Customer Reviews for Delaware Equipment Rental
(U-Haul Neighborhood Dealer)

1,088 reviews

5101 Summit Bridge Rd   Middletown, DE 19709

(302) 449-7379

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 449-7379

5101 Summit Bridge Rd
Middletown, DE 19709

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rented from them 13 years ago. Returned ssme 5 star service. They are excellent people gave me a new U haul for my out of state move.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

Milton W 
Rating:
5.0

Keep it up

NISSO H 
Rating:
3.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Customer did not leave a comment.

Reyn N 
Rating:
5.0

Both place where I picked up and dropped off were fantastic

George K 
Rating:
5.0

Customer did not leave a comment.

Milton W 
Rating:
5.0

Customer did not leave a comment.

Eugene C 
Rating:
5.0

Everything went as expected. It couldn’t have been any easier.

TIARRA T 
Rating:
4.0

Customer did not leave a comment.

William B 
Rating:
5.0

I liked the person working at this location. He is very professional and soft spoken person.

Rajeev K 
Rating:
5.0

Friendly and simple. Easy spot to rent from- would recommend!

Jeannie M 
Rating:
5.0

Unlimited drop off hours was awesome!

Anthony K 
Rating:
5.0

Customer did not leave a comment.

RITA P 
Rating:
5.0

While Delaware Equipment was great and helpful my experience picking up from uhaul overnight was terrible and I'll never do it again. I had an issue with the uhaul app forcing me to reschedule my pick up 3 times. I am very dissatisfied with the process.

Janice D 
Rating:
5.0

n/a

Milton W 
Rating:
5.0

Customer did not leave a comment.

Lynnwood W 
Rating:
5.0

N/A

Milton W 
Rating:
3.0

I recently rented a trailer from Uhaul and hauled a cubic yard of mushroom compost. Unfortunately, it was raining heavily when I returned the trailer, making it difficult to fully clean it. Despite this, the Uhaul representative who inspected the trailer on Saturday didn't charge me an additional cleaning fee. However, I was later charged a $15 cleaning fee, which I find unreasonable and surprising, as this has never happened to me before. I would appreciate it if you could review this charge and consider waiving or refunding it, as I believe it was unfair given the circumstances.

Om D 
Rating:
4.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

Great customer service at the pickup center

James L 
Rating:
1.0

I have gotten uhauls from here twice……the weekend before last there was horse manure in the back I had to hose it down before I loaded my things. I figured it was a one time occurrence….the weekend that just passed, there was mud in the rear of the vehicle. I have video of both occurrences.

Lamar B 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
5.0

Staff was very professional, informative and courteous..

Dwaine S 
Rating:
5.0

Customer did not leave a comment.

SHEENA B 
Rating:
5.0

I was definitely impressed with the level of client relations

TYRONE M 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

All good.

Elsa W 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Edward P 
Rating:
4.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

The best Uhaul rental location ever

Henry G 
Rating:
5.0

Customer did not leave a comment.

Bruce G 
Rating:
5.0

Customer did not leave a comment.

Kirk S 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

denise p 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
3.0

Customer did not leave a comment.

Doreen W 
Rating:
5.0

All good.

Bockarie B 
Rating:
5.0

Great service.very polite employees! THANKS!!!

BRUCE M 
Rating:
5.0

Awesome people and easy in and out location!

Timothy S 
Rating:
5.0

Great customer service and conversation. Gentleman came out and made sure my motorcycle trailer was hooked up correctly.

Michael M 
Rating:
5.0

Customer did not leave a comment.

matthew m 
Rating:
5.0

Friendly small town business truly nice people all went as expected

Karena K 
Rating:
5.0

Not a thing. Everything went smoothly.

JOHN N 
Rating:
5.0

Very professional employee and courteous. Highly recommend this location.

JOSEPH T 
Rating:
4.0

Customer did not leave a comment.

Victor B 
Rating:
5.0

Nothing, the service was exceptional. First time I've ever had a place actually do the equipment check of light's and assisting with the connection of the tow hitch. Will definitely recommend.

JAMES B 
Rating:
3.0

The van was visibly dirty inside and out. Very dusty dash and muddy floors. There was moving blankets in the back which were tossed haphazardly which we did not request but then had to move out of the way for our load. The app took for-ev-errr to pick up and even longerrrr to drop off, so long that I had to call customer service. At least Stephan at customer service was quick and helpful. I chose this for the convenient location and after hours availability, but in the end I’d wished I’d done it in-person. The app just took waaaaayyyy too long to load things. A couch pick which could’ve been done in less than hour, took 2 hours because of the slowness.

