Customer Reviews for DiDonatos Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

My experience was great!

Rating:

4.0

Did not intersect with personnel

Rating:

4.0

Wish they had a better system for pickup when the computers are down. Choices were try to make a new reservation (which didn’t work) or keep calling customer service. Took me an extra hour which resulted in my return being pushed back because by the time I got to the storage facility the office was closed.

Rating:

4.0

Representative was very helpful

Rating:

5.0

This U-Haul company was very well put together. I was sent to them after the first U-Haul place I went to didn’t have not one key in each lockbox. The lady over the phone gave me the code to every last lockbox and there was not one key in any one of them. I was then sent to another U-Haul facility which was 2601 Snyder Ave and as soon as I got to the place, the lady gave me the code to the lockbox. I opened it up and the key was there. The truck started right up and I finally got a chance to start moving my stuff after two hours of sitting at the first U-Haul facility I booked the reservations for so one thing I can say about 2601 Snyder Ave is that they were very reliable and everything was in order. Highly recommend.

Rating:

3.0

The vehicle smelled of urine. Sanitize the vehicle before you rent it out.

Rating:

5.0

Didonato’s provides great service with a smile.

Rating:

3.0

The question of whether to personnel was helpful needs a n/a option. The place was closed, which was fine, but where to park was not clear.

Rating:

5.0

Dropped off at night. Didn’t see anyone. Location was easy to access and well lit. Drop bac very accessible.

Rating:

5.0

Was after hours so no one was there.

Rating:

1.0

I got injured due to having to the inconvenience of the truck not operating correctly and it cost me my whole entire move

Rating:

5.0

No issues with the truck, everything was great. Pick-up process using my phone was no problem. But later I was not able to return the truck online on my phone. I checked back in as best I could, but the "pictures" kept causing the process to "memory" crash and it would force a restart from the beginning. Cell phone signal was good. I was partially able to submit some pictures for fuel/mileage and answer their questions. I tried several times with the same results, so I locked the doors and turned in the key at 10 pm. Otherwise everything was great. Now I'm following up with Uhaul directly to make sure the return was Ok.

Rating:

4.0

I did after hours drop-off and was confused on where exactly to put the truck. Would recommend more clear signage/communication

Rating:

5.0

good service

Rating:

5.0

Very friendly attitude, take things seriously, understand customer needs, good, will come again in the future

Rating:

3.0

I had a question during pick up and had to call - both the representatives were excellent, so helpful and informed. However I sat on hold for 20 min before talking to someone, which when you’re sitting outside on a hot day not knowing how to get your vehicle with people waiting for you is too long. You need more representatives for questions.

Rating:

5.0

Get better moving blankets.

Rating:

4.0

I accidentally got charged an extra $365 dollars. I sent an email this weekend but have not heard back. My number is 717-222-1641 if someone here can help.

Rating:

2.0

Missing supplies I had booked, mismatch between license plate on the vehicle and what the online check in said it was supposed to be, and low cleanliness of the vehicle interior.

Rating:

1.0

the online service is bad and confusing pick as well as the drop off

Rating:

5.0

The guys there were friendly and professional

Rating:

5.0

clean the interior

Rating:

5.0

Good effort to make all well. Thank you

Rating:

3.0

I still have not received my deposit hold

Rating:

5.0

I absolutely loved the customer service experience at DiDonatos Auto repair. The people are so way going the experience was a breeze. Clean truck gas filled and ready to go! Thank you DiDonatos staff!

Rating:

3.0

The internet service to U-Haul was not adequate to do check out. Also I was not able to put it back in the same spot because another parked rental vehicle was obstructing my turning radius. My truck was clean and worked very well. Was very easy to drive and to load. Everything was fine.

Rating:

4.0

I originally had a reserved pick up at 8 E Oregon Ave. I get there and my truck was not staged. I had reserved a 15’ truck with a dolly. So I called uhaul and the best they could do was find me a staged 15’ truck at this new location, no dolly. All this running around delayed the start of my moving day and I ended up not having a dolly. It was very frustrating. And I even called the day before my reservation to make sure that everything would be ready the next day. It wasn’t. I definitely would not recommend 8 E Oregon Ave location. I’m just glad this new location had a truck ready so I could get started.

Rating:

3.0

Renting by mobile was the worst experience for me. It's time consuming and not easy to navigate. For someone that may not be familiar with the internet it's very difficult to use. Please find a different way to navigate through the rental contract by mobile.

Rating:

4.0

Auto transporter was available at this location however my contract could be changed and I had to go into south Philadelphia to pick up the auto transport which added miles on the truck and delayed the start of my trip by 2 hours. I was charged 12.00 for over mileage.

