Customer Reviews for Demostat Services Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy and friendly service. Much appreciated

Rating:

1.0

They have very bad customer service .

Rating:

3.0

Had quarter tank of gas and, no washer fluid. No actual building to get keys or a drop box for after hours returns

Rating:

1.0

This "location" is a half fallen apart trailer in the back corner of a parking lot that's not maintained for use. The ice was so bad that our vehicle nearly slid into the other things in the parking lot. No one was at the location or answering the phone when we arrived and when I tried to track them down they tried to claim they had been there the whole time though their vehicles were not parked there before I left and came back. This place should be closed

Rating:

1.0

There is no actual office at the yard. And when I called the listed number at my appointment time there was no answer. I called called back 20 minutes later. Who wants to wait around for 20 minutes?!

Rating:

2.0

when we got to the drop location no one was there and there was no posted instuctions for drop off

Rating:

3.0

Better phone access.

Rating:

5.0

Great experience/great service

Rating:

2.0

Wait 3 days for a refund of my money. Not cool you guys owe me 41.95 and I would like my money back asap

Rating:

2.0

The uhaul attended was 40mins late when we went to pick the truck up. The truck was very dirty, food, straws, cigarettes butts in the back. The whole truck bed was also covered in dirty and a sticky substance.

Rating:

5.0

Excellent customer service

Rating:

1.0

0 STAR! From the start it was a disaster, unit was very dirty inside cab and in truck box. Check engine light was on and it started poorly. The person running the business wasn't even around and out of canada. He is running a business out of an empty parking lot with a little shack to call his office. I went to return it late and didn't think much of it. I dropped it off at 430pm, he said he will call me back. Calls me 3 hrs later. Then he said he will get someone to check if it's there. Next day he calls me and threatens me with cops and said I need to return the unit which I already did. He also called me a liar and said there was no evidence of me calling to drop it off. I took screenshots of calls, pictures and videos from pick up and drop off with exact fuel and mileage and location without those proof idk if I would've been in trouble for a simple late return. So unprofessional and poor attitude. I used uhaul many times before this was the worse experience I had. Avoid this location at all costs

Rating:

4.0

Great customer service, but we had to go buy our own plug in adapter for the lights. Wish there was more moving equipment there to rent but overall great experience

Rating:

1.0

Returned to a location that also had no signage or key return box. Only way I knew it was Uhaul was other units in the lot. Office turned out to be a 6x8 trailer on wheels and drop box was a cut out flap in the wall. For a company this size you would think there would be minimum standards

Rating:

1.0

This is second time with UHaul trying to rob us on the name of coverage and low fuel etc. They give truck with no fuel and charge us huge price $60 saying that it is our responsibility to check. Their agreement delivers after we take the truck and is useless

Rating:

1.0

No signage. No people. I would have not found the location if I didn't happen to see the other U-Haul equipment in the parking lot behind a church and a fence. I attempted to call the phone number but no answer and could not leave a message. I would not have been able to drop off the trailer if it was not for Mike's lube in GP who informed me that I could drop off the trailer through the online app. The app does work well and is quite easy.

Rating:

4.0

Thanks

Rating:

2.0

The “office” is a very old 6’x10’ trailer that has seen better days….they didn’t even have a furniture dolly that I had requested to rent as well. The truck was in great condition and the staff checked me in and out when the mobile check-in became more of a pain than needed.

Rating:

2.0

The office isn't clearly marked and the location is hard to find. Once you do get it figured out the service is good but other than that the location was not well displayed and marked.

Rating:

1.0

Staff was not in the office and arrived almost an hour late. This impacted our travel plan.

Rating:

3.0

Equipment was very dirty, inside and out, I rented this same truck three times in the last two weeks and wasn’t cleaned either time same dirt in the truck and outside each time

Rating:

2.0

Safety chains were broken and lights didn't work. No proper inspection of trailer was done and no other trailer was available. Worst experince.

