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Philip F
Customer Reviews for DesignBar Group
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy process. Truck was clean and felt new. Highly recommend.
KATE BThere was no one there, so we did self drop off which was fine.
GERARD KWe received a vehicle with a quarter tank. Left it with a half tank. Not sure if cost is accounted for but that would be the only concern. Always a nice experience from Design Bar.
Andrew SThe frustrating thing was getting the confirmation calls for my emergency contacts. It took 20 minutes longer to check in than if we were to verify contacts ahead of time. I kept thinking to myself: “what if I had a 6am check in time?” Or “what if my listed contacts were in a different time zone?” I think this issue can easily be resolved by making it a part of the reservation process instead of the check in process.
Jenna DThis was the nicest U-Haul truck I have ever used. New, clean and powerful!
Wisti NThe owner was very helpful and worked his way through some issues with the ordering process. Got it done and i got safely on the toad.
Dan AThe person who was working that day lied to my face and stated that they would be both open and closed on the 4th and I must return the item on the 4th. They were closed and after I returned my item on the 4th, he stated that I did not return the item and wanted to charge and extra day. I can not stand people who openly lie to your face and say what you did you did not do. I believe he just did not like his job. That is the shame of it all.
Andy KHard to imagine anything. I watched one of the staff with another customer while I waited and their service sounded pretty good too! Actually I just remembered. The guy didn’t tell me anything about removing the trailer and guy on phone discouraged it. I understand the policy, but I actually own and have owned a number of RV and utility trailers over past 40 yrs so I just blocked the wheels and used my truck’s jack. No issues.
Peter BThe guys were very helpful and efficient!
Lisa SLimit of 5 UHaul vehicles per location lease. Book early to save disappointment!
Philip FWindshield wipers need replacement but staff was very nice.
David PThe guy who attend me was very friendly(sorry i don't remember his name) he attend me in my mother language so was very easy talk with him and rent the truck! I'll recommend this place for sure
Arturo SMy only issue was that I reserved a smaller truck but was informed right before pickup that the size I reserved wasn’t available and I had to take a larger truck. Otherwise, everything was great.
George LThey changed the drop off location without telling us.
heidi hEverything when fast and easy to rent a u haul
Jairo OA very positive experience. Great customer service.
ROBERT FGood
Fernando SRandall is a great guy and always a pleasure to work with.
Noah CRandall had everything prepared despite the pick up being just after a snow storm. He did a great job explaining the drop off procedure and making the experience as good as possible.
Philip FAwesome Experience!
Philip FJust good things to said in my experience.
Flor ALied and got charged with some hidden contract clauses, will be waiting to hear from management on my claim.
Edward LLocation did not have the moving supplies I ordered. There was much confusion.
Emily GExcellent customer service. Phil was excellent.
Scott RAbsolutely lecherous billing. You billed me for $15 safetrip despite declining it at every opportunity and then quietly billed for almost twice the miles that I actually drove. I expect a refund.
Timothy LPhil, the owner, was great. He even backed up my trailer for me.
Alison B