When I made the reservation on line it showed a open utility trailer available. I was then contacted later saying the closest one was 55 miles away. Second time this has happened with U Haul. Not the locations fault. Something that needs to be fixed in your reservation system.
Dion D
Customer Reviews for Diamond Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's all good as it exists.
Don WBrought back trailer days early. No refund!
Charlene SNothing!! It was extremely easy and went off with out a hitch 🤣!! That was meant to be funny!! But seriously, very great experience!!
DENNIS MNo one would answer calls/no one was ever at drop off location/and its a mess at the buisness. U Haul stuff sitting all over. Impossible to get someone to confirm drop off. Big waste of time calling and calling. Ended up calling U Haul number in St Cloud
Scott FWe were told to bring the trailer to their storage location a couple of blocks away and they would be down in 10 minutes to check the trailer in. After waiting 20-25 minutes no one showed up. I disconnected the trailer and went back to main location and was told they were busy and would go down and check it in later, and that we could leave. They should have told me that at the beginning. I also received an email from Uhaul on Sunday asking when we would be dropping off the trailer; however, we had returned the trailer on Friday. I appears they had not checked the trailer in by Sunday.
David HThe location is a disorganized heap of junked cars. The people were incompetent, lazy,and irreverent towards the customers. They demand that you drop the equipment off at a remote location without written acknowledging the return.
John BEquipment stuffed in to too tight of areas with junk cars, boats, trucks etc. No moving blankets available as ordered.
David BMarty was super helpful and professional. Really appreciate his assistance!
Tony C