. 
Rating:
5.0

The gentleman that processed it was very informative, courtesy and friendly.

BERNADETTE B. 
Rating:
3.0

Very frustrating. I tried to return on a Sunday when the location is closed. I could not return it online because the site couldn't verify my location. I tried calling the 1-800 number but was on hold for 30 minutes and never got to talk to anyone. I ended up just leaving the trailer on the street because the yard gates were locked and hoping it would be OK. Very frustrating!

DONALD R. 
Rating:
5.0

Best uhaul experience at this location. Truck was especially clean and well maintained. Really great, helpful customer service. Will book again!

AMY W. 
Rating:
5.0

Customer did not leave a comment.

AURELIEN E. 
Rating:
1.0

Worst place ! Don't go there Tom is a rude and nasty . Some people just don't know how to run a business. Definitely a racist . U-Haul got to do better . I will be reporting him to Corporate . Worst place we have rented over 50-70 times never like this place

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Great people and very helpful!

GEORGE K. 
Rating:
1.0

The operative at the desk was rude, abusive, hostile, and he refused to answer basic questions about trailer setup and operation. I have never experienced a more antagonistic retail employee. He seemed unaware of basic rules of respectful human interaction. It was like being in a room with someone who thought speaking to me was beneath him. I was seriously disheartened to find him wearing a UHaul uniform, as I'd always considered their customer service to be first class. I found the whole experience to be horrible. I have never seen a grown man behave worse.

DAVID T. 
Rating:
5.0

I have used Uhaul many times, this facility was the best for check in and check out.

Barry K. 
Rating:
1.0

The agent at this location is very ignorant and hard to deal with. He will argue with you about everything instead of getting on his knees and looking at the rating sticker on my Uhaul receiver also installed by Uhaul. That all 1.25” receivers are created equal and rated at 1500lb regardless of the sticker saying it's rated for 3500lb. Then in the middle of taking care of my reservation he takes off to take care of his personal tool rental customer rather than finishing up with his Uhaul customer first. He does not know what he's doing he is unwilling to look at the stickers on the receiver hitch he thinks he knows better than the manufacturer of the Uhaul receivers no matter what the sticker on the U-Haul receiver says it's rated for I rent from U-Haul 2 to 3 times a week and this is the first time I've ever just wanted to walk out without the trailer and would have if I didn't already have everybody lined up for making the move. I would not recommend this location for anything.

JOHN M. 
Rating:
1.0

Employees weren't at the front, and they were rude to myself and my wife

Michael S. 
Rating:
3.0

It's kind of a hole in the wall location, but the people are friendly, fast and efficient. This was a much better experience than my last one.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY K. 
Rating:
4.0

The female representative who assisted me was kind & professional.

ERIKA B. 
Rating:
4.0

Customer did not leave a comment.

Carter M. 
Rating:
4.0

Nothing service was friendly and vehicle served its purpose.

MAURICE C. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Keep doing what you are doing. GREAT JOB!!

HERMAN S. 
Rating:
4.0

the on line process was very timely, the customer service line did not pick up, a more easier process should be put in place, we were actually assisted by another couple trying to process as well.

DARLENE T. 
Rating:
3.0

This was a terrible experience. It took us over an hour to do the no contact check in. We called uhaul and we're hung up on intentionally when we asked for help, after the person complained they were busy. We paid for an hour of time we didn't even have free uhaul, and it made us late for the rest of the day. The other customers were all having issues and getting frustrated as well. I would never recommend this service or use it again. It was very unprofessional.

Jordan B. 
Rating:
5.0

When I booked the truck for a 4 hour window, they immediately called me and said I would have to return the truck earlier than the 4 hour expiration. They said that they had booked another rental before the 4 hours were up. They offered no discount or solution. I'm giving them 5 stars because when I arrived at the location they offered me a better deal. These companies that contract through uhaul should not allow for an overlap in bookings.

KELLY T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

No problems. They were helpful and efficient.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

The cashier (guy) wasn't very friendly. But another cashier was nice and kind.

OANH L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW Q. 
Rating:
3.0

Attendant was not at all friendly.

DANNY G. 
Rating:
4.0

Customer did not leave a comment.

SHANNON G. 
Rating:
1.0

Customer service was horrendous, due to a complication I was not able to meet the drop off deadline. I called and explained this to the store representative was rude, I explained I will get it there ASAP, and gave a time that was 2 hours post deadline. During drop off I asked if I needed to sign anything and the store representative refused to answer, and just kept repeating “leave keys on counter”. Will never use this location again.

BRAD G. 
Rating:
1.0

Unfortunately a horrible experience. The owner or manager has a major attitude towards customers. Never again, as much as we need to support small businesses you're much better off finding another location to rent from.

