Customer Reviews for Desert Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Desert Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ERICH F.
Rating:

Customer did not leave a comment.

CHRIS C.
Rating:

All good!!

Burel S.
Rating:

Customer did not leave a comment.

Craig M.
Rating:

Easy and no hassle no line.

Burel S.
Rating:

Customer did not leave a comment.

Inderpal S.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

The manager was very efficient, he obviously knew what he was doing. I was in and out very quickly.

John B.
Rating:

Customer did not leave a comment.

Barbara W.
Rating:

Customer did not leave a comment.

hugh I.
Rating:

Customer did not leave a comment.

Melissa G.
Rating:

Customer did not leave a comment.

David H.
Rating:

Nothing this location was great

Ima W.
Rating:

Great service.

Mario V.
Rating:

Not a thing. Your front desk person was knowledgeable, friendly & helpful Mario :)

David G.
Rating:

Stop ripping off your customers!

Nancy H.
Rating:

Customer did not leave a comment.

Ruari C.
Rating:

Customer did not leave a comment.

David C.
Rating:

My initial order was to pick up a 6x12 trailer Reservation #: 29227404 Pick Up Location: Hacienda Gutierrez 72806 Ramon Rd Thousand Palms, CA 92276 The attendant there was a total A$$ and offered absolutely no help when he said my order wasn't there. I was pleased, however, that Uhaul provided an alternative. Just not happy they didn't schedule correctly.

Vince S.
Rating:

Customer did not leave a comment.

JAMES O.
Rating:

This review is for the THIRD location to which my reservation was assigned. Through no fault of this location, I did not receive the truck size reserved at the time reserved or place reserved. This location (almost) saved my move. Uhaul corporate, online reservations, and employees who call less than 20 hours before pickup to say, “Your truck will not be available,” are the reason it will be NEVER AGAIN Uhaul for me.

Laura T.
Rating:

Customer did not leave a comment.

Ronald F.
Rating:

Fairly easy renting from U-Haul no problems at all and I say that's unbelievable. Customer service was very good.

bruce V.
Rating:

Easy and smooth. Trailer was ready early. Happy customer from the neighborhood.

Mike B.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

Customer did not leave a comment.

IMA W.
Rating:

Customer did not leave a comment.

Edwin B.
Rating:

Josh was great, gave us directions on how to return truck after hours and checked truck in first thing in the morning...outstading customer service!

Lonnegan L.
Rating:

The gentleman that helped me, I believe his name is Peter, was great. I really appreciated his kindness and professionalism.

RONNIE M.
Rating:

Zero

Clark R.
Rating:

Keep up the good work.

Roel P.
Rating:

Have the tank full every time so the customer does not have to worry about how much they need to put. Know that is a good business move but...

Beverly S.
Rating:

Customer did not leave a comment.

ANTHONY R.
Rating:

The rental agreement with quick and easy there were no problems I would recommend it to others

IMA W.
Rating:

Customer did not leave a comment.

Jesus D.
Rating:

Excellent service ! You know I've been renting trucks from U-Haul for almost ten years ,consistently, you guys should offer a rewards program for loyal customers like myself , that count on U-Haul for work ...

Tom A.
Rating:

Customer did not leave a comment.

Marina V.
Rating:

Excellent service. Thank you.

Sean M.
Rating:

Customer did not leave a comment.

IMA W.
Rating:

Peter is a Great guy, always takes care with my reservation and great customer service

Caroline H.
Rating:

Customer did not leave a comment.

Ian B.
Rating:

The truck had trash in the cab. The windows were disgusting with smudges, bodily fluids and finger prints and clearly nothing had been cleaned (in a time of a pandemic). This made it dangerous driving as the sun went down as the smudges obstructed my ability to see the road clearly. In addition, I had to transfer my original truck rental order from Yucca Valley to Desert Hot Springs. At no point in this process did anybody mention that the Desert Hot Springs location has no safe place to park your car overnight and in fact is a very sketchy place to leave your car unattended. This is very inconsiderate. Not everyone has multiple people to help in the moving process. There was broken glass from multiple car windows that had been smashed in the exact location that the attendant at the Desert Hot Springs location said I should park. This location is honestly ideal for car theft: poorly lit, very few cars coming through, parked right on a dark street between u-haul trucks. He (the attendant) said in his 20 years of working there, that nobody got their car broken into and yet would not let me park behind the gates at night "due to liability". Either it is safe to park or it is not. You can't talk out of both sides of your mouth. This caused me in 111 degree heat to rush to get the move done much faster than anticipated and caused a huge amount of unneeded stress. This is the kind of thing that makes you think twice about using a company again. Moving is all about logistics. If you guys don't help with the basic information anyone would need to make a smooth move, you are making a stressful time more stressful and you are leaving a bad taste in people's mouths.

Mark J.
Rating:

Customer did not leave a comment.

IMA W.
Rating:

Customer did not leave a comment.

jessica S.
Rating:

This part of it was fine, drop off was nice.

GREGORIO L.
Rating:

Customer did not leave a comment.

Domonic R.
Rating:

Customer did not leave a comment.

RYAN R.
Rating:

Was a great time.

