Poor custumer service at the rental location Depanneur Thelmosse. We got told to fill the truck at the end until half tank which i told them it has no sense, with a tank of 150 liters it's realy hard to get right to 1/2 of the tank, usually it's full and you refill it. So my husband put too much gaz and never got credit, worst i got hung up on the phone when i ask for it 🙄
OSCAR G
Customer Reviews for Depanneur Telmosse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, very clear and detailed communication, more than expected. I recommend highly this location.
MANON DAlways a 5-star experience! Friendly, efficient service and never any issues. I’d definitely recommend renting from this location — consistently smooth pickup and great customer care.
MICHAEL PAll was fantastic from start to finish!
MARK TVery impressed with all aspects of the location from obtaining the vehicle to the quality of the van itself.
SIMON PVery friendly, explained well, assisted with set up, helped with checking lights and stayed until I was ready to leave.
JEAN MBon service rapide et courtois
LUC TAlways my go-to U-Haul location in the Laurentians. The staff here are super nice and patient — even when U-Haul’s system decides to act up (which happens more often than it should!). They always make sure you’re taken care of and on the road without stress. Highly recommend this location!
MICHAEL PGreat service
ALAN HJe vous recommande de louer vôtre uhaul as une autre location les gens qui gère ce uhaul sont mal honnête est très peu intelligent impossible d'expliquer la situation is m'ont chargé sur m'as carte de crédit sens mon consentement pour une journée supplémentaire après m'avoir comfirmé qu'il n'avait aucun problème pour le retouner après les hrs ouverture et de check out online. Madame rie de moi coupe la parole sens arrêt, me ditching fait moi venir la SQ ils vont rire de toi ...j'aime voler les client ,ce disant que ses seulement 30$ . Au moment ou vous payez avec vôtre carte ils enregistre vos information de carte de crédit et vous recharge comme ils désire... au moment du check out online ils est mentionné q'un représentent doit vous téléphoner malheureusement cette succursale vas seulement vous faire repayer comme ils désire sens ancune authorisation ce qui s'appel une fraud !!!
PATRICE CEverything went smooth Verification was fine Quick service Top Notch Really happy of having made business with this branch and looking forward to do it again *****
MARIO Cgood price and good service
Annie MThe inside windows could have used a cleaning but other than that very good.
JOSEPH GTrès apprécié le personnel de dépanneur Telmosse !
ANDRE LExcellent service au dépanneur Telmose à mont-Tremblant
ANNIE CFriendly and efficient service at this location.
LENA VUnfortunately, I did have an issue with the extra gaz charge. I had put in 14 litres of gaz immediately prior to returning the vehicle but was charged for an additional 10 litres after driving only 88 kilometers at moderate speed. I tried to explain that the gaz gauge did not move after I added the 14kms and that the 24 litre total that I was paying for equated to 3.6 kms per litre, which doesn’t make sense. The proprietors did their best to explain UHaul policies and put me into contact with their supervisor which I appreciated. In the end, though, I wound up paying for gaz that I know I did not use.
MICHAL KEfficient and caring service from nice people!
Sylvain FWe really like going there to rent trailers! The people are very kind and professional!
YVES PThe experience was a little bit different since it is located in a depanneur. But the person in charge of Uhaul got out to greet us as soon as we parked the truck. Everything was settled very quickly. Absolutely nothing negative to say.
FRANCOISE GNa
Anand TCar difficile de réserver sur le site on ne sait jamais quand nôtre réservation sera disponible voilà
YVES Mtout a ete facile , la location par internet, la prise de possession au magasin choisi et le retour le tout a ete d'une simplicité agréable, le service client etait parfait ou j'ai pris les clefs. je recommande FORTEMENT!
CHANTAL RMeilleur service.
Marc BNa
Serge FThe office was prepared and the vehicle was ready. Excellent service overall.
SIMON PVotre site devrai être en francais et en anglais Merci
SYLVAIN RYou need a GPS or blutooth in you van
CLAUDE GService excellent!
THOMAS HProblème avec la porte arrière les câbles d'acier on débarquer du ressort. Ouverture de la porte très dure
MARTIN GI wish the trailers had spare tires there are still many areas in northern Quebec and Ontario that don’t have cell signal
MARK MLors d’une assistance routière ça devrait être donné à une cie près de l’emplacement où tu as besoin d’assistance. Donner l’appelle à une compagnie de Dorval quand tu es à saint-jerome et devoir attendre 2h pour le service c’est pas vraiment agréable.
LUIS GMoving on its own is a stressful experience but U haul managed to make it worse. I was told when I reserved the truck (which I did in person) that I would be picking up in one of two locations in St Jerome. The day before pick up I get a call telling me the pickup is actually in Mount Tremblant…. A full hour further away. Which translates to two hours to get there and then back to our location. When I made my reservation I was asked for my Visa and told the card would be charged upon pick up. At pickup my daughter had to pay with her Visa. I had told the employee I was not picking up the truck myself to which I got a no problem. Honestly, really poor experience. I wouldn’t recommend anyone
BENJAMIN FPersonnel accueillant, courtois et serviable. Je recommande fortement traiter directement avec eux plutôt qu'à travers le site web de U-Haul, qui réserve souvent de mauvaises surprises.
YVES NGood people great location really nice truck good job !
TODD TAllow 2 day bookings
Gregory AVery friendly and quick. We were done in less than 10 minutes
Mark vOk.
GILLES GPersonnel tellement gentil souriant et accueillant ! Je recommande à 100%
AUDREY-ROSE CThe trailer smelled like barn animal. There was hay in the trailer. I had to wash it with soap and water before using it and my mattress now picked up some of the smell.
michael bTrailer broke and you are charging us. Promises were done on your side and not respected. Never renting with you again
MARC-OLIVIER BExcellent service je recommande le dépanneur Telmosse très professionnelle gros merci
Pierre LNous avons été très bien accueillis et la personne qui s'est occupée de notre dossier a .été efficace, attentionnée, elle nous a bien expliqué les termes du contrat. Le véhicule était propre, il avait été déneigé, et il avait même été démarré à l'avance pour que l'intérieur soit chaud, ce que j'ai beaucoup apprécié.
VINCENT B