Customer Reviews for Desert Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Desert Automotive

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MICHAEL C.
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Where do I begin.... I tried to make a reservation online and was unable to. So I made a phone call and placed a reservation. Was set to pick up a 20 foot truck and shortly after I was notified to pick up the truck from a different location. Couple of days later I was notified to pickup the truck from a different location. I confirmed the reservation and went to the address I was given. Which ended up being a post office. I called customer service and the woman insisted I look inside the post office for a uhaul..... anyways, she gave me the name and phone number to the business where my truck is at. The name of the business was different. But I ended up finding my reserved 20 foot truck. The woman behind the counter lied to my face and actually rented out my reserved truck to a different gentleman and insisted it was his reservation. Called customer service again and had to go back to the original pickup destination for an even bigger truck. Although I received a smal discount. The truck was rickety and bouncy and shook my belongings and broke items.... so now I have to drop it off... okay, so I call customer service and they give me the address to the place I'm supposed to deliver the truck to.... it was a parking lot. An empty parking lot. I call the place I picked the truck up and the man was able to set me up with an actual place of business. Nonetheless, UHAUL customer service is beyond bogus and made my life extremely difficult. The only big help was the location off of yucca in Hesperia. The trucks suck. The service sucks. All of the “neighborhood dealers” don't even exist and the address and phone numbers are wrong. Nobody seems to give a beaver dam. I wasted time and gas and overall my patience. Why is it so difficult...?

Douglas S.
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This review is based on the place I picked up the truck from and not Desert Automotive. My reservation was split, why don't I see a review on the place I picked up the truck from? That was the place that really sucked. Desert Automotive, where I picked up the trailer, was fine. The truck was located at a mini mart in San Bernadino and it was my worst uhaul experience EVER. The guy spoke lousy English and I could hardly understand him. Even after checking in the night before, and paying for the truck and trailer, he tried to charge me again. The windshield of the truck was completely caked with bugs, the console of the truck was covered in sticky stuff, like someone had spilled a soda all over it. The cover of the seatbelt latch was missing and there was garbage on the floor in the cab of the truck and in the back of the truck. After I got there to pick the truck up, he kept pushing me aside to help other customers who came in for cigarettes and other items. I checked in the night before and that was a waste of energy because I spent about 45 minutes trying to get the truck. My opinion, MINI MARTS SHOULD NOT BE A PLACE TO GET A UHAUL TRUCK OR ANY OTHER EQUIPMENT!!!! As a uhaul customer, I was not a priority to the mini mart guy. If I ever use uhaul again, I will make sure that the equipment I get is not at a mini mart. I will use Budget instead.

Caroline M.
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Customer did not leave a comment.

Larry R.
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Customer did not leave a comment.

Isao I.
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Vehicle was dirty two front tires were capped and bald on the inside passionate door will not open it was not a pleasant ride for 9 hours only thing that I'm pleased about they refunded me my money this vehicle was never taken care of

Tamara C.
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I ordered a dolly and when I went to get the truck it didn't have a dolly in it and they charged me, I call a representative since the location was closed and she had me to to another location to pick up a dolly and they also charged me, I asked the representative is I can get a credit since I had to go all the way to Ontario from Hesperia and she said she couldn't do anything. I was already on a tight schedule so this was a big inconvenience

Denise G.
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Customer did not leave a comment.

Jerry S.
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On pick up I was in and out in no time. Very friendly and helpful was the rep. If I need uhaul in the future I will go out of my way to rent from this location again.

Dustin B.
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Everything was excellent!

Michael F.
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Customer did not leave a comment.

Farrah D.
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Customer did not leave a comment.

Bryan M.
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Customer did not leave a comment.

Thomas B.
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A friendly and easy experience Clay went out of his way to help and explain everything well Will always use this location

Andrew W.
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not friendly

Eric N.
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great job thanks guys

Jeff M.
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Not to send customers to places that are not open.

raymond G.
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Customer did not leave a comment.

