Customer Reviews for Desert Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

nothing! It is a great facility w/crew eager to help in any way. I love the experiences I have had so far. It would seem odd to feel emotional about something so mundane, but I miss my rentals. This has been a fun experience. Cory and Pete would open a bit early (well, as long as they were already on site), if convenient. I can't quite say I miss the whole thing enough to just go rent again for the hell of it, but it is close. What good karma!

Rating:

1.0

They are unprofessional people from desert storage in desert hot springs calif that work there and you have controlling your uhaul company is a joke . No gas when I got it .

Rating:

5.0

U-Haul has been great at rectifying mistakes! I would recommend you for that reason alone! But it would make better business sense to pay more attn. to bookings moving fwd. In this particular case, no effort had been made to ensure the wonderful site would even be staffed on a holiday. It would have still worked had my resv. been via your app.

Rating:

1.0

The office was unmanned when i arrived so i had to make several calls to get assistance. When the two workers arrived i was scolded for not calling the number that was in a window but not located on the actual door.. the truck was clean but had nearly no gas and i feel i barely made it to gas station. I inquired about desert storage pricing and was quoted a price and then when later i got invoice it had insurance and administrative charges so i opted out of using them and when i returned the truck the office door was locked and it was dark inside but 5 minutes later the Light came on and the door was opened. I explained the situation with no gas or lack of gas and that i felt i barely made it to gas station. I was told well you made it right! He also added that people steal the gas while parked inside this gated area. I said well i am thankful i opted out of using the storage units in that case because if you can’t protect the gas in the trucks then its not safe here. I got my receipt from the uhaul truck and they had added on two gallons of gas and multiple fueling charges when i returned it wiith nearly a quarter tank after having received it with nearly nothing. The guys who work at deaert storage on Dillion road in desert hot spring California are sketchy people who will rip you off so I had a terrible experience and while unloading the truck i realize there is a leak as it rained and there was a small puddle that fortunately hit something that it did not touch but the guys at desert storage did not note it as i had reported. Don’t go here and I am going to rethink using uhaul in the future myself.

Rating:

5.0

Staff very helpful

Rating:

5.0

Very polite and friendly as well as being professional

Rating:

5.0

Korrey Hooper was extremely helpful and courteous. He led us through the process and got us everything we needed. We can’t think of anything more that could have been done.

Rating:

1.0

Ordered packing blankets online when I got there the guy at counter said we don't have them anymore.

Rating:

5.0

Great location

Rating:

3.0

I did not talk with anyone. Drop off location only. It was safe and clean

Rating:

5.0

Quick and simple. Manager was efficient and well informed

Rating:

5.0

We value our experience and appreciate great customer service from employer Peter who was very helpful, knowledgeable, has great personality, understanding and skills to multi-task 😀 Thank you

Rating:

5.0

Cory was wonderful. He had a great attitude. It was very helpful.

Rating:

5.0

Super experience. Person was fantastic and super friendly. I definitely recommend anyone to work with him.

Rating:

2.0

Harsh customer service, away during planned pickup. Original truck was damaged and needed repairs, was not aware of any issues until arriving at the location. This with the not being present at the time of pickup delayed our departure.

Rating:

5.0

I didn't catch the name of the gentleman who was working behind the counter but he delivered excellent service. He had an emergency come up and had contacted me to let me know he had to leave the office, but stayed while I got to the site. He was friendly and patient and professional. And I truly appreciate the extra effort he put into making sure we had everything we needed for our move.

Rating:

5.0

It's perfect just the wY it is!

Rating:

5.0

Absolutely everything was flawlwss...timely, friendly, straightforward. Couldn't be better!

Rating:

5.0

The staff are very friendly, efficient and professional. The truck was clean. Very easy to rent and return. Excellent location! I will recommend to family and friends! Thanks guys!

Rating:

5.0

Good service

Rating:

5.0

Extremely kind and helpful worker running the front desk.

Rating:

5.0

My service was great and the staff were very kind and helpful.

Rating:

2.0

They could do better in a couple of things Office seems to be Closed a lot

Rating:

5.0

Very friendly and knowledgeable staff, made experience very pleasant

Rating:

5.0

Very professional and more than accommodating my needs. Highly recommend this dealer location.

Rating:

5.0

The staff is always friendly & helpful

Rating:

5.0

I don't agree with the gas I went 40 local miles it cost me 60.00 to fill up

Rating:

5.0

The assistant manager was nice and attentive very professional unlike the other location that never showed up to do the transaction, this manager on Dillon is what U Haul service Should be about. 25 STARS for excellence...Thank You.

