Although the location and office manager we excellent and would highly recommend, U-Haul itself I would NOT! The ordeal I went through renting this truck online was horrible! I needed a truck for first thing yesterday morning so I went on your website the night prior and found a 15' truck at that location and the website limited me on time choices to just that evening (a rang of like 9:15pm-midnight) but I needed to pickup following morning. So, I tried to change it to that next mornings date but then it only allowed me to choose afternoon hours for picked. There was NO option for yesterday morning. So, I went ahead and chose that first night and selected 9:30pm ish and set the time needed to 16 hours, which was about 2pm next day when I knew I could have it back and went ahead and reserved. I also followed up with a message on the website stating that the website didn't allow proper reservation times and to be aware I wasn't picking up until next morning. When I showed up in am to get my truck you guys had already cancelled my reservation and it was supposedly reserved by someone else. It took 3 different calls to to to reserve another and it was only a 10' avail so I had to make TWO trips costing me DOUBLE in mileage fees, gas and time!!! You guys probably wont even read all I was I said so I'm probably just wasting more of my time. Anyway, it needed to be said!
Joseph M
Devon Self Storage DLS
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Awesome people!
ELIZABETH ASuper helpful and nice place
BONNIE BThe team here do a great job!
PAUL SI was told that this location was the closest to where I was moving- it was actually the further one from me - there were two other locations within 2 miles and they sent me to one that was 24+ miles away!!!! Which I did not know until I got to St Johns! This location was closed on Sunday- my drop off day! I tried to bring it back on Saturday but the staff was about to leave and couldn't stay late because I had a 30 minute ride- due to U-Haul picking the drop off location! The staff was very pleasant about the situation, but there would not have been a situation if they chose a closer location! So overall I would have done things different.
Pam M