Guy B.
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Customer did not leave a comment.

Ernest R.
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Excellent Service.

GLORIA O.
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Nothing. My experience was wonderful. Thank you Marty.

Khosro G.
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Customer did not leave a comment.

Jessica V.
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Customer did not leave a comment.

Tracielea N.
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Very disorganized uhaul staff at this location. I have rented many uhauls for moving, 5x in 5 years, and this was my worst experience. They were unable to print all of my paperwork. It took over an hour to enter information into the system. Marty could use more training on the computer program. They did not have the dolley I ordered at this location. I was extremely disappointed in this location. The trailer, however, was great for moving and easy to maneuver. I will not be recommending this location or using it for future rentals.

Susan T.
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Very friendly and helpful.

Melinda A.
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Customer did not leave a comment.

dale H.
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Customer did not leave a comment.

marissa M.
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Not over charge your customers, I'm so glad i reviewed this. I hope I get my refund because the infor on here is not correct.

Gildardo R.
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Customer did not leave a comment.

desiree R.
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I got my the 26" uhaul for Fri 03/29/2019 until 04/01/2019 I asked the guy on the phone if we could rent it Friday but pick it up sat morning and he said it was fine however when i woke up that morning he called me to ask if i had returned it I Informed him that I had not picked it up yet he stated you have it from friday until 4am Sat I hen informed him that wasn't correct he then stated that it wasn't his fault and that i need to bring back the key mean while my who family was getting ready to start moving being super stressed with the move already I was crying on the phone and this man had not a care in the world he just came saying bring back my truck also good luck getting it if you refuse I was shocked by his lack of caring I could have lived with the fact that someone messed up it happens let me help you find a uhaul but no he didn't care I will NEVER GO BACK THERE EVER! thinking about it again makes me feel like crying.

Maira V.
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Rude person at the front

Donald H.
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Allow 6x12 trailers to go one way

Edward C.
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Dolly was not locked in place, so no I'll prob have to pay. The furniture covers were all over the floor. Gas had less that what it was supposed to. And when I called about returning my truck, I said I was going to do the online return the guy told me it didn't exist and hung up on me. I called again and he mocked me telling me that he thought I had it all figured out. Terrible.

MARIA G.
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Everything was very precessional and everyone was nice

MARANNE L.
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Customer did not leave a comment.

Kimberly M.
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Friendly, quick, knowledgeable

Blanca M.
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Customer did not leave a comment.

Jose L.
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Customer did not leave a comment.

Paulla H.
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Customer did not leave a comment.

thomas R.
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Extremely helpful during a very stressful time. Can't thank you enough for the patience and GREAT customer service!

Darren S.
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Customer did not leave a comment.

Enriue L.
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Customer did not leave a comment.

Edward R.
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Customer did not leave a comment.

racheal N.
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The service was excellent

Mark W.
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Very professional. Courteous and cordial. Would use this location again

Nancy A.
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Customer did not leave a comment.

Carmen G.
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Customer did not leave a comment.

bryan M.
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Customer did not leave a comment.

bryan M.
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Customer did not leave a comment.

Bradly J. D.
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truck was returned wayyyyyyy on time and I was charged for an extra day. fuck off uhaul. charges coming at you.

joann T.
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The guy who rented uhaul to me was so helpful and polite. I'd recommend this uhaul place. To my family and friends

kaven B.
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Customer did not leave a comment.

ken E.
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Making sure the truck is not on "Empty" and running out of gas before I got two miles away.

Laura C.
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Really nice people here, very helpful

Christopher S.
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The guy looked like he was barely awake. I paid ahead of time so that I could be in and out of there when they opened. Took 30 minutes to get my truck. Contract said a quarter tank was left and the truck was on empty. The guy said he would change in computer and he didn't because when I dropped the truck off in Tucson it said a quarter tank still. Terrible service. If I were U haul I would get out of this location immediately.

