Truck needed front end alignment. Toe in was off. Made it more difficult to drive.
JOHN W
Customer Reviews for Discount Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent, prompt staff, couldn't have ask for better service
JOSEPH JEverything was perfect. Great location excellent customer service.
SHAUNTE HOn 3/5/25 I placed an order ( 25972730) for a 15” uhaul from Discount Automotive & Tire ROANOKE RAPIDS, NC 27870 (252) 535-2313. This was my 3rd time booking a uhaul in Roanoke Rapids NC. Within the month. While outside I started the online check in. I have used mobile pick up before (also used it for the last pick up) however I was prompted to put in a reference and left waiting outside for approval while there was a storm starting in the area delaying the process. After about 5 minutes of waiting outside, I received a phone call from +1 (833) 399-0504 stating they were a uhaul representative stating that they were waiting for my reference ( My mother Stephanie Smith) to pick up the phone however they did not. I advised the representative on the phone again that I have never had this happen and this was my 3rd time renting a truck within a 2 week period and this was a first. The agent stated they had to “verify who I am” because I have an “out of state license.” I have used my same drivers license each time considering I physically live in Georgia and was in town helping my mother and grandmother move. Once I advise the agent that I was not happy of this and l can just cancel the order and I use another company I was magically “approved” mind you without speaking to the reference because my mother never got the call in which she was waiting. When I went into the actual store to retrieve the key (mind you it was already almost 11am in which my reservation was at 10:30am. I entered in which I saw a woman standing on the another side and did not acknowledged me. I’m assuming she was the agent who called and told me I had to have a reference. I stood there and finally someone came to assist. I advised I was supposed to have the keys for the uhaul at the ready and explained what happened. They saw that I was upset yet still calm and professional and tried to make excuses stating they had to scan my ID, or other things etc. I advised that they didn’t have to do any of that because I had already did it and this defeats the purpose of a mobile pick up. I there was a gentleman there trying to make things right but he also saw I had done everything needed in which he finally was able to give the keys. I was unable to upload photos due to the agent approving and issuing the contract without me doing so however I still took video/photos of the truck before with the time stamp. I am very dissatisfied with the experience at this location and i have to question whether I will us this service or another company going forward.
george sNo real interaction with staff except to hand over key - the truck was processed several hours later and no problems arose (gas level st 1/2 and no damage or excess miles assessed. No surprises which was nice!
STEPHEN FMake the lockbox a little less difficult to open without decreasing security.
Winston JEverything was great with the truck and Discount Tire (Rental Center)!
SHERRY CVery professional and accommodating!!
LiaRose MThis location was nice, but I had set up the rental for a return in Littleton, NC not Roanoke Rapids, NC. Disappointed that I was directed to this alternate location after unit was already picked up. This added an hour of extra driving that would not have been necessary if I had been allowed to drop at the Littleton U-Haul location that was requested at time of rental.
David UFriendly and helpful folks at this place.
LARRY BThey were very polite and respectful and a good sense of humo they were great
ALFREDA KGreat and helpful people. Highly recommend
GEORGE BYour penilized for bringing it back with less fuel than when you picked it up but don’t get credit if you bring it back with more.
Harry CPeople were very friendly and professional. Would recommend them to anyone.
Michael Pdid well, even a different dropoff point and time was easy
KEITH YVery friendly folks at Discount Tire. Process was quick and easy. Thanks Jerry Hale
Jerry HAttach a broom to the cargo area so it’s readily available to clean the truck out after use.
Harry CKeep doing what you are doing.
JERRELL GGood morning. I have posed the question below through the customer service system, as well as to the rental locations that i have used over the last 2 years. Unfortunately, NO ONE has been able to provide an answer/explaination. How are the taxes calculated? We have rented a truck five times since May 2022. Every time the taxes are approx. $15-$20 higher than our counties tax rate. Please explain.Thank you!
SPINOSA CA+
TERRENCE HEverything went extremely well and smooth.
Keyonna DWhen I dropped off the trailer this morning, I went inside to get help, I was told someone would be out to help after he helped customer. I waited in the parking lot drop location for 23 minutes and no one came, I went inside to tell them. The assistant came out and said he forgot about me. Haha. Not great customer service, I was late to meeting due the service.
Suzanne HJust keep up the good work that you are already doing. Thanks for your services.
christia pMake sure the sliding ramp works correctly with ease
Christine BVery nice people
Lisa HLocation was not working on app. Sales associate gave quick solution drop off and receive turn-in credit with no problem
Thomas TTruck had 184,000 miles on it. Was in need of replacement.
Cliff HI don’t like how I got the truck with barely any gas in it. I just don’t think that’s right.
Jacqueline MI've been there so many times, they laugh when they see me! LOL... It's great and they are a great crew! Highly recommended! A+++
Joseph PI have rented from them 3 times and they are always professional, courteous, fast and friendly.
Joseph PFast, Friendly and courteous!
Joseph PNone
Joseph CEverything was perfect!
Crystal MThey was very good at they Job
Jashaun WDiscount Automotive & Tire staff was the best! AtAtAtAtAtAtAtAtAt!!
john pGoing through the rental process online is aggravating and time consuming. It needs to be completely revamped. It took over 45 minutes to rent the unit and 45 minutes to return it.
Wayne BAllow Discount Automotive and Tire to perform a maintenance check on all turned in equipment before it goes out the door again. I understand that u-haul does a weekly inspection but a faulty vehicle/trailer might come in one day and go out the next without ever getting checked which could mean a breakdown for the next renter. BTW, all the guys there were extremely helpful and nice even recommending a good place for lunch when I inquired. Great team!
Richard PNothing to do with where I picked up nor drop off the truck. I had 120 miles for 105 mile trip. My load & Unload was right on my route. So I didn't have get the truck then drive 10 miles to get my load then get back on my route to my destination. I was charged for 32 miles over. All these fees after u make the reservation. Online my truck was $145 when get there to pick up its $163 some other fee. Half way my trip I was already over on my miles. The odometer roll just like gas meter. Every 300 feet the gas meter drops
Reponzail PPaid for an enclosed covered uhaul truck and it leaked. Mattress and box springs were wet as well as some antique furniture
Jackie WVery friendly people
Tremelle WProcess was easy. The business we closed by the time we arrived. We positioned the tow dolly at the alternate site w all other UHaul brands and equipment. It was purely an assumption to drop off in that area. Post “DROP OFF” sign for location ( it could have been posted I may have missed it!!!) I left voicemail to ensure the equipment was accounted for and took photos for my records. All in all easygoing experience. Thanks
TIFFANY BA++++ all the way!
Chris GGreat people.. quick service!!
Mark BVery easy drop!! Friendly fast service!! Smooth!!
Mark BNothing
TIMOTHY EAgain, these guys were very professional and friendly. They went out of there way to make my drop off quick and easy.
Reginald MAWESOME LOCATION TO DEAL WITH! Went above and beyond for me and my family! Cheers!
TRACY SGREAT AND FRIENDLY STAFF!!! HIGHLY RECOMMEND!!!
TRACY SEverything at this location was great!
James D