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Susan K
Customer Reviews for Diamond Self Storage Property I LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the counter was very helpful.
Brian MGreat experience as usual
tim SWe returned it early. The gentleman who took possession of the uhaul said we'd recieve email in 10 minutes (didnt get it) and did something with the keys. 24 hours later we get a call telling us keys were missing. He said he'd look into it and call us back (he never called back).
George MExcellent service from start to finish. The truck performed great and the overall experience was hassle-free. Will definitely use this location again!
Jonathan AThe gentlemen that helped me was very professional and polite. I would recommend this location for rentals and drop offs.
Barry SI dropped it off.
Elizabeth AIt was a smooth transaction.And they were very nice.
Randy SPleasant people, great location, the right size truck was on hand. An overall convenient experience.
Donald RNothing , Everything was great & fast , friendly staff
WILLIAM CThe tire straps would not stay fastened?
Jack MGreat service!
JOSEPHHAROLD JProfessional and friendly service. Truck was both mechanically well maintained and clean.
John CExcellent &helpful
HENRY MGreat fast customer service
Everett OChanged cleaning fee and did not notify me.
Fred JBest customer service I have ever had at a u-haul.
Everett OEasy drop off and friendly service!
ROBERT WWent after hours so didn’t see any personnel. But space was very open and available to drop off the truck. Parking was easy. App is pretty great. No issues.
AMANDA FVery helpful, great tips the move went smooth no issues
HENRY MAfter a 1300 mile trip, my first flustered request was for a bathroom, to which they directed me to no questions asked before they knew I was a customer. After, noticing my exhaustion, they made the process as incredibly smooth as possible and helped me get the best trailer I needed for a return trip. Hospitality is not universal, yet this gem shined like the Diamond it's named after!
Kyle UVery fast and efficient
Ronald BVery friendly with excellent service.
Stuart Tthe place was closed, but it left details on what we need to do
JUDY SExcellent communication and service. Diamond Self Storage is the best U-Haul franchise we've worked with in the state. It's a pleasure doing business with them.
Roman Sefficient and worth the moderate cost
Richard GVery clean and new truck gentlemen working in the office were very nice and helpful!
AMANDA PThey are always friendly and awesome to work with! Highly recommend them Lisa
Lisa DBeen using this location for yrs.people there are great.ill be using them again i. Sure.
John SDropped vehicle off… no refund for early return as was promised in Cincinnati U-Haul… don’t promise something and not deliver…
DONALD GYou all are great helpers!
Robin AWas not sure exactly where to drop off the truck considering nobody was there and there wasn’t a designated drop off stop stated anywhere!
PATRICK WThe employees were very helpful and knowledgeable. Excellent service!
Roger HI drive a few extra miles to use this location. Good people.
Daniel YThey charged me twice after 30 days after not communicating with staff.
DEVYN NThis was my drop off for rented car hauler from Ohio. Drop off was excellent and quick.
Donald GThis location is great!
Bianca WWe have dropped off at this location before, and those folks are always professional, and super nice as well.
Deborah FDrop off was very easy and quick. Receipt received in email soon after drop off
CHARLES AGreat service, very professional
William WTie down and rachet was stuck. Needs undone.
Kelly CFriendly, efficient, and extremely helpful. I wouldn’t hesitate to rent a truck here again. Keep up the good work!
Tim ANot much. The overall experience for me was excellent. Hope they keep doing what they are doing.
James DCustomer service was outstanding on both pickup and return.
Edward TGreat bunch of guys there. Great trailer, great price!
Renee CEasy check in and check out.
Wyatt JAuto transport front tire ratcheting instruction
Olen OWe were greeted immediately by the attendant and the return process was very smooth.
Deborah FVery friendly and helpful young man
randy e