Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)

284 reviews

120 S Broadway   Monte Vista, CO 81144

(719) 852-5226

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 852-5226

120 S Broadway
Monte Vista, CO 81144

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The customer service representative was rude throughout the transaction, however the guy that attached the car tow was nice, friendly and did a great job.

Sandra S. 
Rating:
5.0

Super helpful

Juan A. 
Rating:
5.0

Customer did not leave a comment.

jon C. 
Rating:
5.0

Customer did not leave a comment.

Desirae P. 
Rating:
5.0

Nice to deal with a competent Uhaul dealer!

Leila H. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Very professional. Good customer service

JOANN T. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

adam L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
5.0

After I left my $230 sunglasses in the cab of the 15 ft truck I rented. I received a call with in 20 minutes after the return inspection. So I really appreciate staff at Discount Auto Glass.

Jeffrey Y. 
Rating:
1.0

Customer service rep was rude, and didn't unlock business door until an hour late.

Billy J. 
Rating:
3.0

The tires on the tow dolly weren't good at all. We drove 500 miles and we are lucky my husband caught them before it popped.

Benjamin B. 
Rating:
5.0

They were prompt, efficient, professional and personable. Great experience overall.

Kathleen L. 
Rating:
3.0

Don't change pick up and drop odd locations constantly.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
3.0

Lower rates! Overly prices

Thomas S. 
Rating:
1.0

Worst experience ever. The 10' truck is only about 6 ft tall. I could barely fit a king mattress in it. The gas tanks get siphoned at this location and the customers wind up paying for it, according to the manager. They over charge for everything and you don't get your difference back for 3-5 business days. Uhaul in Monte Vista is terrible.

Ashley M. 
Rating:
3.0

I was upset that nobody knew how to get my deposit back . I still haven't received it and I did everything as planned.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Amie M. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

MARY ANN J. 
Rating:
5.0

Quick. Efficient rental.

JOHN S. 
Rating:
5.0

It was a good experience. Overall I was very happy with the service and the experience. Thank you DAP is great!!

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

TARAH G. 
Rating:
3.0

Great experience

Johnathan G. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

Dropped off after hours.

David H. 
Rating:
5.0

Very helpful staff. I recommend Discount Auto Parts & Glass.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Although the customer service was excellent in person and by phone. The equipment was not in good work shape. We had to call for maintenance in the middle of our trip and the ride to and from was loud, rough and dangerous. All are aware and hopefully the truck will be pulled off the road to be fixed.

CHARLENE W. 
Rating:
3.0

Customer did not leave a comment.

Elaine G. 
Rating:
5.0

Clean the equipment and make sure all of the lights work.

ALAN B. 
Rating:
2.0

They tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Excellent customer service and overall advice on the experience of renting a trailer.

michael W. 
Rating:
3.0

I was a little late getting the truck and owner was calling me leaving messages that felt very harassing.

SCOTT W. 
Rating:
2.0

Customer did not leave a comment.

TODD N. 
Rating:
4.0

Told service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!

Kathy B. 
Rating:
4.0

First time with the check-in app. Worked great.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

KIERA G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Paul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.

Angelina D. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

dorman D. 
Rating:
5.0

Customer did not leave a comment.

RUE S. 
Rating:
3.0

Make sure the tires don't have a nail prior to pickup...

Travis H. 
Rating:
3.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Great customer service

Andrea S. 
Rating:
2.0

Customer did not leave a comment.

Yancey L. 
Rating:
4.0

Customer did not leave a comment.

Elliott C. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
1.0

I felt like the owner wanted to make more money off me. My online contract said I was given 200 hundred miles and they said that I had driven less than that but that I still owed them $42.00 more. He wasn't willing to look up contract online.

Vince F. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
1.0

Tow dolly was rusty, bent and malfunctioning. Service person was not wearing any type of facial mask during service. Equipment malfunctioned. Nice service person but grossly incompetent. Because the equipment was in poor condition and installed incorrectly I had to stop in Grande Junction at another Uhaul location and the service there was top notch and those employees reflect the type of customer service I expect from Uhaul.

Jodi B. 
Rating:
5.0

Very helpful and efficient.

Pryce T. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Mervin S. 
Rating:
3.0

Customer did not leave a comment.

dana G. 
Rating:
4.0

I was disappointed that my original reservation was transferred to this location 20 miles from my home without any notice until the last minute. Truly excellent customer service would dictate that the vehicle would have been transferred to the location I originally reserved at. Otherwise I had a good experience without any problems.

Kris I. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Dante G. 
Rating:
1.0

Manager and employees do not honor what was initially said in regards to drop off times and cleanliness of trucks. Run around with employees saying one thing and misleading customers that there wouldn't be extra charges for dropping of a little late or for bringing the truck back in same condition it was taken. Employee refused to acknowledge stating such things, manager would not honor either. Charged double for two days of rental when we dropped off less than 20 minutes late after employee said it would be ok. Charged extra cleaning fees after employee was told the inside was not clean but the outside was, we were advised to just bring it back how you take it. Manager was rude and offered no assistance or customer service simply putting everything off on Uhaul policy and their hands are tied and nothing they can do about it then just walking away into the their back shop. Was hung up on twice when calling in about pick up and drop off reservations. Poor poor customer service all together. Manager refused to give name or Uhaul customer service information to file a complaint.

Kathrine S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Have key available ! My stuff now put to curb SATURDAY!! Hope to reschedule today 11/12/19, 11AM pick up. It's been long weekend in Monte Vista. Way too long process on cell, ALL information should have been done when I originally scheduled...Will be calling business this AM when they open.

. Patricia C. 
Rating:
5.0

Fast, friendly, and efficient!

CHRIS M. 
Rating:
5.0

Lower prices

Margaret S. 
Rating:
5.0

Paul is awesome! In and out quickly and very professional.

Loretta C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Nothing-service was excellent!!

John M. 
Rating:
5.0

Easier after hours drop-off for those of us who use mobile phones infrequently. Otherwise excellent service!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

shalee S. 
Rating:
5.0

Awesome service by the owner Paul !!!!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
4.0

Customer did not leave a comment.

Charleen S. 
Rating:
5.0

Customer did not leave a comment.

Bernadette D. 
Rating:
5.0

Paul has a great establishment.

Barry N. 
Rating:
5.0

Discount Auto Parts was great !!! Awesome customer service !!! The owner helped me out. He was professional, courteous and funny. Highly recommend!!!

Vince B. 
Rating:
4.0

Dropped off trailer on Sunday when they were closed so I don't know too much about this location. However, they were accommodating and let me drop it off after hours.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Customer did not leave a comment.

FREDERICK E. 
Rating:
5.0

I simply want to commend the dealer Paul Salazar on his A-1 customer service. Paul has always given me his utmost to make sure that all my needs were met with a smile on his face! Great job Paul !!

Noah E. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Very helpful and accommodating to the situation.

Matthew P. 
Rating:
5.0

The person at the counter is excellent . He has the best customer service . I saw rhat he took super care of the customers before me . He went above and beyond for all of his customers. I was very impressed. If I owned a busy buisness i would have tried to hire him .

mark F. 
Rating:
5.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Great experience.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Jarrod S. 
No reviews have been submitted for this location.

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