Customer Reviews for Demostat Services Inc
(U-Haul Neighborhood Dealer)

51 reviews

427 Gregoire Dr   Fort McMurray, AB T9H4K6

(780) 749-0351

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–5 pm

Services at this Location:

Contact Us

(780) 749-0351

427 Gregoire Dr
Fort McMurray, AB T9H4K6

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Desire U. 
Rating:
5.0

Customer did not leave a comment.

joanne G. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Rude and overtly ignorant. I made a complaint to the 1-800 number.

CHANTELLE R. 
Rating:
2.0

Have the agent explain to the customer all details of contract and invoicing clearly before issuing a vehicle.

IQBAL Z. 
Rating:
1.0

Took 40 minutes to check out the equipment. Staff was checking emails while I sat there waiting. Refused to print a copy of the contract and told me it would be okay to leave without a copy, which is wrong. If I were to be stopped by a law enforcement officer without a contract, they would assume I stole the equipment. Additionally, the equipment was filthy inside and out, and so was their facility. Their door into the building didn't even have a handle on it. Operates out of a concealed parking lot with absolutely no signage to show they are even there. Completely ridiculous.

Christopher T. 
Rating:
1.0

Make an actual office instead of a tin can.an make sure to give people back their deposit

Bridgette G. 
Rating:
2.0

The unit was dirty and had the engine light on the entire time, it didn't feel safe to drive so we did 2 trips and parked the unit. The pick up was a bit weird too, the fact i had to enter a little portable shack in the back of a parking lot felt a little unsafe, so i choose to drop off after hours to not have to deal with that again

Denise R. 
Rating:
5.0

Need to check the unit because I saw the Gas Cap is not attached on the gasoline tank.

Valentino U. 
Rating:
1.0

I already gave my feedback over phone.

Nilay P. 
Rating:
5.0

Very good

tedros G. 
Rating:
2.0

The location is literally a dingy old rotting trailer in the middle of a different company parking lot, wouldn't even call it a location, dropped the trailer off 15 minutes late and they tried charging me another full days rent, and when I picked up the trailer, the guy told me he needed me to give him a ride to the other location on the other side of town cause he left his car there and brought a uhaul truck to park at that location.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Barrett R. 
Rating:
5.0

Customer did not leave a comment.

Angelica K. 
Rating:
4.0

I found the agent to be very friendly and helpful keep up the good service!!

Garland H. 
Rating:
3.0

When we pre-ordered our uhaul with Dolly. They did not have the one we needed for moving. We needed the larger dolly for our larger and heavier items we loaded. The service took longer than expected because of the dolly not being what we requested and we wanted the blankets in the back of the uhaul. So we needed to get refunded. Other than that using the truck was very helpful for our move to St Paul. Also we appreciated this location giving us a call to make sure when we were coming to pickup our truck and helping us find his location.

Christopher G. 
Rating:
3.0

Need to move the big pipe just outside your door. Makes it awkward to know what is the entrance. Looks terrible Very friendly

Brent H. 
Rating:
5.0

Good service and clean Good job thanks

Habtom Z. 
Rating:
4.0

Customer did not leave a comment.

Rajesh B. 
Rating:
2.0

The man was combative when trying to explain what happened with the vehicle being at the wrong location when we received it and didn't want to help us with talking to customer service. Charged us for extra miles even though we ordered the uhaul near our place and charged us for gas even though no one explained it to us before we picked up the uhaul that we had to leave it with more gas then we received it. Over all an unpleasant experience to end a long and tiring move that took us over a month of planing 4 days of packing and also involved a boat. If I can I will be avoiding using this service.

Clayton C. 
Rating:
1.0

Truck was full of white dog fur and pretzels! Washer fluid empty! Reservation was scheduled for 8am and wasn't able to get our truck until 9am because there was no agent at the pickup location! Had to wait for him to arrive from the opposite side of town! Told us “he had other things he needed to be doing other than being there!” Got a call from a uhaul representative offering a $25 voucher on our bill of over $1000! Let's just say thankfully moving won't be in our near future and if we do we will certainly be looking at other options!

Wayne W. 
Rating:
3.0

Was difficult to find. No one was at the location had to call and everything was done over the phone.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

We drove around for 15 minutes trying to find the location. There are no signs indicating where the UHaul compound is. it was raining and the employee was reluctant to step out of the office to show us where the office was. We ordered a heavy duty dollie and it wasn't in the 6'x12' trailer so he had to check other vehicles for it. A very dishearting experience, to say the least. i DEFINETLY would not recommend this location to anyone.

