Customer Reviews for Diamond Self Storage - Airway Heights

Rating:

5.0

From our storage research process to storage occupation, and right to leaving the storage, Angelia PHELPS has been our main contact and she was all along extremely friendly and helpful.

Rating:

5.0

Place is very clean,and the people are friendly and very helpful,,,,great place to store your stuff!!

Rating:

5.0

Very pleasant experience storing here. Absolutely zero problems, and the staff were always very friendly (the two times I spoke with them - moving in, and moving out)! Highly recommend.

Rating:

5.0

I will recommend you to anybody that needs a unit

Rating:

5.0

This is the second time we stored our cars over the winter here. I sincerely appreciate the facility and the staff.

Rating:

1.0

There were mice that infested our storage unit. I reported this 2 weeks before we moved out. The day we moved out i stopped by the office to let them know we moved out and also swept the unit out. I asked the gal ifcthere was any notes on my account regarding the report of the mice. She said there was not. Very disappointed. Due to the company being located in the west plaines where the wind always blows the unit was coated in dirt along with all our belongings. They are not sealed units.

Rating:

4.0

For some reason there was a small padlock on our unit along with our round lock. We were delayed while this issue was being resolved. No manager was available on the phone, so we broke the small lock off and unlocked our round lock to gain entrance! Poor communication and help resolving this matter.

Rating:

5.0

This storage location was fantastic. Close to me, clean, and secure.

Rating:

5.0

I felt that my belongings were safe and had nothing to worry about. This facility is very well maintained and clean. Thank you.

Rating:

5.0

Best storage facility around. Some storage facilities are clean, some have secured grounds, but I’ve never had one with those services that came with a very friendly and helpful staff.

Rating:

5.0

Great staff excellent facility

Rating:

5.0

Convenient locations around the city and friendly, accommodating staff. We had a unique situation where we only needed a space for a short time during our move from the west side to the east side of the state. They gave us a discount and were very understanding. I would highly recommend this place and would use them in the future if I need storage space again.

Rating:

1.0

don’t ever go there ! got all my stuff stolen the first week i moved in.

Rating:

5.0

The whole experience was great. The staff was great when I rented the unit AND when I moved out. Very smooth operation with friendly people. Thanks!

Rating:

5.0

No complaints! Clean, secure and units are easy to load and unload from. I’d highly recommend them!

Rating:

5.0

Is a great storage facility. Will definitely use again in future if need be.

Rating:

5.0

Everything was good to me as my needs were met

Rating:

5.0

I didn't remember my unit # so called the storage number. The lady who answered was very helpful in locating my car! Thank you!!

Rating:

4.0

Unit was clean, pricing was better than most storage facilities likely because it was further out from the city.

Rating:

4.0

My only comment I have was I was told when I signed up to store my vehicle that I could get Uber reimbursement from the Airport if I stored a vehicle at Airway Heights and then recently told that Airway Heights did not qualify for the Uber reimbursement. Other than that a perfect experience. Thanks

Rating:

4.0

Great place

Rating:

5.0

Excellent service from day one, always clean and secure. Thank you Natalie d

Rating:

5.0

Friendly staff, easy access. Good experience overall.

Rating:

5.0

only reason I moved to another storage place was for electricity outlet in the unit to keep batteries charged in my RV

Rating:

5.0

I’m glad I could move in and move out by phone call.

Rating:

4.0

I never did move in. That same day we found another Diamond storage closer to move into. I called the storage at airway hts. To cancel my order there. So we never used the storage at diamond on airway hts. Sincerely Curtis

Rating:

5.0

For not being a temperature-controlled storage compound, this place was extremely clean and secure. From the copious amounts of cameras to the gated units, I was pleasantly surprised by these units as well as how helpful the staff was. 10/10 would highly recommend to others who are in need of a temporary storage.

Rating:

5.0

I like the location is safe for me!!

Rating:

5.0

All around very nice experiance. Thank you.

Rating:

5.0

I was able to get in on some affordable storage due to your offers of a percentage off for a few months that really helped out a lot. And I ended up with another decent deal thanks to you guys working on your end to make that happen. But on a negative side it would have been better for me to re-rent at the discount rate without having to move into a different unit. I had quite a bit of things of considerable weight to move over to a different unit when I probably should have been able to keep the unit I was in. But you guys were great in assisting me and thank you very much.