Rating:

2.0

I had mentioned no insurance was required ($10.00 charge) but it was added in and then at that time when the contract was being drawn up, I noted this and asked to have it removed and the gentleman attempted to remove it but said he could not. Either he didn't know how to remove it....or I got dooped for $10.00. Also I had to move around a second trailer using MY vehicle as this trailer was blocking in the one I had rented. a bit of an annoyance as I was limited for time.

Rating:

5.0

Size we picked on that was too big could have used a smaller suze! No your size!

Rating:

2.0

Equipment was not functioning safely. Had to get road side to repair lights before travel. 4 hours wasted

Rating:

3.0

Have a person on site to look over the equipment. Have the parking lot plowed more often

Rating:

5.0

Easy process,

Rating:

1.0

Poorly ran business no debt couldn’t refund me for over a hour due to not having money, strongly recommend using a different location and letting this one dissolve, ran out of a 20ft trailer with a space heater, internet was slow employee/owner had to use his phone to use the internet. It’s 2022 time for places like this to upgrade or close there trailer door,

Rating:

1.0

Rude and overtly ignorant. I made a complaint to the 1-800 number.

Rating:

2.0

Have the agent explain to the customer all details of contract and invoicing clearly before issuing a vehicle.

Rating:

1.0

Took 40 minutes to check out the equipment. Staff was checking emails while I sat there waiting. Refused to print a copy of the contract and told me it would be okay to leave without a copy, which is wrong. If I were to be stopped by a law enforcement officer without a contract, they would assume I stole the equipment. Additionally, the equipment was filthy inside and out, and so was their facility. Their door into the building didn't even have a handle on it. Operates out of a concealed parking lot with absolutely no signage to show they are even there. Completely ridiculous.

Rating:

1.0

Make an actual office instead of a tin can.an make sure to give people back their deposit

Rating:

2.0

The unit was dirty and had the engine light on the entire time, it didn't feel safe to drive so we did 2 trips and parked the unit. The pick up was a bit weird too, the fact i had to enter a little portable shack in the back of a parking lot felt a little unsafe, so i choose to drop off after hours to not have to deal with that again

Rating:

5.0

Need to check the unit because I saw the Gas Cap is not attached on the gasoline tank.

Rating:

1.0

I already gave my feedback over phone.

Rating:

5.0

Very good

Rating:

2.0

The location is literally a dingy old rotting trailer in the middle of a different company parking lot, wouldn’t even call it a location, dropped the trailer off 15 minutes late and they tried charging me another full days rent, and when I picked up the trailer, the guy told me he needed me to give him a ride to the other location on the other side of town cause he left his car there and brought a uhaul truck to park at that location.

Rating:

4.0

I found the agent to be very friendly and helpful keep up the good service!!

Rating:

3.0

When we pre-ordered our uhaul with Dolly. They did not have the one we needed for moving. We needed the larger dolly for our larger and heavier items we loaded. The service took longer than expected because of the dolly not being what we requested and we wanted the blankets in the back of the uhaul. So we needed to get refunded. Other than that using the truck was very helpful for our move to St Paul. Also we appreciated this location giving us a call to make sure when we were coming to pickup our truck and helping us find his location.

Rating:

3.0

Need to move the big pipe just outside your door. Makes it awkward to know what is the entrance. Looks terrible Very friendly

Rating:

5.0

Good service and clean Good job thanks

Rating:

2.0

The man was combative when trying to explain what happened with the vehicle being at the wrong location when we received it and didn’t want to help us with talking to customer service. Charged us for extra miles even though we ordered the uhaul near our place and charged us for gas even though no one explained it to us before we picked up the uhaul that we had to leave it with more gas then we received it. Over all an unpleasant experience to end a long and tiring move that took us over a month of planing 4 days of packing and also involved a boat. If I can I will be avoiding using this service.

Rating:

1.0

Truck was full of white dog fur and pretzels! Washer fluid empty! Reservation was scheduled for 8am and wasn’t able to get our truck until 9am because there was no agent at the pickup location! Had to wait for him to arrive from the opposite side of town! Told us “he had other things he needed to be doing other than being there!” Got a call from a uhaul representative offering a $25 voucher on our bill of over $1000! Let’s just say thankfully moving won’t be in our near future and if we do we will certainly be looking at other options!