Arlen B. 
Rating:
5.0

Customer did not leave a comment.

Rudolph T. 
Rating:
2.0

Customer did not leave a comment.

Gaetanne S. 
Rating:
4.0

Customer did not leave a comment.

Bradley K. 
Rating:
4.0

Location was a little difficult to navigate to. Signage for entry would help. Phoning the number was helpful but the call clarity was poor at first. Otherwise easy maneuvering area and processing was fast.

Josh K. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
1.0

No one at the site to speak with it was all done over the phone. If I hadn't had my daughter there to help figure out the process, I wound not have been able to finish the transaction. If I am ever sent back to that location, I will find another company to work with. Thank you.

Kim T. 
Rating:
3.0

Have everything ready for pickup at the same location. There was no wire hookup for trailer at Gregiour location but one at Taganova location. I was informed it would take 2 hours to get this wire delivered,it's only a 15 minute drive from Taganova to Gregiour . I had to get it picked up myself. This is not good for further business from myself.

Barry B. 
Rating:
5.0

Reimburse deposit back to card not cheque in the mail

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Better office for employee

mike R. 
Rating:
5.0

Customer did not leave a comment.

brIan P. 
Rating:
5.0

The representative was very friendly, helpful and also accommodating.

joey M. 
Rating:
4.0

Customer did not leave a comment.

Grant A. 
Rating:
1.0

- Need better signage for office location - Office trailer not set up for safe for access/ egress (no handrail to hold when going in and out) + Employee was friendly and easy to talk to.

Brian T. 
Rating:
1.0

Was told to leave a trailer I am responsible for in a random parking lot to be picked up at a later time. No signs for business, proper place for equipment to be stored, trailer had no leg or jack to store it in the parking lot so I had to leave a piece of dunnage as a wheel chock.

Tad J. 
Rating:
3.0

Was rushed to rent . Wiring problem with truck so went to repair it they said they would hold it for two hours ...after 1 hour they were presuring me to pick up trailer. Don't like being pressured

Kelly S. 
Rating:
5.0

I am very satisfied and would like U-Haul to keep the good job they always give to customers.

Daniel D. 
Rating:
1.0

the place they're operating out of is actually just a very small trailer office and a horrible to find location. when i received the truck it wasn't full and they had the contract listing more than what was truly in the tank and tried to charge me for extra fuel after i returned it. luckily i took photos of before and after and i had the fuel exactly what it was when i picked it up. after some time on the phone and sending the rep the photo proof they refunded me the gas charge. if renting from this location take photos of everything. they will charge you for things you didn't use or have if you don't.

Ryan B. 
Rating:
1.0

Told me they moved locations the day before drop off. When I called I got text messages in return and told text instead. They gave me the wrong address repeatedly. Were not there when we arrived, had no parking for the trailer out front where I was told to put it. The whole experience should have taken 5-10 min. But this location turned it into a scavenger hunt that took more than 40 min to drop off one trailer. I will do everything in my power to never use U-Haul again. Very poor experience

Chad C. 
Rating:
2.0

There was nobody around to inspect the dropped off trailer. Phone call went straight to voicemail mail. It took better part of 1/2 hr on the phone with dealer in Leduc to figure out where to drop off. No word from Ft McMurray dealer at all.

Ed P. 
Rating:
3.0

Let them know that they will bring their own trailer hook pin forehand

Khairiya M. 
Rating:
1.0

Had to wait over 2 hrs for someone to show up as there was no one at address indicated. Not very clear as to where office was.

Dwayne L. 
Rating:
1.0

They need to be professional in terms of time. I already booked online so that we can get the truck on time but we waited 2hrs just to get the key. Not happy👎 .. The truck really needs to have a proper maintenance. Steering wheel wiggle at high speed and tire needs to be change.

EDGARDO E. 
Rating:
5.0

Nothing and Thank you.

Mohammed H. 
Rating:
1.0

Demostat services is a scam. I am getting over billed He was 1 hour late for pickup He never showed up for drop off, ho sent someone else 1 1/2 hours late so he could bill me an extra day

ALAN H. 
Rating:
1.0

Make sure drop off points are visible through signage.

Alwyn S. 
Rating:
2.0

Have signs up at 254 Gregorio drive. Nothing there indicated it was a u haul drop off locations

Bowman S. 
No reviews have been submitted for this location.

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