Rating:

5.0

Excellent services. I forgot to secure my unit but the staff was very nice. They use the office lock and secured my unit.

Rating:

5.0

Move in special of 50% off for three months was why we originally chose Diamond in Airway Heights. Staff was super friendly and helpful. Without the discount the u it would be too expensive so we found a cheaper unit somewhere else in the area.

Rating:

5.0

Through out my whole stay with my items being stored at the Airway Heights facility I have only had positive experiences. Even when I was in training and my parents were taking care of my stuff and coordinating PODS and the storage facility they were only helpful and positive. They made the move in and out extremely easy and I would recommend this facility to anyone in the area.

Rating:

4.0

The facility was brand new and the introductory price was affordable. However, we could never justify renting the storage bay at the normal rental rate, so we likely will not be back unless some future discount became available during the next storage season.

Rating:

5.0

We’ll maintained storage facility with good prices.

Rating:

4.0

One of the best storage unit facilities in the area.

Rating:

1.0

The facility it's self was nice but I notified them I moved out and was still charged for the unit for several months after moving out. Even after notifying them of their error I was told they would auction off the unit which was fine I was moved out except they still want money for the time they claimed I still had the unit for. After some exchanged emails and phone calls this problem is still not resolved. I will not be using them again and will be steering anyone away from this storage business.

Rating:

4.0

I never moved in to the unit and I asked for a refund

Rating:

5.0

Thank you. Clean and secure facility.

Rating:

5.0

Thank you

Rating:

5.0

Great facilities, great team. Thankyou for being adjustable and accommodating.

Rating:

5.0

The day we moved out, we even got a security check call because they saw there was no lock on the unit! We had not placed the call yet to tell them it was empty and clean! Great customer service in my opinion!!

Rating:

5.0

Very good place to store your stuff

Rating:

5.0

Thank you. The kiosk made moving in easy.

Rating:

5.0

My move went smoothly, the staff were very helpful and gave me great information. Thank you. I will rent from your facility again. :)

Rating:

5.0

Awesome experience as usual. Thank you.

Rating:

5.0

Sarah should get special recognition as she was very helpful at the end of my usage time at your facility...although it's in the far end of Airway Heights I still would recommend this place

Rating:

5.0

Unit wasn’t cleaned before renting had a couple lil grease spots. Facility is very nice and convenient and easy to rent. Would use again.

Rating:

5.0

Thanks all good.

Rating:

5.0

Way overpriced poor customer service and for all intensive purposes rapists

Rating:

5.0

Diamond is the definition of a greedy entity. From parking to storage, I avoid business with them at all costs. I rented the smallest unit available, on a 50% off “promo” and still payed $60+ a month. Better off buying a cargo trailer if you can!

Rating:

5.0

You were a near perfect solution for my temporary storage needs. The facility is well laid out with easy access.

Rating:

5.0

I NEVER MOVED IN THE STAFF WAS RUDE!!! HOURS AND STORAGE UNIT WASN'T PLOWED COULDN'T CALL ANYONE FOR ASSISTANCE CANCELLED MY STORAGE UNIT IN LESS THAN A WEEK.

Rating:

5.0

The units are brand new and very nice. However, the office/management is very disorganized. I reserved a unit online. They struggled for over a week to find my reservation then finally rented me a unit that was smaller then what I reserved online, twice. Once that was finally sorted I had possession of the unit for a couple months with no issue. At move out I called and canceled the unit. I was billed for 2 months following. Called twice to resolve this and was told I’d get a call back. Never did and finally had to call another location in order to get my move out processed. Something is broken in this system and it doesn’t seem like it’s going to be resolved anytime soon. Still waiting for reimbursement.

Rating:

5.0

No in person attendant available at the location.

Rating:

5.0

Customer service was phenomenal!! We were always cheerfully greeted, got all our questions answered by a knowledgeable rep, and were even offered a bottled water. During the couple of times when there was a tech malfunction, the reps were courteous and professional, reassuring us they would stay on top of the situation and telling us how it would be fixed. (Which they then followed up on.) We are thankful to have done business with Diamond Storage. Thank you.

Rating:

5.0

I needed 24hr access. Location was perfect for me and I'm sure I would have been satisfied 100%.