Had a bad experience with Delaware equipment rental. Picked up a U-Haul and the individual who was checking me in was rude and made the rental process difficult. I would recommend finding somewhere else to rent from.
VINCENT K
Delaware Equipment Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19804
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Perhaps the attendant was having a bad day, but it appeared that I was bothering him.
JOSEPH WThe radio did not work and the wheel alignment was off
Larry AVery disappointing experience. Today we rented a trailer from this U-Haul location and received extremely poor customer service. The employee refused to properly assist us because our English is not perfect. This is unacceptable behavior for a customer-facing role, especially in a company that serves a very diverse community. Whether this location is a franchise or not, this employee clearly does not meet basic customer service standards. He was rude, unprofessional, and unwilling to help, which reflects very poorly on the U-Haul brand as a whole. We will never return to this location and will not recommend it to anyone. We strongly ask U-Haul management to review this location, investigate the employee’s behavior, and take appropriate action, including reviewing his authorization to represent the company. U-Haul deserves better representatives.
NIKITA KThrift over charges drops off for you before you actually do to charge you full miles
AYLA N