Customer Reviews for Diaz Used Autos
(U-Haul Neighborhood Dealer)

99 reviews

2531 Georgetown Rd   Danville, IL 61832

(217) 443-1547

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(217) 443-1547

2531 Georgetown Rd
Danville, IL 61832

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

Very friendly and polite

Noah G. 
Rating:
3.0

Customer did not leave a comment.

KELLY L. 
Rating:
1.0

We had our rental from 9-1 and due to the lock being broken we could not get our rental until almost 10:00. The owner had to come adjust the lock to open it, this was extremely frustrating as we needed to have the uhaul at 9am.

Joseph C. 
Rating:
5.0

Very nice staff.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
3.0

I received the truck with no gas and had to get it before I could start my day. I was compensated for the gas I put in so everything turned out well. I just think it should have been fueled prior to pickup.

Gary G. 
Rating:
5.0

Zabrina is an asset to U-Haul and hooked up the trailer and was very understanding when I needed the trailer for a couple of more days and gave me no worries at all. Will definitely be back to rent a trailer from Diaz U-Haul.

david L. 
Rating:
4.0

Very friendly and accommodating staff, especially when picking up the truck (I had some difficulty) and dropping it off.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

randall S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

patricia G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL G. 
Rating:
1.0

24/7 rental self-service website did not work and could not pick up truck. no one answered phone despite having after-hours number posted.

LUKE A. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Kantrale C. 
Rating:
1.0

Shut them down, they are rip offs and scamm artists who call and threaten there customers and take money off there card days after returning the equipment then when questioned they get loud and threaten to come to your house... we had a agreement and they broke it then charge my card for over 190.00 for a overnight tow dolly rental. They was closed for memorial day and Tuesday for some reason I was told to return the dolly on Wednesday I would not be charged. Lies all lies they are pos bad people and do not deserve to be in business and represent uhaul

Marshall P. 
Rating:
3.0

make sure the location is open when the reservation is scheduled, my reservation was at 9 am and they didn't open until 9:30 am

Theodore L. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Zabrina C. 
Rating:
5.0

The u-haul rented was suppose to be a 20'. When we got there, it was only 15'. Because of that, we had to take another personal truck that was having break problems. So a 7 hr trip ended up taking 10 hrs. When we got to the storage unit, all the boxes on the "over the cab" shelf was all wet on the bottom.

kevin H. 
Rating:
3.0

I was suppose to receive a credit on my account last week. However, that has yet to be done. Your accounting department needs to improve their response time to things like this.

richard T. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Car dolly plate pin broken my van was riding sideways down the road and it could of caused an accident or even came off. Needs to be out of service I have pics

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Dawn J. 
Rating:
4.0

Customer did not leave a comment.

Lucas T. 
Rating:
5.0

Nothing- They were very efficient & helpful in answering any questions I might had.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
4.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

Jerald D. 
Rating:
3.0

Customer did not leave a comment.

Latondra G. 
Rating:
1.0

The process was supposed to take 20 mins total to get my U-Haul but since the first location didn't set it up right we wasted an hour of our original start time before we could even get started it was a huge inconvenience and we couldn't get it all done because the help we had didn't have enough time because the original time was messed up

Joseph C. 
Rating:
3.0

The left turn signal did not work the moment I got it to my home. I am unsure as to whether it was in that condition upon pickup, as the person who connected the trailer wires was the one who checked the signals. If they were working, then it was simply not well maintained as they quickly went out. If they were not working from the beginning, I was lied to. Either way, the left turn signal did not work and I drove 1,100 miles without it.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Arthur O. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Nothing

rosemary A. 
Rating:
5.0

Customer did not leave a comment.

mark F. 
Rating:
3.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

kevin G. 
Rating:
4.0

Customer did not leave a comment.

travis M. 
Rating:
1.0

Customer did not leave a comment.

katrina K. 
Rating:
5.0

Customer did not leave a comment.

MINDY N. 
Rating:
5.0

Customer did not leave a comment.

charlie J. 
Rating:
4.0

Eliminate the process of making customers use their smartphone you exclude many seniors through this process. Many of those seniors have money, really bad process

Cathy W. 
Rating:
3.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Have the company check trucks when dropped off. Not just think gas is full and cleaned.

