Trailer Rental & Towing in Monte Vista, CO at Discount Auto Parts & Glass

Was instructed to back up trailer and unhook the trailer. They did not help me back up and unhook the trailer knowing that I had a cast on right hand

This location was very efficient, courtesy, and helpful. They hooked up the trailer, and had the paperwork done in no time.

In my adult years alone, I have moved more times than you can count on both hands. Many times, Uhaul is the only local option. I have been East, West, MidWest, and South. I have noticed a consistent customer front offered by the MEN in your company - Male Supremacy. I realize that this is due to the nature of your business, by default your product is marketed in male dominated industries. First, I would suggest that you NOT TAKE THE EASY OUT and by default market your product in ANOTHER CORPORATE AMERICA dominated industry. Since you have the luxury of sitting on so many profits - the honorable thing to do would be to INVEST THE TIME TO FIND THE SHOPS THAT STAND FOR BASIC CONSTITUTIONAL EQUALITY OF MALE FEMALE. At the risk of sounding overly dramatic, by making this adjustment in YOUR BUSINESS, you will not only take a HUGE STAND FOR MALE FEMALE EQUALITY, you will also restore VALUE to HUMANITY. Courts are going to start trying certain children as adults, in part because of MALE SUPREMACY. Because, Male supremacy eliminates the innocence of children. If you would like to speak, my number is 719-588-5636. I have to return my Uhaul key, because, at 1 a.m. when I returned the truck, there was no key drop box. This is basic information that should be provided to customers when they rent. Hours of facility, drop box or not.... There is a place for supremacy, and it is in being REALLY GOOD at what you do. With kindest regards, Sharon A. Durthaler

If I could give negative stars, I would. It took this location nearly 6 hours to check our equipment in and get us our receipt. When I called them, I got put on hold for several minutes. Then someone picked back up to tell me that he can't make other people come to the phone. After a few more minutes on hold, someone picked up and blatantly hung up on me. It took two calls to Uhaul corporate, that call, and an email to the area manager to get them to check it in, which should have been done while we were still there. The coup de gras is that the area manager lied to me and said that they were having system problems. Yeah right. That's why nobody else I talked to mentioned it. The corporate office wasn't having any trouble looking at that location's information, and somehow miraculously at the very end of the day they were able to check the equipment in. This area manager needs to recognize that customers are not all stupid and some of us can recognize a crock when we hear it. I guess it's lucky for these guys that Uhaul is the only game in town, so we have no choice other than to put up with their bad attitudes and BS replies. VERY BAD SHOW, Uhaul.

could not have been more helpful.

Paul was the won getting the uhauls ready for us. It was almost time for the business to close, he was in a hurry it took a long time for us too pick up the uhauls he didn't even now what he had for trucks in his lot. Also he charged me for the $42 of insurance which I didn't want for both trucks the business closed before I could go back and fix the mistake he made they are supposed too ask you if you want the insurance which he didn't I have rented uhauls a lot in the past I will be going through somebody else for renting moving trucks he was unorganized I did not select the insurance when I made the reservation for the 2 trucks.

Paul was the won getting the uhauls ready for us. It was almost time for the business to close, he was in a hurry it took a long time for us too pick up the uhauls he didn't even now what he had for trucks in his lot. Also he charged me for the $42 of insurance which I didn't want for both trucks the business closed before I could go back and fix the mistake he made they are supposed too ask you if you want the insurance which he didn't I have rented uhauls a lot in the past I will be going through somebody else for renting moving trucks he was unorganized I did not select the insurance when I made the reservation for the 2 trucks.

The guy at the front desk claiming he's the manager and the owner told me I told him $40 he charged me 50 and when I called him he said it was 44 but yet he still charge me 50 I would never ever refer him to anybody Uhaul!!!

very pleased with overall experience

The establishment was very well prepared and had us underway in very little time - Thank you!

The truck we rented had a 3/4" hole and crack in the roof of the van. We discovered it after loading most of our items. My husband was able to repair it to prevent leakage.