Rating:

3.0

Was difficult to find. No one was at the location had to call and everything was done over the phone.

Rating:

1.0

We drove around for 15 minutes trying to find the location. There are no signs indicating where the UHaul compound is. it was raining and the employee was reluctant to step out of the office to show us where the office was. We ordered a heavy duty dollie and it wasn't in the 6'x12' trailer so he had to check other vehicles for it. A very dishearting experience, to say the least. i DEFINETLY would not recommend this location to anyone.

Rating:

4.0

Location was a little difficult to navigate to. Signage for entry would help. Phoning the number was helpful but the call clarity was poor at first. Otherwise easy maneuvering area and processing was fast.

Rating:

1.0

No one at the site to speak with it was all done over the phone. If I hadn't had my daughter there to help figure out the process, I wound not have been able to finish the transaction. If I am ever sent back to that location, I will find another company to work with. Thank you.

Rating:

3.0

Have everything ready for pickup at the same location. There was no wire hookup for trailer at Gregiour location but one at Taganova location. I was informed it would take 2 hours to get this wire delivered,it’s only a 15 minute drive from Taganova to Gregiour . I had to get it picked up myself. This is not good for further business from myself.

Rating:

5.0

Reimburse deposit back to card not cheque in the mail

Rating:

3.0

Better office for employee

Rating:

5.0

The representative was very friendly, helpful and also accommodating.

Rating:

1.0

- Need better signage for office location - Office trailer not set up for safe for access/ egress (no handrail to hold when going in and out) + Employee was friendly and easy to talk to.

Rating:

1.0

Was told to leave a trailer I am responsible for in a random parking lot to be picked up at a later time. No signs for business, proper place for equipment to be stored, trailer had no leg or jack to store it in the parking lot so I had to leave a piece of dunnage as a wheel chock.

Rating:

3.0

Was rushed to rent . Wiring problem with truck so went to repair it they said they would hold it for two hours ...after 1 hour they were presuring me to pick up trailer. Don't like being pressured

Rating:

5.0

I am very satisfied and would like U-Haul to keep the good job they always give to customers.

Rating:

1.0

the place they’re operating out of is actually just a very small trailer office and a horrible to find location. when i received the truck it wasn’t full and they had the contract listing more than what was truly in the tank and tried to charge me for extra fuel after i returned it. luckily i took photos of before and after and i had the fuel exactly what it was when i picked it up. after some time on the phone and sending the rep the photo proof they refunded me the gas charge. if renting from this location take photos of everything. they will charge you for things you didn’t use or have if you don’t.

Rating:

1.0

Told me they moved locations the day before drop off. When I called I got text messages in return and told text instead. They gave me the wrong address repeatedly. Were not there when we arrived, had no parking for the trailer out front where I was told to put it. The whole experience should have taken 5-10 min. But this location turned it into a scavenger hunt that took more than 40 min to drop off one trailer. I will do everything in my power to never use U-Haul again. Very poor experience

Rating:

2.0

There was nobody around to inspect the dropped off trailer. Phone call went straight to voicemail mail. It took better part of 1/2 hr on the phone with dealer in Leduc to figure out where to drop off. No word from Ft McMurray dealer at all.

Rating:

3.0

Let them know that they will bring their own trailer hook pin forehand

Rating:

1.0

Had to wait over 2 hrs for someone to show up as there was no one at address indicated. Not very clear as to where office was.

Rating:

1.0

They need to be professional in terms of time. I already booked online so that we can get the truck on time but we waited 2hrs just to get the key. Not happy👎 .. The truck really needs to have a proper maintenance. Steering wheel wiggle at high speed and tire needs to be change.

Rating:

5.0

Nothing and Thank you.

Rating:

1.0

Demostat services is a scam. I am getting over billed He was 1 hour late for pickup He never showed up for drop off, ho sent someone else 1 1/2 hours late so he could bill me an extra day

Rating:

1.0

Make sure drop off points are visible through signage.