This was a lot, no personnel and no drip box for return documents. It was returned early, but no receipt for several days. It wasn't clear that it was U-Haul site. The lot was not paced, flooded and little vacant space
Nancy M
Customer Reviews for Diamond Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at Diamond Motors went above and beyond to help us, staying probably 45 minutes after they were supposed to close to make sure we were taken care of. The customer service number we called was terrible. i was placed on hold for almost 40 minutes, and then when my partner called, he got through before i did. Then we were given the run around about dropping the trailer off at diamond motors. I would give your 800 customer service a ZERO score. The only reason i would use uhaul again is because of the outstanding service provided to us from Diamond Motors.
MICHAEL W