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Kate B
Customer Reviews for Depot Moving And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't send anyone here to drop off equipment if a jack is needed to lift the trailer from a hitch - the site isn't staffed at all times and I had to wait for someone to arrive. They did arrive quickly, so it wasn't terrible, just strange sitting in a near-junkyard for 5 minutes waiting for staff to arrive.
GLENN RThe uhaul I rented did not run well. Needed a new battery, wouldn't start every time I turned it off. Horrible rental experience. I had to jump uhaul with my own starter box. I should have received full refund.
Latoyia SDan was great and very helpful
Andrew BGreat experience with this company.
TIFFANI PService was excellent will always us this uhaul.
KIM HNothing everything worked fine
Darian HAlot of hidden and unsupported cost. I had the vehicle for 1.5 hours, drove it 8 miles and costed me $60. I've never had this experience before.
Tanesha MEverything went smooth. I found Depot Moving and Storage to be easy to deal with. Dan made my experience quite pleasant. it was a simple pick up and real easy to drop it off. Truck ran great for what i needed it for I also liked the fact that they i was able to drive myself there and leave my vehicle there during my rental period so i didn't need someone to follow me. Great Job, Great Place.
James CMy expectations is perfect no other comment
Mary SIt was quick, easy and they were very nice!
Clay SThe van was clean and in excellent condition I would come back to this location to rent other vehicles for usage
Dave NThis reservation turned into a complete nightmare due to the person making the reservation not listening. I am now being given the run around about refunding $220 of my money due to staff mistakes. I haven’t used U-Haul in 10 years and this was a terrible return experience.
Brooke MThe U-Haul rental place is a burnt out empty building with a telephone number to call when you show up very happy I did not have to leave my car there because I was only renting the truck for an hour. I wouldn’t want to leave my car in a abandoned, burnt out building. when I put up to this location I thought it was a mistake that’s how bad it worked because I got the location referral from the Storage units Lady My pick up time was 930 the van was not there at 10:30 Van was not cleaned out, so I did end up changing to a bigger vehicle, and that vehicle was not cleaned out either The vehicle ran. I feel I was overcharge for all the inconvenience that I had but I got the job done.
Christi AThis location will work best for those who reserve online and complete the pre check in form before arriving . The gentle has a business close by & is quick to arrive once you call the number listed at the location. Honest & trustworthy business
Thomas LUpon arrival I had to wait for the owner to get there to get the truck. Then he assigned me a truck that wouldn't start. I requested a dolly and paid for it but never got it. When I inquired upon my returning the truck, the owner says they didn't have any to give me. Communication is key!
marla HOnly reason is it was out of the way from where I selected to pick the truck up. There wasn’t anyone there but I was able to contact them as listed in the door and call was picked up quickly. Wish I would have had the option to upload the needed information prior to pick up to speed things up. But overall service was excellent
Teresa MThe people are really nice and very helpful I would recommend them to anyone
LaTrece MI had to fill the window wiper fluid it was a hug inconvenience to me as I was on free way and went to use the wipers and no fluid the clean the dirty windshield
TERESSA Wwe thought the whole process was smooth and efficient i was very pleased with the way it went.
Dave NCustomer service at this location was 5 star
TYRONE GThe man that met us was very helpful. The app did not show how to check in so he had us go to the web address and it was easy. No need for the app.
JAMES LOwner of establishment was very nice and supportive with helping me with online check in. He took the time to help even after business hours. I even got a fresh bag of popcorn as a gift for renting from him. Very clean van upon arrival. Best customer service I’ve had in quite some time especially in today’s environment.
Antoinette AGreat customer service.
Rachel RDid not receive my final receipt after adjustment on the estimated mileage
Darrell DDan and Lakesha were amazing to work with I was thoroughly impressed with their service they worked out every obstacle I encountered I would recommend them to everyone
Annette YVery professional & accommodating... Hight recommend this location...
Clarence RDan was awesome. Good guy, very healpful.
MICHAEL MFriendly and fast service.
Henry JArrived at location a little early and no one was there. Then the person working the counter called someone at home with kids in the background. They ran my card wrong and it declined and you could hear kids in the background talking about the card declined. Numbers were actually put in incorrectly and once it was re-entered it went through fine. But didn't feel safe providing credit card number over the phone to someone with people in the background at home.
Delana WGreat customer service.
Gary ALoved the quick response and service
Victoria JThey did a great job
James DPersonable owner and easy drop-off!
Tyler FSmall equipment yard, no supplies available but staff was great and equipment was ready and waiting.
Elliott HGreat customer service!
Sharonda KVery nice. Very helping. Got my car taken off of truck in a timely manner. Very knowledgeable as well. Great people.
Ashley NExcellent customer care & service!!! Very personable , accessible Owner/operator staff‼️ Highly recommended location.
Renee HA motion light for evening drop off would be nice and safer
Frank BThe service received was excellent, the staff was very friendly, supportive and knowledgeable. Dan was on duty and followed up on my reservation for a reschedule when I was late picking the truck. Thank you Dan
Robert WThis was my best rental experience with UHaul ! The owner made himself personally available to make sure my pickup and drop off went smoothly. Staff was personable and friendly. Equipment was in excellent condition!
ERIN RGreat customer service. Quick and easy service
Iyana DBad service
Kara C