Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was well kept up but obviously needs some serious engine and transmission service. Luckily, we only needed to drive it a short distance.
Christopher P
Rating:
5.0
Was frustrating that I had to drive an hour to pick up a trailer after originally reserving it in Wetumpka, AL. Also when I arrived the reservation had been canceled "due to being late". Moving is not easy, and delays often occur, add on the unexpected hour drive to pick it up and the potential for being late is high. Thankfully the folks at the location were kind and professional and got us reconfirmed. Let's go U-Haul, you can do better!
TRACY S
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Both tires were bald on the inside. One of which showing cord. Did not see this to at pick up location of vehicle with no other option than to use trailer the way it was.
Jeff H
Rating:
4.0
Customer did not leave a comment.
RHONDA D
Rating:
5.0
Really nice people I rent from
patsy p
Rating:
5.0
Customer did not leave a comment.
KEITH D
Rating:
3.0
Customer did not leave a comment.
MELVIN K
Rating:
5.0
One of the best U-Haul pickups I have ever had. Very helpful getting me hooked up. Thank you.
Brian C
Rating:
5.0
we verified the left and right turn signals worked, along with the brake lights. I don't think we verified the rear tail lights functioned. Because they didn't most of the time and when driving at night- I was forced to use the hazard lights. There was likely a short in the wiring - or you'll blame it on my vehicle. Either way - it wasn't tested at time of departure. The guy was very friendly and helpful - aside from that.
TONY C
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Super efficient!
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
4.0
Customer did not leave a comment.
Hamp G
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Every thing was good and I just say keep doing what you are doing.
ray o
Rating:
4.0
Customer did not leave a comment.
TIMOTHY B
Rating:
5.0
Customer did not leave a comment.
Kathrine B
Rating:
5.0
Nothing.
TINA N
Rating:
4.0
Customer did not leave a comment.
WARREN N
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Customer did not leave a comment.
Roy G
Rating:
3.0
Customer did not leave a comment.
Jess A
Rating:
5.0
I know they people well. Great group. It's a Pawn shop so it's never going to be "clean and inviting". 🤣🤣🤣
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Tyler G
Rating:
3.0
It was a hassle trying to drop off at a location in Denver North Carolina difficult to work with uhaul on return. Local dealer was great. Uhaul customer service was not.
Richard S
Rating:
5.0
Customer did not leave a comment.
ELMER M
Rating:
5.0
No improvements needed. This location is very helpful and excellent service.
Martha S
Rating:
5.0
Customer did not leave a comment.
Kimberly L
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
5.0
Nothing. Experience was great!!!
DARRELL M
Rating:
5.0
This is my third time getting a uhaul from this location. They are always very helpful and patient. I ask a lot of questions! Thank you!
Martha S
Rating:
5.0
Customer did not leave a comment.
JEFF M
Rating:
5.0
N/A. Always pleased with Depot Gun & Pawn service.
TYLER G
Rating:
5.0
Customer did not leave a comment.
BRADLEY W
Rating:
5.0
Customer did not leave a comment.
Reginald N
Rating:
5.0
Not a thing..was a great experience! Thanks a bunch!
LAURIE C
Rating:
5.0
Even in a torrential rain storm these folks never hesitated in getting me hooked up and on my way. Great job guys!
William C
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
4.0
Customer did not leave a comment.
Jermaine B
Rating:
5.0
Love it
THOMAS H
Rating:
5.0
Customer did not leave a comment.
Ruth B
Rating:
5.0
The staff member was friendly & excellent
WILLIAM H
Rating:
3.0
Customer did not leave a comment.
MRK T
Rating:
5.0
Just drop off and they'll take care of everything else.
William S
Rating:
5.0
Customer did not leave a comment.
BRUCE R
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
Customer did not leave a comment.
Ruth B
Rating:
5.0
Everything was as it should be and an easy transaction.
Elizabeth R
Rating:
5.0
Customer did not leave a comment.
CAROLYN H
Rating:
5.0
Customer did not leave a comment.
RUTH B
Rating:
5.0
Customer did not leave a comment.
Donald P
Rating:
5.0
Nothing to improve!
kimberly r
Rating:
1.0
From the time I walked inside, and came back out with a u-hual representative, my trailer hitch pin was stolen.
Phu P
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
Customer did not leave a comment.
LINDA B
Rating:
5.0
Customer did not leave a comment.
Mary B
Rating:
5.0
Wonderful service and very friendly/helpful!
tamara b
Rating:
5.0
Customer did not leave a comment.
Ruth B
Rating:
4.0
Customer did not leave a comment.
Timothy W
Rating:
4.0
It was self svc so never saw anyone. Otherwise great. Didn’t need any help.
Mark C
Rating:
5.0
Customer did not leave a comment.
Ruth B
Rating:
5.0
Customer did not leave a comment.
Alan W
Rating:
5.0
Customer did not leave a comment.
Don p
Rating:
5.0
Keep giving high levels of service.
Ruth B
Rating:
5.0
Customer did not leave a comment.
Kathy a
Rating:
5.0
Customer did not leave a comment.
Christian D
Rating:
5.0
We were met with courtesy, professionalism, and kindness and it took only 5 minutes. Superior service, nothing like the sorry service at 6th St. in Hartselle, AL. The manager her came out to the truck immediately after pulling in. He didn't wait for us to come in and then check the truck. We highly recommendation this location.
Gary M
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Brent P
Rating:
5.0
Customer did not leave a comment.
Mark G
Rating:
5.0
Very nice staff there.
William S
Rating:
2.0
Customer did not leave a comment.
Kathryn D
Rating:
5.0
NA
Andrew W
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Charles M
Rating:
5.0
None they are terrific
Ruth B
Rating:
5.0
Customer did not leave a comment.
Alan W
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
5.0
We have used this facility several times, renting and/or returning. Easy to work with and equipment always in good shape. Highly recommend
Karen S
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
4.0
Customer did not leave a comment.
Bruce B
Rating:
5.0
The trailer was very clean and much nicer and newer than the trailers I have previously rented. The staff were very helpful and friendly. I will definitely continue to rent trailers from this location in the future.
Brian H
Rating:
5.0
Customer did not leave a comment.
Alan W
Rating:
5.0
Customer did not leave a comment.
Alan W
Rating:
5.0
Customer did not leave a comment.
Denise H
Rating:
4.0
Customer did not leave a comment.
Beks C
Rating:
4.0
Customer did not leave a comment.
Stanley I
Rating:
5.0
Really quick customer service.
Jay H
Rating:
5.0
Customer did not leave a comment.
BOBBY K
Rating:
5.0
Customer did not leave a comment.
Phil B
Rating:
5.0
Customer did not leave a comment.
Kimita S
Rating:
3.0
Not manipulate customers into moving equipment where U haul wants it to be by lying about pick up and drop off availability. Just that simple...it caused me AVAILABLE expenses and troubles!
Charles G
Rating:
5.0
Very efficient checkout and attendant very friendly
Bryan D
Rating:
5.0
Customer did not leave a comment.
THARISSA R
Rating:
5.0
Customer did not leave a comment.
Andrea R
Rating:
3.0
Customer did not leave a comment.
Roger M
Rating:
5.0
Customer did not leave a comment.
Alan W
Rating:
5.0
Customer did not leave a comment.
Redonnalynn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REBECCA H
|
Overall Experience
Rating:
5.0
The staff was very professional and friendly and I would recommend Depot Gun and Pawn for storage and truck rental needs.
Maria H
|
Overall Experience
Rating:
5.0
Everyone was very accommodating and even offered to help us move in to the unit. Service was quick and efficient.