Vito J. 
Rating:
3.0

When someone RESERVES a vehicle in advance, do not make them go to THREE DIFFERENT LOCATIONS that DO NOT HAVE THE VEHICLE THEY RESERVED. This was incredibly frustrating and put us an hour and a half behind schedule all because your system is so ridiculously flawed. I will more than likely be using a different company for my next move.

Brendan B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Jeffry K. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Although the truck was clean the wheel alignment was off which made for a stressful long haul drive.

Robert M. 
Rating:
3.0

The attendant who helped me at the front desk was not very personable and left a very bad taste in mouth due to their poor customer service! This was compounded with the fact the I was giving their business a second chance even though myself as well as another member of my family had had bad experiences with booking a rucks only to arrive and find they had been triple booked.

Jeffrey D. 
Rating:
3.0

Ordered 12 moving blankets, none available when picked up truck. Since they were reserved with the truck, they should've been there.

Gerard D. 
Rating:
3.0

Small. All self service.

Robert M. 
Rating:
4.0

Some phones have trouble with the online check-in, getting stuck in an endless loading / unrecognized location (confirmed to work on iPhone, not an android that was tested).

Nathaniel R. 
Rating:
4.0

The pick up was quick and easy. We received the bill shortly after drop off. Overall seamless transaction, will recommend to friends and use in the future!

Steven H. 
Rating:
5.0

Call customers to let them know you will be closed the day of the pick up. We would have preferred to pick up our keys in person as opposed to the ride share. We had a difficult time opening the lock on the truck.

Dustin F. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
1.0

I contacted your customer service department because I was charged for two add'l days. I was only extended one day #1 and #2 I wasn't told I was being immediately charged or I would have provided a different tender. As a result, I was charged overdraft fees. This is a huge inconvenience for me because I am disabled and I receive only one check each month. I requested through Roy that the $40.80 be refunded to my credit card. In addition, I emailed their customer service dept and haven't heard back from neither. Deeply upset by all this and will never refer anyone to this location nor do I intend to use them when/if I move in the future. Sincerely, Leslie Calero

Kleber C. 
Rating:
4.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

The only issue was the customer service. The owner (I assume it was the owner) may have been having a bad day, but he was rude and abrasive. Also, when i arrived to get the truck, it wasn't ready. When he pulled it out of the employee lot, he parked it on the side street instead of the parking lot across from the business. Do I had to drive to the truck and get the key code, then drive back to the customer entrance, go inside, and show him the app in order to get the key. Good customer service would have been to pull the truck to the lot where I would have picked up OR stand on the side street in order to see the app.

tamika H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
1.0

Absolutely the nastiest individual ever to deal with a customer. The unit we reserved was not available so had to substitute. That was annoying but nothing compared to the disrespectful attitude of the employee handling the pickup DO NOT USE THIS LOCATION

BERNARD H. 
Rating:
3.0

I called the day before and indicated I could be an hour or two late. I was told - It would have been another full day's charge. When I arrived an hour early, there was no off street parking or in front, so I parked on the side street. I walked inside, said I have a trailer to return, the man behind the counter was annoyed with where I parked, and I felt like I was bothering him. Never asked for my name or for contract. I will not use this location again for any rental needs. I'll go miles out of my way to rent or return. I was not sure if the trailer was actually "checked in" so I took a picture of the parked, returned trailer. Very disappointing with the customer service.

Robert William D. 
Rating:
4.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
1.0

Man who I spoke to while picking up the truck was overall very rude. When I asked him to wear a mask while we were picking up our keys he said it was “his right to choose if wanted to wear one or not” despite the state mandated mask policy posted directly on his own door. I would rather drive further to an actual u-haul location to not have to deal with that rude man again.

Nicholas M. 
Rating:
3.0

They need employees who know how to be polite to their customers.

drew O. 
Rating:
5.0

Very understanding and considerate customer service! Definitely will recommend

Steven G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Lori H. 
Rating:
2.0

I was not very happy with the condition of this trailer, this trailer needs to be retired & leaks very badly when raining. I was not very happy that the cost of one way was more than double the cost of the local use option. trying to find a trailer on your website was difficult and having to go to Delaware to pickup this trailer was not very convent. Won't do this again

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
4.0

Only some of the office staff were wearing masks. Made me uncomfortable.

Constance S. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Great helpful owners and staff.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Tyler E. 
Rating:
1.0

The location is very sketchy, the rental agent was very rude and I was charged for services that were not provided.

Victoria M. 
Rating:
5.0

No comment

Kwame K. 
No reviews have been submitted for this location.

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