Customer Reviews for Discount Autos Inc
(U-Haul Neighborhood Dealer)

1,435 reviews

124 Elm St   Cibolo, TX 78108

(210) 658-5931

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 658-5931

124 Elm St
Cibolo, TX 78108

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandi P. 
Rating:
5.0

Great place to rent equipment. Pleasant, Courteous and Quick to get you in and out.

Charles F. 
Rating:
3.0

Customer did not leave a comment.

Dale V. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

The website needs to be sure trucks are at the locations they send you to before the reservation. Driving around and in creasing mileage charges isn't ethical.

cody S. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

A friendly staff made us feel welcome and serviced us quickly and conveniently. Couldn't be more pleased.

Michael C. 
Rating:
5.0

friendly and professional staff

Novell W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great customer service!

Dennis R. 
Rating:
1.0

Attendant told me I was at the wrong location even though the office was marked Uhaul. It was a car lot. Walked across the street to a lot where equipment was kept and location over charged me for dropping off because I changed my final destination. $231 to drop off trailer there. Horrible experience, I hope someone reads this.

santos C. 
Rating:
5.0

The employees at the drop off location were extremely helpful & very pleasant. Drop off was very easy and painless. Definitely recommend!

Catherine V. 
Rating:
4.0

We hooked the trailer up ourselves. It was very heavy. It would have been nice if they had them propped up to the height of the bumper.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Great customer service!! Don't go anywhere else.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Excellent service. The lady that waited on me was extremely nice polite and helpful. She made the entire transaction a true breeze. Give that lady a raise.

Matthew B. 
Rating:
4.0

Great service overall

DaisyMae C. 
Rating:
5.0

Great all around customer service...

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Lance K. 
Rating:
5.0

Customer did not leave a comment.

Carlton J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

1. truck return link did not work. it kept defaulting to new truck rental. 2. Otherwise very satisfied

Edward A. 
Rating:
5.0

2nd time rented there. Staff is terrific. No problems at all.

William C. 
Rating:
5.0

The ladies at UHaul Discount Motors are just fantastic. Best I've ever worked with.

JOHN S. 
Rating:
5.0

Super friendly no complaints. Doing a perfect job

Charles V. 
Rating:
5.0

Everything went real smooth. The young lady that assisted us was very polite and professional

Heriberto V. 
Rating:
5.0

The Staff were all outstanding for this renatl experience

Ivory F. 
Rating:
5.0

I will be a returning customer. Thank you for your excellent service and care.

LaVerne V. 
Rating:
5.0

Customer did not leave a comment.

Rosaura R. 
Rating:
5.0

Personnel were knowledgeable and friendly. Vehicle was ready as promised. No problems either end of rental.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Faithe T. 
Rating:
5.0

Excellent personal service from the staff

BRIAN H. 
Rating:
5.0

The associates were very friendly and attentive to my needs. The only issue I had was up loading my license to the app, other than that it was a smooth process.

gerald B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy O. 
Rating:
5.0

Customer did not leave a comment.

rodney S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
4.0

Customer did not leave a comment.

Juan S. 
Rating:
1.0

Reservation was for a truck at another location. Was supposed to be able to use the app and take it at 830. Got there at 830. The app then say i have to wait for a person. After sottong there for 30 minutes the lady comes. Cant find my reservation. Finally calls uhaul and they say the location i am at never has truck that size and tells me to go to another location 10 miles away. I have to sot there while a friend comes to get me to take me to the other location to get the truck. Wasted 2 hours of my moving day woth this bs. Why cant your app be better.

Zachary J. 
Rating:
5.0

Great service by Alison.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Tahira W. 
Rating:
5.0

Service was great. Quick and easy.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Check in and out process is always fast and efficient. Staff is very kind and helpful.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Quick and easy process. Friendly associates!

Taneshia L. 
Rating:
5.0

Excellent customer service. Thanks you!

Edy P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Staff at location is great.

Mark Z. 
Rating:
4.0

Customer did not leave a comment.

