The agent was rude and when he was reprimanded he refuse to give us a receipt then I was told by uhaul that there were debris in a vehicle that was power washed. His attitude was very demeaning he set us up by adding unnecessary charges and now I have to prove I’m telling the truth. Other customers says that’s how he behaves.
JULIAN F
Delaware Equipment Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19804
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Get a new owner that knows what customer service is my reservation was changed from 7:00 am to 8:00 am I called and asked why because I was set up to do a self pick up he said we’re not set up for that I showed up a 7:40 am and stood in the showroom until just after 8:00 am while the owner shuffled vehicles around outside I was never greeted by anyone that said sorry we will be with you shortly. Keep in mind their hours are 7:30 am to 12 :00 pm on Saturday let’s fast forward to drop off which I showed up at 11:50 am and the owner was once again shuffling equipment around I got his attention and showed him the keys which hs response to was arrogant drop them in the orange box Also I was told to return the truck with a 1/2 tank of gas which it wasn’t when I picked up it was just a hair under on the gauge but nonetheless it wasn’t at 1/2 I had a terrible experience and will never rent U-Haul again
DAVID CVery clean and well kept truck. Happy with the experience, will rent from this location again
Jeffrey PGreat service!
GEORGE KBeen renting here for years and I’ll continue to do so- owner is very knowledgeable which is helpful!
LISA M