Customer did not leave a comment.
YOLANDA L
Customer Reviews for Diesel Truck Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This U-Haul location exceeded expectations. Very personable and professional. Extremely helpful when I had questions. I will certainly use this location again. Marty Erskine
MARTY EVery friendly staff and quick to get me on my way. Would absolutely recommend them!
ELIAS TEasier pick up and drop off
Austin AFirst, I'm still waiting for my overage refund from the rental. Second, the experience was horrible. Thirdly, I didn't get a code to get the truck open, then the lock was hard to open.
Mary SExcellent customer service
STACIE GNever go to Webb rd williamston sc
JOSHUA BStaff was helpful and friendly.
WILLIAM BU-haul may be one of the few bargains left in service industries. Both locations were friendly, efficient and curteous, and the equipment was trouble free and clean.
HARVEY KGreat location . Very friendly and helpful. The service person even helped me load and unload the tow dolly.
RANDALL WNothing to do with the site but U-Haul rental experience in general: I knew this going in, but the advertised price for the rental is misleading. $39.99 gets you nowhere for a 20’ truck, you can’t even crank the truck for that dollar amount so why mislead your customers? I think it’s a dated tactic, and customers would appreciate an accurate estimation of total cost rather than a “starting at” that you can’t even get the keys to the truck…
David GThe trailer was difficult for their staff to hook up. When I returned it it was difficult to unhook and the facility was unwilling to assist me in getting it unhooked. It wasn’t part of “their agreement with U-Haul” so I ended up pulling a muscle in my back fighting with their equipment.
KYLE CRented from this company before They are very good to do business with highly recommend go to them if at all possible
TERRY JStop lying to customers especially when we go through so much crap because of your faulty equipment and take action when your vendors lie to people.
KYLE HVery friendly and helpful!!
ABRI RNothing really to rate. I was told by a person in the office to pull it over with the others, and unhook it. My receipt would be emailed. Human contact for 5 seconds total.
CHARLES SOffice personnel was great would recommend this location to everyone very friendly and knowledgeable Thank you
TERRY Jwaited an hour for my truck rental
Erica CCandice was very nice and helpful. Location is prettty run down
WILLIAM CFriendly and efficient service.
DELVA CThe staff took great care of. I had to run and get a 2” ball for the hitch. They waited until I returned to make sure I could get the trailer, even though it was after closing time. Thank you!
ANDRE WThere was no where to drop off my rental. The location was closed so I couldn’t ask anyone. I tried to keep it out of the way of other rental vans but it was difficult. I did not at all like that I had to download the U-Haul app to return my rental or face an additional $20 charge. It made the rental experience that much worse at the end of a very long 2 day move.
JOHN MEverything was great.
SARA HNice clean, I needed a small truck and they had exactly what I needed. If I need a uhaul I will be using them again
Clarissa FWider ramp would help. Back up camera because you literally can't see anything.
Nicholas CI made a digital drop off and it was very straight forward and easy to complete without any help.
Abigail BNicest people I've ever met.
ANTHONY BFirst location I went to pick up and truck and it was blocked in by another truck. No answers for help except UHaul customer service. I was sent to another location.(Diesel Truck Repair). Got key for truck I was assigned out of locked truck and the key didn’t fit. It matched the serial number for another truck on the lot that I wasn’t assigned. Called customer service again to deal with this to be put on hold again. After a long wait I went ahead and took the truck that I was given the key to instead of the truck I was assigned to pick up. This cost me extra to pay the movers I had hired to help load the truck to stand and wait on me to be able to pick up a truck. I wouldn’t recommend U-Haul to anyone.
Holbrooks RActually fulfill my order
Warren BYour website in the most impossible thing ever y’all need to make it more user friendly
Buhl WBest experience with UHaul ever! Everyone was so helpful. The lady who handled the rental was kind and not pushy.
Judy MThank you
Patrick MNot have self pick ups in locations with no cell phone service. Worst experience ever I will never rent from Uhaul again. Reason being I rented at one location and you all changed the pick up location which was way out of my way. Very bad experience at a discussing trucking business
Virna MNothing, everything went very smoothly. The young man was very nice and helpful.
Wilma EThe only issue I encountered was with the app. It would not find my location on my android phone and did not have any links or information on how to conract technical support so I had to go through the Google website to check into my rental and complete the steps to get the keycode.
Steven BDifficulty using app and website with Android phone. Scan of drivers license would not go through. Had to complete using iPhone. Customer support was slow to respond.
Thomas KThe air-conditioning didn't work very well. And the app wasn't working for our return.
Mary Su-haul's website wasn't accepting cards so I had to pay with cash. If I hadn't happened to have cash on me, I wouldn't have been able to pay. This also meant I couldn't get my deposit back when I returned the trailer after hours (I chose the check option which can take up to two weeks). NOT a problem with the location, but with U-haul's system
Nathan AEverything was excellent! Great customer service!
JACOB LGreat staff
Larry HEasy after-hours drop-off
Nancy SGreat customer service, quick and easy process!
Brandon MHad a check engine light but cleared quickly. I reserved 36 blankets and did not find out they only had 6 till I picked up truck. That was frustrating, my wife had to drive around searching for blankets.
Michael WThey were very helpful and pleasant to work with.
NEIL KN/A
MARSHALL Seasy process. Truck was upfront ready to go. Thank you!!
Cheryl QMy husband was charged upon arrival for the uhaul & then charged again today. We were only supposed to been charged 40.10 for gas, but was charged for the whole thing again. She has to have mgmt to call us back. She wasn't mean or nasty with us, but my husband is pissed because now his acct is overdraft. People work so hard for their money. Do better.
Kimberly MMcGee must be a drop site there is nobody around,there was 3 trucks there and a key Dropbox!!😡
Greg HYou’re online process is not user-friendly.
Al dWe appreciate Peyton (sp?) coming through for us! She has great customer service skills. She also made sure the trailer was hitched properly and lights worked. We would rent from this location without hesitation.
Darwin MSo easy and fast to drop our truck off here.
Robert BGreat service and very friendly staff!
Carlos CLady who handled everything was friendly and helpful
Hubert W