They tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.JENNIFER J.
Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly B.
Excellent customer service and overall advice on the experience of renting a trailer.michael W.
I was a little late getting the truck and owner was calling me leaving messages that felt very harassing.SCOTT W.
Customer did not leave a comment.TODD N.
Told service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!Kathy B.
First time with the check-in app. Worked great.EDWARD C.
Customer did not leave a comment.KIERA G.
Customer did not leave a comment.ROBERT D.
Paul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.Angelina D.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.dorman D.
Customer did not leave a comment.RUE S.
Make sure the tires don't have a nail prior to pickup...Travis H.
Customer did not leave a comment.Gary P.
Great customer serviceAndrea S.
Customer did not leave a comment.Yancey L.
Customer did not leave a comment.Elliott C.
Customer did not leave a comment.Olivia G.
I felt like the owner wanted to make more money off me. My online contract said I was given 200 hundred miles and they said that I had driven less than that but that I still owed them $42.00 more. He wasn't willing to look up contract online.Vince F.
Customer did not leave a comment.Christopher J.
Tow dolly was rusty, bent and malfunctioning. Service person was not wearing any type of facial mask during service. Equipment malfunctioned. Nice service person but grossly incompetent. Because the equipment was in poor condition and installed incorrectly I had to stop in Grande Junction at another Uhaul location and the service there was top notch and those employees reflect the type of customer service I expect from Uhaul.Jodi B.
Very helpful and efficient.Pryce T.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Mervin S.
Customer did not leave a comment.dana G.
I was disappointed that my original reservation was transferred to this location 20 miles from my home without any notice until the last minute. Truly excellent customer service would dictate that the vehicle would have been transferred to the location I originally reserved at. Otherwise I had a good experience without any problems.Kris I.
Customer did not leave a comment.Tara B.
Customer did not leave a comment.Dante G.
Manager and employees do not honor what was initially said in regards to drop off times and cleanliness of trucks. Run around with employees saying one thing and misleading customers that there wouldn't be extra charges for dropping of a little late or for bringing the truck back in same condition it was taken. Employee refused to acknowledge stating such things, manager would not honor either. Charged double for two days of rental when we dropped off less than 20 minutes late after employee said it would be ok. Charged extra cleaning fees after employee was told the inside was not clean but the outside was, we were advised to just bring it back how you take it. Manager was rude and offered no assistance or customer service simply putting everything off on Uhaul policy and their hands are tied and nothing they can do about it then just walking away into the their back shop. Was hung up on twice when calling in about pick up and drop off reservations. Poor poor customer service all together. Manager refused to give name or Uhaul customer service information to file a complaint.Kathrine S.
Customer did not leave a comment.David R.
Customer did not leave a comment.David P.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Travis H.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.James A.
Have key available ! My stuff now put to curb SATURDAY!! Hope to reschedule today 11/12/19, 11AM pick up. It's been long weekend in Monte Vista. Way too long process on cell, ALL information should have been done when I originally scheduled...Will be calling business this AM when they open.. Patricia C.
Fast, friendly, and efficient!CHRIS M.
Lower pricesMargaret S.
Paul is awesome! In and out quickly and very professional.Loretta C.
Customer did not leave a comment.Kenneth S.
Nothing-service was excellent!!John M.
Easier after hours drop-off for those of us who use mobile phones infrequently. Otherwise excellent service!Robert G.
Customer did not leave a comment.shalee S.
Awesome service by the owner Paul !!!!Joseph B.
Customer did not leave a comment.Matt L.
Customer did not leave a comment.Charleen S.
Customer did not leave a comment.Bernadette D.
Paul has a great establishment.Barry N.
Discount Auto Parts was great !!! Awesome customer service !!! The owner helped me out. He was professional, courteous and funny. Highly recommend!!!Vince B.
Dropped off trailer on Sunday when they were closed so I don't know too much about this location. However, they were accommodating and let me drop it off after hours.Matt L.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.FREDERICK E.
I simply want to commend the dealer Paul Salazar on his A-1 customer service. Paul has always given me his utmost to make sure that all my needs were met with a smile on his face! Great job Paul !!Noah E.
Customer did not leave a comment.John D.
