Theres junk all around the trucks outside, broken glass, really dumpy. Had to put more gas then I shouldve as when I left the level wasnt where it was supposed to be
Britney B
Customer Reviews for Depanneur 7 Jours
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yes
Maheshinder SIt was the worst experience that I ever had with U-haul, my reservation was modified twice and in the last minute. The first one, they called me the day before telling me the truck is not available in st Jérôme, you will pick it up form Boisbriand. The D day, one arriving to Boisbriand, they called me to say that the truck is not available there and you can pick it up from saint lin Laurentides. This is not acceptable. Moving is not a small thing that we do, we schedule many things on advance, the helping staff, our engagements.... And them those things comes and U-haul personal where dealing with that with a cold blood. By the end, and with all the loss that I get, you give 50$. This is not professional and it will be the last time dealing with you.
Hamida YI reserved 48 moving pads, but unfortunately that amount was not available, wich is ok, then it was provided for me 18 moving pads and I was charger 15$ for those wich is ok too but I was also charge + 48$ for the 48pads that it was supposed be refunded. I tried to get in touch with uhall about this and no response, and I still didn't receive my 48$ refund for this mistake. I should only be charged for the pads that I took but I was charge for the the pads that I took + 48$. Are you guys going to remediate that or not?
Matheus RIt was all good. Thank you
David OIt was good experience
Ravinder SEvery is very good
Deepak KIl n'y a certainement pas eu d'inspection du camion avant que je le récupère. Lorsque j'ai ouvert la boîte arrière, il y avait deux gros sacs de déchets et des boites à l'intérieur de l'ancien déménageur. J'ai dû aller porter ces déchets dans un écocentre. Très décevant quand tu es dans un roche de déménagement.
isabelle BThe staff at the location was very friendly and helpful, but I was extremely disappointed with the condition of the vehicle. Upon entering the van, I found it full of trash and food debris, making it clear that it had not been properly cleaned before being rented out. This was not only an unpleasant experience but also a concern regarding hygiene and safety. I expect rental vehicles to be cleaned and maintained to a basic standard, and unfortunately, this fell far below those expectations.
JAVIER AEasiest and fastest place to rent a U-Haul highly recommend renting from them
Patricia Mupon arrival to collect the truck, it was dirty and covered in snow. The convenience shop owner running the U-haul desk refused to remove the snow from the vehicle. The vehicle hadn't been cleaned and made ready for my rental, and upon calling U-haul to complain, there was no desire to do anything. I had no option but to take the vehicle. vehicle was poorly maintained, and a draught came into the cabin from the roof for a 9hr journey at -14C
John KThe truck cab was pretty gross, there were huge food crumbs all over the dash and cupholders. I reserved an appliance dolly but when I arrived they told me there wasn't one available for me, which was very inconvenient since I had to move four huge appliances. When I arrived I was told there was a quarter tank left but it was more like an eighth. Luckily before leaving I took a photo of the fuel level and they accepted it with an eighth of a tank upon return without charging extra, but that's still not great. Also, you should never be renting a vehicle out with less than half a tank, it's a huge hassle for the client to have to fuel up just to get it out of the parking lot.
Jeremie CNo caddie Not my choice location of réservation
Remi LLa mécanique toutefois du camion laisse à désirer. Javais que quelques km à faire, une chance. Une inspection mécanique serait appréciable. Le bras de transmission très fragile. J'ai dû prendre un temps pour chaque changement parce que le bras de changement passe du D au N ou en vitesse 4 facilement. Pour ce qui est de l'utilisation, du prix et ce que je devais faire c'était parfait.
Lyne VMalgré tout les détails fournis, j’ai dû assumer du kilométrage puisque les endroits de retour à proximité n’étaient pas ouverts.
Philippe TPlease make sure that the information shared before the reservtion are acurate and not misleading. I had the impression taht people who talked to me before the pick up were not sure of some information there were sharing. The last person was the best one and she gave me the correct information leading to the pick up.
Luvunu AI was pleasantly surprised as to how quick and easy it was to rent from you guys... Well done
Robert WYour employee must do an effort to speak both french and english correctly
Jose BThe guy owning the place was helpful, made the inspection and closed the paperwork pretty fast.
Jean-Philippe PAll its Good.
Roberto PBeaucoup de chose très déçus de U-Haul en particulier
Labonte CBe careful with this location! When I made the reservation with the KM calculated the amount showed was 34$ before taxes. When I came to claim the equipment, the guy from the deppaneur showed me a reservation for 83$!! I had to stop him and we realized he included insurance without even asking if we wanted it (that insurance was for 19.90$) so I rejected the insurance and the total was 47$ after taxes. When we came back, after I calculated 33km, but the equipment showed that it was 54km! I couldn't fight against that because the number was shown directly in the equipment, but we couldn't stop thinking that somehow the equipment could be altered to increase the number of KM! The guy ended up charging me with others 34$ plus! I ended up paying 83$ as he was expecting me to pay. I would suggest everyone going to this location be very attentive about the charges and even carefully calculate the KM when using the equipment!
Laura RApplication for check in did not work.
Antanas MAll good! Will definitely book at the same place next time!
Thibaud OMa facture est de35.60$ mais vous avez pris plus de 40$ sans me rembourser la différence!
Jean CGreat service and didn’t find any problems
harjit sThe man who helped us was awesome.
Vasileios SBull shit.they make me pay something that didn't get. I never loan the uhaul
zaza rGreat check in and owner, will rent there again, thank you!
Sarah TThe driver cab was stinky and dirty inside. The gas tank was not exactly full when I got it. But I was warned to return it full of gas. It ended up costing me $70 of gas just to travel 73 km. All I had to do was go pick up an item at the store that couldn't fit in my car. So my $150 item actually cost me about $300. I didn't appreciate that the gas was not full to begin with.
Mario PThe system shut down couldnt have my location at 11h30 like i was need to have.had it around 1h30 lost time and still had to lay for it. No the place fault Uhaul fault with their system.
carlo fles sièges étaient trop sales avec les poils de chiens ou de chat partout sur les sièges. Nous avons perdu plus de 15 minutes à faire la propreté avant le départ. Mon fils qui m'accompagnait est asthmatique et fait des allergies. Il a fait une crise dans la nuit, mais avec les médicaments dans sa trousse de pharmacie, la crise a été maitrisée. Hormis cela, tout était correct.
Ben NPour l'instant j'ai pas de commentaire à faire dessus peut-être au fur et à mesure je vais continuer avec votre service je veux observer pour voir qu'est-ce qui peut dire. Merci
Salazaku Cclerk was nice
pietro tAlways have an option for the person to take the car in person.. Is more safe because it is important to introduce the cliente about the car
ewane MVery good
Medi BThe price are to higt a km $0,87
Felicien NYou offer good service for good price, I love uhaul and don t use others, but please dont use propulsion vehicule in canada (1cm mud and it s over stock...) and tire used slide too... transmiasion make horrible sound, so maintenance... and truck 15 is not enough for 3.5 appartement or 1 person house... and gaz was 1/4 when take vehicule, so lose time tp get gaz to go...
Laurent OAll good
Javier CMy reservation was at another location, but they did not have a truck available, and I was not advised. We needed to go to another location to get a truck which added time to our location time allotted.
Stephane E