Picked up with exactly 37 miles to empty displaying on the readout, which I specifically asked the counter person about. I was told to return it with the same level of fuel. I returned with 48 miles to empty showing and was then charged an additional $35.50 for fuel. Was also charged for the $60 safe move and a $7 safe trip fee which I specifically opted out of on the online reservation. What was quoted at $730 for a 1 way rental has now gone up to over $1000 not including the $200 worth of fuel I legitimately used. I expected that but did not expect the claimed extra 177 miles that I was not shown on an odometer, the $1.00 a mile cost or the options that I didn’t choose.
Sterling S
Desert Hospitality Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lordsburg, NM 88045
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Customer Reviews
- 2.5 Average Customer Rating
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1st my pickup time was 11am, there were 2 units there but the guy was late getting up, it took an extra jack to lift the unit he gave me and his computer took forever, 11:30 before I could leave, drop off same thing guy was still asleep so I took pictures and managed to get the jack up enough to get unhooked, not very professional and I've used many different uhaul locations.
WENDY WIf the hours say 9-5 somebody needs to be there before 11:20. Also one of the tie down straps was so frayed that it was very difficult to thread into the ratchet.
JEFFREY PImprove on the knowledge of the different products and functionality.
Holly BThanks
JASON R