1st my pickup time was 11am, there were 2 units there but the guy was late getting up, it took an extra jack to lift the unit he gave me and his computer took forever, 11:30 before I could leave, drop off same thing guy was still asleep so I took pictures and managed to get the jack up enough to get unhooked, not very professional and I've used many different uhaul locations.
WENDY W
Customer Reviews for Desert Hospitality Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If the hours say 9-5 somebody needs to be there before 11:20. Also one of the tie down straps was so frayed that it was very difficult to thread into the ratchet.
JEFFREY PImprove on the knowledge of the different products and functionality.
Holly BThanks
JASON RWe had a rough start. Our truck was not available. We had to drive one hour to Lordsburg to get a truck and one hour back to our home in order to use the truck. It turned out okay, because the local U-haul person was very fair in giving us a good deal for the effort that we went to. Please try not to commit to having a truck available, if you cannot assure that it will be available.
Charles F