Rating:

1.0

Gas

Rating:

5.0

I have had mostly less than good experiences with Uhaul but this location was entirely different. Helpful, friendly customer service which I have never received at a typical uhaul location. In fact I had reserved at an official Uhaul location and I was late so they gave away my vehicle even though I prepaid and the lady was so indifferent and rude. I went online and found this location within another business and it was by far the best rental experience I have ever had with Uhaul. I will rent from DiDonato’s again.

Rating:

3.0

First of all, the guys were great here. Quick and friendly and had the trailer disconnected in minutes. It's a repair garage with lots of other things going on, so it's confusing about where to pull in but it was fine.

Rating:

3.0

This is just an autobody shop with Uhauls parked there. Not an actual Uhaul location so not really applicable.

Rating:

1.0

I want my $7 for no dolly in my u haul stop trying to rob me and answer my emails U haul

Rating:

5.0

Clean the inside do the U-Haul before renting it. The floor was filthy and there was trash inside in the truck from the last users.

Rating:

1.0

Auto transport trailer was damaged. After we loaded our car onto it one of the tires began to rub onto the metal fender causing it to burn. We were stranded on the side of the highway and this location had no idea how to help us. We contacted uhaul’s roadside assistance and had to wait hours before anyone was able to get to us. We ended up having roadside assistance take back the auto transport trailer to get a refund for our troubles. This caused us to have to postpone our moving date and to lose money on an air bnb we booked.

Rating:

1.0

Employees did not know what they were doing. Took extremely long time just to get the keys and on my way. Typically only takes a few mins. Normally never have an issue.

Rating:

3.0

Have person explain what is needed to complete drop off ie customer has to complete online. I was leased to believe location would complete check out and I could just leave.

Rating:

5.0

The trailer was practically new. No one else had any 6x12s when I needed it and this location had a bunch.

Rating:

1.0

I moved my reservation time an hour later, but it did not reflect the update in the app resulting in it taking almost an hour to sort out access to the vehicle. I then had to pay $35 for the “extra” time, when in reality has there been no issue, I wouldn’t have needed extra time.

Rating:

3.0

The gas was not where they said it was

Rating:

4.0

An earlier pickup time

Rating:

1.0

The truck was extremely dirty. The cabin was covered in sweet syrup. The loading compartment had gas spilled inside, smelled like gas and was slippery. The truck brakes were in poor condition. The person I rented from was rude and had me wait for 30 minutes for no reason.

Rating:

1.0

Reference id: 3601864 I was overcharged and my money has not been returned to my account yet.

Rating:

1.0

This was not the location that I ordered my truck! NO ONE contacted me to let me know that the location changed to this one. The truck was dirty and smelled like smoke. The truck was reservation guaranteed and I did not receive the $50. Also since the truck was at a different location and no one let me know, this pushed back my move by two hours.

Rating:

2.0

Tried to use the on line return program twice without success. System sucks! Finally spoke with a live representative who was exceptionally helpful. My hat off to her.

Rating:

1.0

When I picked up the truck it had not been swept and none of the equipment (hands trucks and furniture dollies) or blankets (3 dozen) we rented were included.

Rating:

1.0

The truck was new...the auto transport not well maintained.....blew a tire on the road. Did NOT give us a drop off location for the auto transport, just the truck......WHO DOES THAT???

Rating:

3.0

This UHaul location is in a sketchy part of the city. According to two of my relatives who live there. Our dropoff was after hours, so we were apprehensive, but the dropoff was without incident. But, I tried the on line after hours drop off link and answered a few questions, but when it came to taking a picture the app did not do as it should have. It just didn't take the picture of the equipment. So I just used my phone camera and took a picture OK. I have it to show you if it is needed. That's it. I'd never used a tow dolly before but it worked just as advertised. Thank you, UHaul.

Rating:

2.0

Didn’t get the dollies or pads ordered I didn’t receive the bill or get charged for four months

Rating:

5.0

These guys were OUTSTANDING! I cannot recommend these guys any higher. I was very happy with these guys.

Rating:

1.0

Terrible no one there its a corner store with Arabs running the store unfriendly .

Rating:

1.0

Poor customer service and they overcharged me

Rating:

4.0

The only issue was I didn’t get the dolly that I paid for and the check in process was a lot to do on your cell phone. The truck ran great and fit all the stuff I needed too.

Rating:

5.0

The guys are great here! No problems with rentals, quick and easy and ho@

Rating:

5.0

DiDonato’s was great, easy to work with and very helpful, good guys

Rating:

2.0

Most of the trucks are out of service. The auto transport I rented should have been out of service! Frame was bent, so made transporting vehicle extremely difficult!

Rating:

5.0

Great place to rent u haul from