Consuelo D.
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Customer did not leave a comment.

Annunziata D.
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Customer did not leave a comment.

nancy C.
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The people were very courteous and professional. The truck was clean and well maintained and everything worked (A/C, radio etc). I was very happy with my entire experience.

James R.
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Awesome young man. Very professional

Anthony M.
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Customer did not leave a comment.

Grant S.
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These guys are on the ball. It was quick, efficient, friendly service at it's best. I will call them whenever I need something.

Ramona G.
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The truck was very dirty, passenger and driver side, seats were full of grease. The guy was a mechanic and seemed bothered when we got there.

shannon D.
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Bryan the owner and Clay provided excellent customer service. Great experience!

Rick V.
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Customer did not leave a comment.

Douglas K.
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Nothing !!! very helpful and friendly. Seamed very concerned and made sure our trip was a success and that we were comfortable and rested from our drive.

robert P.
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Staff was very helpful and accommodating. They made this process of moving easy.

JOHN S.
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Customer did not leave a comment.

Jamie M.
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Customer did not leave a comment.

Cathy S.
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Have all the paperwork done, have the equipment ready to go. I thought I was done but no, everything was messed up. I'm not happy regarding the cost.

ANTHONY P.
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Customer did not leave a comment.

Cathy S.
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I'm extremely unhappy, I spent well over a hour picking up the truck and car trailer I had reserved. They were nice enough to get the car trailer from another location but for some reason both rentals were on separate bills and I feel I have been overcharged for the rentals. Maybe even charged twice for the car trailer. Needless to say I will go elsewhere the next time I need a rental ie: budget or Penske

Gracie A.
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Customer did not leave a comment.

BRENDA G.
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Customer did not leave a comment.

robert G.
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A+ experience.

Sabrina R.
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Everything was great.

Tamara L.
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Garrett went beyond the call of duty to make sure the equipment was safe for travel. The tires on the auto hauler were bald and unsafe for long distance. He not only called to confirm changing out the tires, He personally took the time and changed them out for me. I recommend Garrett for customer service award..

Ray M.
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Customer did not leave a comment.

joseph M.
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Customer did not leave a comment.

Jenny A.
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Customer did not leave a comment.

Kaitlyn M.
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Customer did not leave a comment.

Dawn B.
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Customer did not leave a comment.

KEITH S.
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Make sure the locations repair their truck so the other customers won't have to pay for it

Richard P.
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Customer did not leave a comment.

sandra F.
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Thank you Martin for your help during the pick up of our rental truck!

MIKE K.
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Customer did not leave a comment.

Bernard L.
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Staff was very nice and helpful

Kenneth L.
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Customer did not leave a comment.

william A.
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Customer did not leave a comment.

Anthony L.
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I was told it would be $40 for an extra day but I unfortunately returned the truck an hour after the supposed return time and so they charged me another extra $40 for an additional day. I tried explaining that I wasnt made aware of the exact return time to return the trailer and that traffic was bad getting there plus i didn't have a job currently because I was doing full time bible studies and going into full time ministry but they didnt care. I was also charged some additional fee so ultimately, for one extra day, I ended up having to pay $133+. Stay away from U-Haul as they are an uncaring, money-hungry cheat of a company that will try to gouge as much money as they can out of their customers. Their motto is that their profit margin come first and customer service and satisfaction comes second.

Robert M.
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Customer did not leave a comment.

mark G.
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Customer did not leave a comment.

beatriz G.
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Customer did not leave a comment.

Ken S.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

morteza K.
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Customer did not leave a comment.

Pete H.
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Customer did not leave a comment.

Lorraine F.
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It took 45 minutes to pick up a trailer. I feel that is to long of a wait.

BRYAN M.
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Customer did not leave a comment.

Sonia W.
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Customer did not leave a comment.

Patricia S.
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Customer did not leave a comment.

DANDREB L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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