Everything was great
Brenda T
Customer Reviews for Denton Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not to much you can do everything went find and Danny
GEORGE BMake sure the reservation is ready to go before the renter shows up. It took about 1/2 hour to get my truck.
Eric HShut down your worthless website !
ROBERT WLarger U-Haul sign to be seen by road.
Gina ZI didn’t know I was at the correct drop off since the name of business listed was different that what it was. Please update this. I even called the # listed several times but it dropped off every time. I couldn’t see the small U-Haul drop box on the wall. Thx
Dana RMore helpful staff
BRIAN HChecking in was a nightmare! The person did not know what he was doing and it took over an hour! The truck did not have the dolly and blankets we were charged for and when I returned the truck (hours early!) he wouldn’t credit me the money for those missing items that we had paid for. I will NEVER use this again! Moving is stressful enough!
Kellie MThe location is Carrol fuel no indication it’s a shell station any where
JOHN RWe have used this location several times and would recommend.
Carissa HMaking sure locations have available equipment/supplies before finalizing customer's request or reservations. This would definitely be a great improvement for the next customer.
Kimberly WI was running late so my reservation was cancelled which was frustrating. Additionally time should be allotted for the possibility of travel delays or it should be more clear about how or who to notify if you are delayed to prevent the reservation from being cancelled especially when you have all my card information to have charged me for the rental whether I showed or not.
Annette DGreat customer service
Sherri MCheck to make sure truck is clean when I lifted up the door it was dirty but I clean it out
CECIL WThe issues were not so much with the pick up or drop off locations. we were told by UPS on phone that we could have the truck until midnight with no extra charge. Then we kept getting calls that they needed truck back. So we extended a day and had to pay extra.
elizabeth pThe only problem I had with my experience with UHAUL was for a 1-way trip, I should not had to pay 127.44 and only traveled 18 miles. I should have been reimbursed some of that money as well.
DONNA DDo not use the movers I chose. They did not show up.
Lee WGentlemen at the station was very helpful and polite.
Tim BAfter making reservations 2 months ago and day before having the pick up location moved 25 miles away was a issue to line up a ride
KEVIN GSketchy clientele here. I was afraid to let my wife out of my sight.
Matthew TThe lady was professional and helpful. (I had gone through the online check-in process but had been unable to print the receipt and contract.) 5 stars for customer service but the truck had a tire missing a huge chunk of rubber from the sidewall. I am sure it would not pass inspection. It was a safety issue. The box could have been cleaner but it was not disgusting. The cabin was clean.
Adrian PJust keep providing great customer service
Samuel LIt took 35 minutes to process the rental. That was after having filled out the information online, 2 days in advance and physically going to the location the day before to ask what I needed to do or bring for the rental. For the return, they could not process the receipt. I was given an estimated cost that far exceeded the original rental price. The advertised offer of $19.95 is a sham! A lie! My bill was estimated to be over $120.00 when I returned the truck. I only rented the truck for 24 hours and only drove it 54 miles. Never again. Very unhappy.
Sharon SThe uhaul steering is horrible. A lot of play in the wheel
SHARAZ CTrucks should have cruise control. A decent radio & CD player would be nice. Seat had no height adjustment.
Raymond HNothing
mark PA way talk with corporate customer support easy. No one ever answers the phone
Donald WHad problems with the App. Agent inside helped me through the process. Location was friendly and easy to reach.
DAVID GI will be turning in a letter of the all the issues from beginning to end to corporate Uhaul. The Manager at this location was the only person that was professional and knew what he was doing, the others did not have a clue and there was one issue after another for 2 days, then once we took off to drive to Oklahoma there were several issues with the truck and told them when we dropped it off, the front end needs work, the govern is turned up too high, we were going up some hills in Maryland and were barely going 28 miles per hour and then the air conditioner was off and on the whole way. It was a miserable trip.