Ronald O. 
Rating:
3.0

this was a used car lot with equipment on street. It was in a residential area and I just wasn't impressed with the location or staff.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Ernest J. 
Rating:
5.0

Very helpful and easy. Thank you for connecting the trailer.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

bill D. 
Rating:
5.0

I thought you did a great job. Good customer service truck was ran great was clean affordable was a blessing

brenda H. 
Rating:
5.0

Customer did not leave a comment.

ashley A. 
Rating:
4.0

Customer did not leave a comment.

Trent L. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Pick up and drop off locations not as requested However the slight incovience was well made up by good friendly service

chales W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Everything was fine. Andy did a great job taking care of us.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Lacey B. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
3.0

Customer did not leave a comment.

gregg W. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
3.0

Customer did not leave a comment.

Joe L. 
Rating:
3.0

I reserved the truck more than a month in advance in Champaign and had to drive all the way to Danville an 80 mile round trip out of my way because you didn't have the equipment where you said it would be. Ridiculous.

Carmelle G. 
Rating:
5.0

Customer did not leave a comment.

keith G. 
Rating:
5.0

Nothing. They were very helpful

Walter B. 
Rating:
1.0

I had rented the trailer to go buy a car the seller quit contacting me do I returned it by 8 pm and now you guys wouldn't return my money I don't recommend Uhaul yo anyone I will use another company in the future

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Deanna A. 
Rating:
5.0

Can't improve perfection.

dan C. 
Rating:
2.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

connie A. 
Rating:
3.0

It would have been helpful to have a checklist in advance to know what to expect at pickup time. We stopped in during business hours to get a quick run through since we had never used the self check in before. The clerk didn't know anything about it and the one person in the office that did know about it wasn't there. As far as the cleanliness of the van, it was obvious that the last person who rented it had muddy shoes. There was dried mud on the floor mats and in the cargo area. I swept out the cargo area before using and again before returning it.

Jackie H. 
Rating:
2.0

It's a small dingy outfit. But the rep was super nice. I would say “yes” to recommend but the place didn't have the supplies as a typical U-Haul like moving boxes etc.

April L. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

They location was good the driver door was broke had to get in the truck from the passenger side

LuElla K. 
Rating:
5.0

10 foot truck. 80% of driving was at 65-70 mph. 20% at 35-45 mph. Drove 1,037 miles. Used 79.3 gallons gas. Average MPG 13.07

BILL L. 
Rating:
5.0

Customer did not leave a comment.

Paige B. 
Rating:
5.0

nothing

sanford J. 
Rating:
5.0

Customer did not leave a comment.

Teresa N. 
Rating:
3.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Very friendly and informative. I left with a good vehicle and was told what to do and where to leave it when I was done.

james J. 
Rating:
5.0

Customer did not leave a comment.

JIM J. 
Rating:
5.0

Extremely friendly and courteous staff. Wonderful experience and I would highly recommend this location to everyone!

Michael K. 
Rating:
3.0

friendly, but somethings were not explained well, and roof of the cargo box leaked, damaging some collectables and pictures.

Mike E. 
Rating:
5.0

Very friendly & helpful staff! Would highly recommend!

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Sarah P. 
Rating:
3.0

The air conditioning was not working in the 26' truck. It was a miserable, hot, sweaty 10 hour drive in humid 90 degree conditions. The reason I would not recommend this location to a friend is because it's far from where we lived. This was not the location we had reserved the truck, but there was no truck available at the location we had a "reservation". This was a 2 hour round trip from where we originally reserved a truck, so we had to drive our car over to this location and then our car and the truck back to where we lived. We got a $100 discount for our troubles which was appreciated, but overall this was not a great way to start our move.

Timothy C. 
Rating:
4.0

I had no problems picking up or returning the vehicle, very nice people and prompt, I highly recommend them to anyone needing to move, thanks for making our move much easier.

scott H. 
Rating:
1.0

My reservation was for 8:30. They got there at 9:30. They told me they didnt open until 9:00, but called me the day before confirming my 8:30 pickup. I could not get a hold of anyone at any of the phone numbers on the shop. If you want to help someone in the future, send them somewhere else.

Larry E. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
2.0

Clean interior of cab.

Jim and Tim A. 
Rating:
5.0

Very clean and great people!!!

Kerri F. 
No reviews have been submitted for this location.

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