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STANLEY M
Customer Reviews for Devon Self Storage DLS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy to rent. And the staff is very helpful.Cause my wife lost a piece of jewelry and they let us back in the u haul after we rented and we found it.
Jason MAlthough the location and office manager we excellent and would highly recommend, U-Haul itself I would NOT! The ordeal I went through renting this truck online was horrible! I needed a truck for first thing yesterday morning so I went on your website the night prior and found a 15' truck at that location and the website limited me on time choices to just that evening (a rang of like 9:15pm-midnight) but I needed to pickup following morning. So, I tried to change it to that next mornings date but then it only allowed me to choose afternoon hours for picked. There was NO option for yesterday morning. So, I went ahead and chose that first night and selected 9:30pm ish and set the time needed to 16 hours, which was about 2pm next day when I knew I could have it back and went ahead and reserved. I also followed up with a message on the website stating that the website didn't allow proper reservation times and to be aware I wasn't picking up until next morning. When I showed up in am to get my truck you guys had already cancelled my reservation and it was supposedly reserved by someone else. It took 3 different calls to to to reserve another and it was only a 10' avail so I had to make TWO trips costing me DOUBLE in mileage fees, gas and time!!! You guys probably wont even read all I was I said so I'm probably just wasting more of my time. Anyway, it needed to be said!
Joseph MAwesome people!
ELIZABETH ASuper helpful and nice place
BONNIE BThe team here do a great job!
PAUL SI was told that this location was the closest to where I was moving- it was actually the further one from me - there were two other locations within 2 miles and they sent me to one that was 24+ miles away!!!! Which I did not know until I got to St Johns! This location was closed on Sunday- my drop off day! I tried to bring it back on Saturday but the staff was about to leave and couldn't stay late because I had a 30 minute ride- due to U-Haul picking the drop off location! The staff was very pleasant about the situation, but there would not have been a situation if they chose a closer location! So overall I would have done things different.
Pam MExcellent service & the drop off was easy and the woman that assisted me was delightful! Highly recommend
MARGARET HHave the truck reserved at original location 3 miles south ready for p/u. Devon location saved the day
DANIEL SBroken sun visor, dirty truck not cleaned and ROACHES
KATHLEEN SNothing! This gentleman was outstanding. He was friendly, fast, efficient and knowledgeable . Our best experience yet with uhaul.
GUY HEverything was ready on time and rental was super fast and easy. Definitely would use this location again if I need truck rental!!
Marcelo RShe was fabulous. I would use her in a minute again!
guy hGreat people who went above and beyond
Christopher WHonestly I have no suggestions, I was given instructions that were easy to follow and the associate was very pleasant and helpful
Rebecca OGreat customer service.
EDWIN WFor what it's worth ! Look up my original comfirmation order #80033584. That location ON The Spot Outdoors in St. Augustine ,Fl. never had my 15 ' truck I made reservations for days before. Finally they located one at this location .My u-haul expience tured into a very , very disappointing day and one that will never happen again.Good -bye U-Haul.
ROBERT TWe use this facility for all our moving & storage needs. The service is excellent, professional, reliable and we could not be more pleased.
valerie wA/c did not cool. Broken gas cap. But truck ran and braked well. Service was friendly.
John CNo complaints
SHERRI NRosalyn helped me and was extremely warm. Her customer service skills went above and beyond and she did more than was necessary to help me and make the drop off extremely easy and stress free!
Sofia II highly recommend Devon's Self Storage. The agents are very professional, patient, informative with any inquires and polite. Excellant service top to bottom. Safe pick up and drop off location.
John wThis is the best uHaul location I have ever rented from.
Robert CExcellent service with representatives that go above and beyond.
Ricardo RMade a stressful time a lot easier to get past. Was a very smooth rental.
Chester WClean the units well, we rented a truck and it was full, the cockroaches came out of the truck, the cockroaches ran around the outside of the truck and that is not good because our belongings get infected. We sprayed it but it was super unpleasant to make the trip with the cockroaches running all over it. our skin and our things
RADOISHKA PRosslyn was amazing!
Timothy MRosalynn was fantastic. She explained everything clearly and made the whole process simple and easy. Thank you very much.
James MLove all these amazing guys at this location they always have been great!
Aishwarya EThe Devon manager was very prompt in leasing the truck to me when I arrived. She gave me a fairly new very nice 15 ft. It was the best for a journey with gusty winds and rain. The truck drove well and had good wiper blades and washer fluid. Thank you!
NANCY RVery friendly and excellent customer service! Definitely would recommend!
Thomas GI have rented from this location several times the lady that runs it is great.
elissa sRosslyn was extremely knowledgeable and answered every question thoroughly. She was friendly with outstanding customer service skills. We will go there for all our future moving needs.
David AWe drive past several other Uhaul places to go to this one because of our great past experience there, and we will continue to do so.
Eileen BIt was great! No changes are needed
Emily TService was excellent no room for improvement. Very happy. Thank you.
chris mThank you
Luis AThey always go above and beyond to accommodate my rental needs!
STACEY SProfessional and friendly service
Thomas WThe hassle of trying to rent with an out-of-state ID was a pain while trying to do it on my cell with no agent present was over the top.
Michael NRosslyn was a big help
CHESTER Wlarger key hole for return/tell customer to use door slot rather than just look at writing on key
Joseph GRoslyn was very professional, courteous,and knowledgeable. I will recommend this location to family and friends.
Paul FRosslyn was amazing! Drop off put us in the pouring rain so she met us with an umbrella and protected us from the rain! Van was super clean! She was very thorough with the rental procedures and broke down the rental fees for us!
Bertha LThis was an excellent location, and the customer service was top notch. I will rent here again for sure and use any services they offer should I need them. The two people I dealt with were an absolute pleasure and made it an enjoyable experience.
Michael KService was awesome! Roslyn and the other young lady working at the office were extremely kind and helpful. I’m not going anywhere else in St. Augustine to rent a vehicle.
Becton CGreat service.
EDWARD RThe price could be a little lower
Mae BI'm in the flooring trade business. My day starts around 8am. My recommendation would be to have some of your branches open around that time.
Jose GNo improvements are needed it’s perfect
Jeremy BThe customer service and location was excellent. However, there were many cockroaches that appeared once we loaded our items in. They came out at dark and were in our boxes that were used to pack wedding goods. I know this is not the fault of location. we are just hoping none got taken into our weddings as we will be the ones with a bad review.
Afton MRoslyn is always great and extremely professional. Love renting from U- Haul because of her.
Sean TRosslyn was so patient with me; I had no idea what I was doing, and she took her time and guided me through the whole process. She went above and beyond for me. Thank you, Rosslyn; this move for me was a very stressful time in my life, and you were a bright spot, helping me along the way. I would highly recommend Rossyln to anyone that needs U-Haul!
Richard D