BROOKE B 
Rating:
5.0

Thank you so much god blessings

Rosael D 
Rating:
5.0

Very easy. I checked in, got the keys, and off I went.

Mark P 
Rating:
5.0

Great guys! The check in was quick and easy and the gentlemen helping was very nice and helpful. The gentlemen that hooked the trailer up was also extremely nice and helpful. Great place with great guys!!!!

Jonathan B 
Rating:
5.0

Engine maintenance light was on and it was extremely difficult to turn the key to start the truck. Staff was extremely helpful and attentive to my needs. Very quick service

scott c 
Rating:
5.0

Customer did not leave a comment.

dennis c 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

Rented u-haul from this location numerous times. Always very professional. First class establishment.

RICHARD L 
Rating:
5.0

Staff was very helpful and went over everything with me

Paul C 
Rating:
4.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

The staff at this location is very friendly and knowledgeable. They have been great to work with.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Dropped off after hours

Russell z 
Rating:
5.0

Very professional team. Happy with everything.

Joseph H 
Rating:
5.0

such a friendly and professional environment

Katheryn S 
Rating:
3.0

The area immediately surrounding the location needs a paved parking lot...its muddy and dusty. Other than that, it's A OK.

Milton W 
Rating:
3.0

Parking lot - muddy after rain - because it all dirt. Dark - lack of illumination. Entrance to the lot - you cannot tell where the entrance is specially at night and raining - plus depending the time of the day there is a lot of traffic and you cannot slow trying to look where the place is located. I didn't have that much problem because I have gone hundreds time in front of me, my wife had hard time...almost hit a rock going into the lot.

Carlos M 
Rating:
5.0

Customer did not leave a comment.

Evette W 
Rating:
5.0

Always friendly and helpful service

Thomas M 
Rating:
5.0

Nothing! Great products and Outstanding service!!

Brian F 
Rating:
5.0

The truck had definitely seen better days but it served it's purpose. The guys at the desk were great.

Paul T 
Rating:
4.0

Customer did not leave a comment.

Debbie M 
Rating:
5.0

Customer did not leave a comment.

ROGER M 
Rating:
5.0

The Uhaul online system is garbage. Luckily the gentleman at Delaware Equipment Rental was very helpful and friendly. However, I booked a trailer at a different location for 8:30 am. Within 4 hours of booking I was told I was rerouted to a different location. The one I was rerouted too and that confirmed my reservation was a location that doesn't open until 10:30 am. Unfortunately, I was not informed of this and showed up to an empty and closed business. Then, I had to go 22 minutes one way in the opposite direction of my travel plans in order to get the trailer. The additional travel time and traffic set me back an hour on my day because your system or someone at Uhaul was not properly prepared to review request times and compare them to business hours.

Bradley B 
Rating:
5.0

Perfect for what I needed.

Marty D 
Rating:
4.0

Explained issue with rain water leaking in unit and they said they would check it

Frank N 
Rating:
3.0

1.29 for every mile on top of the fees are insane for this economy when you promote affordability. Gas fee unclear if returned empty when using virtual check in.

Rachel M 
Rating:
5.0

Customer did not leave a comment.

Abbey G 
Rating:
5.0

Customer did not leave a comment.

Tracy R 
Rating:
4.0

Customer did not leave a comment.

Marianne R 
Rating:
4.0

Rented a vehicle towing trailer and it was too narrow for my vehicle. I returned the Trailer in about 40 minutes. You should have a grace period and not charge full price or on your questionnaire add a section to say measure or measurements of your trailer.

Peter D 
Rating:
4.0

Went above and beyond! So friendly!

Simone C 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
5.0

Arby & Jerry run an effective, efficient, knowledgeable and very helpful operation. While the store is well stocked with everything anyone would need, it's their outstanding customer focused approach and personalities that make this store an example of excellence. Highly recommend.

Larry H 
Rating:
4.0

Customer did not leave a comment.

Lawrence H 
Rating:
3.0

I was overcharged on mileage. There should be an electronic system for mileage retrieval.

TAYNIKA J 
Rating:
5.0

Customer did not leave a comment.

RITA P 
Rating:
5.0

Customer did not leave a comment.

Tyrone S 
Rating:
5.0

Customer did not leave a comment.

Jamal H 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Alan n 
Rating:
5.0

Customer did not leave a comment.

William O 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Staff dropped what he was doing, came out and unhooked the trailer, printed a receipt and I was on my way. He even reminded me to not back up into the trailer, which I may well have done if he hadn't cautioned me.

David C 
Rating:
5.0

local vendor was GREAT. reservation process needs improvement

Chris C 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Maureen C 
No reviews have been submitted for this location.

Additional Services at this Location

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