Mary C.
Rating:

The office just gave me the keys and sent me off to look for my truck. The truck was dirty and after driving a few miles I realized the A/C was not going to get cold. I tried calling Uhaul but no one answered. Its July in the desert and going to be 115° so I have to go back to Uhaul to switch out the truck. No one is in the office and the door is locked.. After locating the staff I finally get keys to another truck and once again sent out on my own to find the truck. This truck was only 3/4 full of gas, but nothing was said or put in the paperwork about it from the office so once again i try calling the office to let them know but again nobody answers the phone. So by now over an 1.5 hours of my day time has been wasted by Uhaul. Very unhappy with the service, or lack of it. I would not recommend this location!

LESLIE G.
Rating:

When we lifted the roll up door, there were broken down empty boxes and a couple items left inside the the truck, from previous renter.. It delayed us from loading having to clean out the truck.. Other than that, the truck was great.

LESLIE G.
Rating:

Thank you, Josh.. Don't forget I need a truck tomorrow.

WAYNE W.
Rating:

Nothing. Service was professional, efficient, customer-oriented, and priced right. Vehicle was in great condition and drove comfortably. Highly recommend.

LORA B.
Rating:

Customer did not leave a comment.

Maria H.
Rating:

Customer did not leave a comment.

Penny L.
Rating:

Both the trucks i rented were dirty on the inside and then when i return the rental i was charged 25 for cleaning not happy about that especially when i pick it up nd they are dirty. I even took pictures of the last truck rental...

David A.
Rating:

The trailer had debris most likely from the previous renter. I can recall a spoon was in the bed It was a pleasure to meet Peter. Truly the best part of my experience!

Jason J.
Rating:

Customer did not leave a comment.

SOMSHEKER D.
Rating:

Customer did not leave a comment.

Henry B.
Rating:

Customer did not leave a comment.

Craig T.
Rating:

Only had problem dropping off. Could not input mileage on on-line drop off site had to call in to take care of it. The person on the line was very helpful and give him two thumbs up. ????

James B.
Rating:

Customer did not leave a comment.

GREGORY M.
Rating:

Josh was extremely helpful and courteous. I will be back when I need a rental.

Pablo B.
Rating:

The truck was available when I needed it, it was nice and clean . Super easy to book. Excellent experience.

Mark H.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

This is not a good location to drop off equipment. The facility was not staffed and the grounds are locked behind walls and gates. We were only able to safely return the equipment because a private individual opened the gate for us. Once again, a non-person process for renting equipment is just not a good business model.

MICHAEL JOSEPH K.
Rating:

Customer did not leave a comment.

Monique P.
Rating:

Customer did not leave a comment.

Jaime G.
Rating:

Customer did not leave a comment.

Brenda C.
Rating:

Very nice gentleman took care of are needs

Ronald H.
Rating:

Could have been informed about gate. Intercom system didn't work

Diane B.
Rating:

Customer did not leave a comment.

Clifford L.
Rating:

Truck was dirty in the back with a short time rental, but upon returning showed clerk pictures and he adjustment to my bill.

Sharon J.
Rating:

Customer did not leave a comment.

Russell F.
Rating:

The customer service was impeccable. How refreshing to know there still exists someone out there that has empathy and compassion for every situation when it comes to someone's needs Kudos to the sales person for his great attitude .it goes a long way keeps things real .

Holly J.
Rating:

Was good

David B.
Rating:

Customer did not leave a comment.

Arlena B.
Rating:

Very fast process and get price. Very pleased with this service will be coming back & referring. Thank you.

rosamarie H.
Rating:

Customer did not leave a comment.

Chermica S.
Rating:

Customer did not leave a comment.

Juan J.
Rating:

Customer did not leave a comment.

ROBERTO A.
Rating:

Clean trucks better

John M.
Rating:

Customer did not leave a comment.

Ronald T.
Rating:

Customer did not leave a comment.

Babatunji O.
Rating:

Customer did not leave a comment.

Sergio C.
Rating:

I have use the "Cathedral City" location many times for my moving needs. This location wanted "ME" to install the tow dolly my self or "PAY" $ 25.00. I'm Disabled ,so he installed it. Never will I use of recommend this location to NO one. With a great negative score.

Billy D.
Rating:

would like to pick and drop off truck anytime by using an app on my phone.

Anna S.
Rating:

Great service, nice people.

Bryan S.
Rating:

Always great service. With a smile

Mark A.
Rating:

Customer service was great. Management is courteous and professional, and went out of their way to ensure I had everything I needed and was comfortable with the experience. I appreciate the flexibility to help me find what I needed and clearly explained everything. Thank you!

Brian T.
Rating:

Customer did not leave a comment.

Douglas A.
Rating:

Customer did not leave a comment.

PAUL H.
Rating:

Great to work with and excellent van! Very impressed from start to finish!!

Rae M.
Rating:

Customer did not leave a comment.

Gary H.
Rating:

Customer did not leave a comment.

LEEANNE D.
Rating:

Customer did not leave a comment.

Gary H.
Rating:

Can't think of a thing.

Robert W.
Rating:

Josh was very helpful, nice guy

Linda M.
Rating:

Customer did not leave a comment.

Elizabeth T.
Rating:

Customer did not leave a comment.

Froilan G.
Rating:

Customer did not leave a comment.

Brandon F.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top