DorAnn BIt took 30 minutes to check in (even though I had completed the advanced check in online to shorten counter time) and 30 minutes to check out because the only employee behind the counter had to continually stop our transaction to check out the 10's of customers buying beer and cigarettes. In addition, it was a coronavirus nightmare. The signs on the door said nose and mouth must be covered by mask, but when we checked in on Friday at 6:00 three of the four men behind the counter (employees?) did not have masks at all or did not have their noses and mouths covered, consequently, many of the customers were careless as well (no mask, mask pulled down around neck, t.-shirt pulled up over nose and mouth. Suggestions: have a second employee step in to handle uhaul rentals so they do not have to pause and push Uhaul customer to the side every time some one wants to buy something; and show respect for customers and CDC guidelines during the pandemic by abiding by their own store rules and keep nose and mouth covered. It was time consuming, inefficient and and dangerous to be in that establishment. I will never go back and I will warn all I speak to at work, at church and in the community.
PEGGY Vprobably should start with the fuel tank filled
Gabriel GVery amazing experience
Barbara AThe van smelled like stale smoke. I reserved a truck and utility trailer but was not told that i needed to hook up the trailer myself. I am a 50+ yo female and could do it if shown but didn’t want to chance it crossing the Bay Bridge. That was disappointing. The last time i rented both someone was there to help (not at this location).
Pamela HSee previous comment.
Sharon DEven though this location was very nice, it was miles away from my requested pickup location in Easton , MD. There are three Uhaul locations in Easton and I cannot believe that a suitable vehicle was not available . The fact of being notified only the day before the pickup date that addition travel and time would be required for pickup is unacceptable. This shows me a lack of logistic management at the inconvenience of the customer.I doubt I will ever be utilizing Uhaul services in the future due to the lack of customer service. I called about the problem as soon as I was notified and was basically told to take it or leave it. The only explanation I was given conveyed that all three locations in Easton did not have the 20" truck I requested available for one way use even though I requested it way in advance.
John FNo problems with the pickup location, they did great. On your web site you offer moving help, honest dollar services never showed up and we got charged for it.
Russell AWhen someone has a rental reserved and comes in, don't wait on people coming into the store for 15 minutes and try to get the rental done, hire at least one more person for the store so one person can take care of the register while the other takes care of the U haul customer.
Gayle LEverything was great,Easy in Easy out.Thanks Dave W.
David WWe were in luck that they had the size truck we needed and were planning on bringing it back to the actual starting location, so everything worked out fine.
Brenda PTerrible experience. I originally reserved a truck to be picked up there and to drop it off in Chester. The day before the move I get an email saying the new pickup location was in DE. I called the number they gave me and the place did not have U-Hauls that weekend. So I called the place where I had originally made the reservation for and they couldn’t see that I made one but said they had a truck there. So I was really relieved. When I got there to pick up the truck they told me that I only had 6 hours to have it and that I needed to drop it back off at the Denton location, which is a 45 minute drive from where I was moving. Since I was desperate, I said ok. So after rushing and trying to move everything as fast as we could I call the place and told them that we were running about 10 mins late. The man on the phone said we had 24 hours to return it!! So we we rushing around like crazy for no reason AND on top of that he charged me per mile which came to 173 dollars!!! That was outrageous! I have never been charged such a ridiculous amount to move and I’ve moved from PA to MD in the past. I will NEVER go there again. Horrible service and just an overall terrible experience
Kaitlyn BThe guy was very nice, but was kinda slow, seemed to have issues with computer.
Tracy CStaff was extremely friendly !!!! Great employee !! Certainly going to use them again!!!
Jessica RBroken ramp on U-Haul without prior notice. Completely inconvenient. No compensation for the inconvenience.
Dionus DOffer customer service training to the employee
Kelechi AMore training of uhaul system.
Joseph DBob was very helpful and even waited for me to pick the trailer after business hours.
Raanan BVery nice lady worked there.
Vernita HIt was great to be able to drop the trailer off on a Sunday.
Gregory GEverything went fine, only issue was when picking up the U-Haul took a very long time, but other than that, great experience.
kristin v