Rating:

5.0

Great customer service, fast & easy process!

Rating:

3.0

The truck inside was disgusting dirty and no dolly whatsoever.

Rating:

4.0

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Rating:

5.0

Desert self storage is an incredible business. Not only was I refunded for a fuel misjudge without even asking, but also had some wood i left by accident returned to me nice and wrapped up for me. 10/10

Rating:

2.0

I wilk never rent from you guys again. Already put in a complaint with everything that happened

Rating:

1.0

Reservation was moved to 3 diggerent locations. Was supposed to be a one way rental. At this location he stated he could not do that and i was forced to return the truck 25 miles away from my ending point. I Was given the rental with 40 miles to empty, staff said it had 1/4 tank of gas, NOT TRUE. Weather stripping on passenger door was falling off and hanging outside of the door. Inside of cab was not cleaned. Back of the truck smelled like someone had had a bowel movement in it. The floor was covered in some sort of brown liquid, manure was everywhere along with trash. I did not notice this until i drove the 40 miles one way to start my move. I called customer service to advise them, they stated there was nothing they could do until the truck was dropped back off. I had to clean the back of the truck before i could do what i needed to do. truck did not come with dolly or blankets, staff at location told me to stop at a different uhaul and rent a one way dolly. I tried other dealers but they said they do not rent a one way dolly. After dropping the truck off I made sure all debris was removed from cab and rear of truck. Shortly after I was charged another $91. Which brought my total to over $300. Very disappointed in this lack of customer service and would like a refund.

Rating:

5.0

Fast friendly service

Rating:

5.0

The service was great. Peter was wonderful. I've dealt with uhaul many times but for some reason this time was exceptionally good. He made a very stressful situation for my family way better. I am profoundly grateful for the compassion he had for my families problems. Thanks again Peter.

Rating:

5.0

There is nothing I would change. This was the EASIEST moving/truck rental I have ever experienced, the whole process was SO easy. It was so good, I will ONLY rent a U-hall from this location.

Rating:

3.0

the facility was good but the arrangements were not clear and very confusing on the morning of the move. I was called by customer service in Michigan that my reservation was moved and the the nearest location that had my truck was at a different location.They were unclear if i was going to be compensated for the difference in mileage. Then when I spoke with an employee from the location i was told the truck was still there and my reservation was still vaild. This whole situation put me behind my schedule and I had to pay my movers extra due to all the confusion. Also when I got the truck, it was on "E". This ordeal was very stressful.

Rating:

5.0

The employee was very welcoming and efficient with a lot of knowledgement and thank me for being a customer.

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

My pickup location was changed after I made the reservation to one much farther than originally scheduled with no allowance for the extra mileage that would cost me ... Such a rip off

Rating:

3.0

Communication

Rating:

5.0

Thank you !!!

Rating:

5.0

The service was fast and super friendly! In and out in a flash. Very happy with my rental. Breaks felt a 'little' soft. But, I would recommend to all!!

Rating:

5.0

I can’t think of anything. Corey was helpful and courteous.

Rating:

1.0

Check the truck before delivering to next customer and deliver it the way you want it back (plenty gas, so that the customer doesn't have to go straight to the gas station to fill the truck; swept not only on the back of the truck, but also in the driver's cabinet floor and some trucks need to be mop. Please leave cups holder area in the driver's cabinet clean, because for sure the next customer and moving crew will carry drinks. Even the boxes area on top of the truck inside the loading area of the truck has to be swept. If you are in business, please have equipment in perfect condition otherwise, customer will be struggling against time running to other stores that have equipment in good and working condition right before the moving crew arrives.

Rating:

5.0

My experience was great. Transaction was fast without any problems and most of all the Manager was friendly, polite and professional.

Rating:

3.0

The drop off location is not secure. Someone tried to siphon the fuel out of the truck after I dropped it off. The automated online check out and check in was cumbersome and ultimately didn't work. Takes 20 minutes to get someone at U-haul on the phone.

Rating:

4.0

Better turn around time for processing receipts. Still waiting

Rating:

1.0

I have proff pictures of when i first got the car and when i returned it the gas was just about 1-2 gas less than when i got it but i got charged for 6 gallos i have proff

Rating:

5.0

Cory at this location has a great attitude wonderful doing business with him and would go back there if needed

Rating:

3.0

There were wood plates inside the truck. I was not aware of the wood plates until I got home. I assumed they were part of the truck. Maybe make sure everything in the truck is supposed to be there.

Rating:

1.0

Not he so rude and nonchalant when a customer comes in. Not helpful at all, just overall rude.