Dean G. 
Rating:
4.0

The only problem was with UHaul.com…messed up everything from the start and the 24/7 was useless at least for picking up…a little better when dropping off but when I called for help I was on hold for 45 min and NEVER spoke to a person. That was the last time I tried. The local people at our pickup location were the ones who helped solve our issues!

Albert R. 
Rating:
5.0

Very friendly folks. Truck was very well maintained.

stephen M. 
Rating:
5.0

Nothing. Everything was excellent.

Elgin S. 
Rating:
5.0

Customer did not leave a comment.

ariel J. 
Rating:
3.0

Again I had to ask several questions instead of being told the general process when a truck is delivered. As a customer, I would have preferred a hard copy of the completed return so when I walk away, I have in hand that there are nor will be any extra charges.

Clarita A. 
Rating:
3.0

The truck we were provided with drove awfully. The truck was out of alignment so it shook terribly and made a lot of road noise even when we reduced the speed. It was also out of wiper fluid although the sales person assured me the fluids had been topped off. I tried to bring the truck back to exchange it after realizing it was in bad form and I was told "that's just how they ride." Not true. I've rented U-Hauls before that were much smoother, probably because someone was actually maintaining it unlike the truck I was given. We had to endure this torture of a ride for 7 hours as I was moving out of state. Never again, U-Haul. Penske, Budget, or Enterprise will be getting my business from now on. Require your locations to do more regular maintenance checks on your vehicles please! The sales lady was nice but she lied to me about the condition of the truck even though I told her multiple times we had a 6+ hour drive in it. Unacceptable.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Joaquin S. 
Rating:
5.0

Thanks for GREAT customer service!

Darlene M. 
Rating:
4.0

The mobile app is slow.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT F. 
Rating:
5.0

Great Customer service! No issues with with checkin. Backed right in and disconnected, it was very easy and painless.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Quick and easy rental. Staff very helpful!

Walter J. 
Rating:
5.0

Customer did not leave a comment.

Celestina C. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Releasing money back sooner

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Great service. Great location

BRUCE L. 
Rating:
5.0

Fantastic Customer Serice!! Thank You!

brett S. 
Rating:
5.0

Nothing! Awesome experience!

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

I am old and have forgotten the Lady's name but she was extremely nice and helpful.

JAMES M. 
Rating:
5.0

Friendly professional helpful very good equipment

Gerarado J. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

This is the ONLY location we use because of their professionalism and friendliness.

Bernadette G. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

monique L. 
Rating:
5.0

To improve you must start inspecting your equipment before you let it go out. We had a very dangerous situation with a blow out in one of the tires. When the technician arrived 3 hours later to change out the tire, he showed us that the tire was very bald and dry rotted. I trusted and believed that the Uhaul organization stood by its product & service. This incident ended up costing me money, put my family in serious danger, and cause me to miss an opportunity.

ISAAC C H. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
5.0

The staff was friendly and helpful. They took care of all my needs and even made suggestions on how to save a little money on my rental.

DAVID M. 
Rating:
2.0

They told me to fill up the tank before returning when the tank wasn't even full it showed the line was on F for full but when mileage available showed it only showed 388 miles left I filled up the tank to 450 miles left leaving the tank filler than I received. Nice little scam trick … the floor boards were dirty and was worried I'd be charged with the cleaning of them.

Randol C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

we dropped it off after hours. seen no one.

virgina V. 
Rating:
5.0

Only concern - How do you prove after hours drop off for equipment without a key? I took photos and all is well but it could make a renter feel a little anxious.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

It would have been nice to have had the trailer on a stand (like the flat beds) instead of trying to lift it, because it was super heavy for one person to lift. I am grateful that Alison came out to assist me.

Ty R. 
Rating:
5.0

Great experience. I'll use them again for sure!

Michael S. 
Rating:
5.0

The trailer did have one front lower left anchor loop missing, but I improvised to secure my load.

Ken J. 
No reviews have been submitted for this location.

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