Very helpful and accommodating to the situation.Matthew P.
The person at the counter is excellent . He has the best customer service . I saw rhat he took super care of the customers before me . He went above and beyond for all of his customers. I was very impressed. If I owned a busy buisness i would have tried to hire him .mark F.
Customer did not leave a comment.mark F.
Great experience.MARK W.
Customer did not leave a comment.Jarrod S.
Customer did not leave a comment.Cary P.
Customer did not leave a comment.Debbie D.
An agent who is interested in customer service and satisfaction instead of so concerned about his own comfort zone and time.GERHARD D.
I made an online guaranteed reservation for a trailer for 7am. No one showed up. I did not receive reservation confirmation the day before, as promised on the website. I also used the express online check-in. I called the contact number when no one showed up, and got no answer. When I finally was contacted by someone (45 minutes later), they didn't use the online express check-in info at all, and processed my rental from scratch. So don't bother to make an online reservation, or use the express check-in option. Neither one is honored at this location. Their customer service leaves a lot to be desired.LARRY G.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.PATRICIA W.
Customer did not leave a comment.Sid H.
Awesome service. I spoke with the owner and advised him of the dirty truck and the circumstances behind it. Owner was very professional and very understanding. AWESOME SERVICE !!!!!Joseph B.
Paul was excellent to work with. He was very helpful in reserving the U-Haul from Colorado. Nothing could be done to improve the customer service.Gary A.
Customer did not leave a comment.Johanna V.
Customer did not leave a comment.Bruce G.
It is unacceptable that the hold remains on my account after the final bill was paid. U-Haul corporate was not helpful. It is held for 3 to 5 days. More if a weekend is involved.CAROL B.
Quick in and out !MIKE S.
Really nice. Great people to work with.Larry F.
Customer did not leave a comment.Leeann H.
Customer did not leave a comment.Candice J.
Customer did not leave a comment.Mary G.
When I reserved a 26' truck three weeks in advance I would ecpect to have one wsiting for me. And it wasn't. I was given a 20' truck and trailer at additional cost. Even then I had to leave some belongings behind because they wouldn't fit. My last move uhaul was very responsive to my needs. This move seems as though you just didnt care.RODGER W.
Customer did not leave a comment.Vester S.
Customer did not leave a comment.Earl G.
They were very helpful and politeDoug D.
Customer did not leave a comment.Phalesha S.
Customer did not leave a comment.Gary G.
Nice experience. Helpful and apologetic for the misinformation given at rental.Patrick K.
Customer did not leave a comment.Reggie R.
keep these guy'sJim H.
Very friendly and helpfulBrandie M.
THE ONE PROBLEM I HAD WITH THE VEHICLE WAS THAT THE FRONT LOOKED AS IF SOMEONE SPILLED A DRINK ALL OVER THE FLOOR. EITHER THAT THAT THE VEHICLE WORKED PERFECTLYRobert Y.
Better customer service the trailer wasn't even used and they still charged me the trailer was wobbling on the highway so we didn't want to trust the trailer with a car on it seeing as though it would endanger our self and others we wanted to just park it at another location in Pueblo but no we had to turn all the way back around and risk hurting someone just to bring the trailer back so they can look it over and they still charged me for going halfway to Pueblo and back that will never use their Uhaul Services againMike M.
Customer did not leave a comment.Earl R.
Paul, the owner was very helpful.What could have turned into a bad experience for me turned out well because of his help. Nothing but the best.cecil A.
Customer did not leave a comment.Frank C.
Location was fine, perfect. Only problem was how SLOW the application was! It took forever, a terrible user experience.Gary C.
Customer did not leave a comment.Rich C.
Nothing for me, was very well run place!!micheal K.
Customer did not leave a comment.Regan B.
Customer did not leave a comment.Terry R.
No issues with the drop off location, only that my reservation had 1 town for the drop off. The pick up location had the same drop off location, and several hours after I picked it up, I got a call and text message letting me know my drop off location had changed without giving me any options. Forcing me to drive to the next town down the road. Thankfully I opted to add additional mileage to the contract myself.RANDALL O.
Staff either didn't read notes left in system or didn't have access and charged me for three extra days. Finally fixed itDON H.