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Charles M.
Customer Reviews for Discount Mini Storage of Stuart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great 26' truck with a comfortable ride
Michael T.Very nice and easy in and out very friendly person at the desk
John P.Disappointed that I paid to rent blankets and they were mistakingly left behind at the original home site and did not all make it on the truck. I am having someone return the blankets to the original rental site. Wish I had been give 24 hours to make this right. I do have all the blankets and will return them all. Disappointing that I paid $60 and didn't even use them. They got left behind accidentally.
DONNA S.At our pick up location the manager Kim was so pleasant and helpful and made our experience wonderful and stress free. Thank you
CHERIE H.The windshield was very dirty on the inside
joe S.This went much smoother than the rental I had in the early morning which was never corrected and I ended up canceling after being on hold for over 1 1/2 hours. I showed up to the Stuart location used the app and was on my way in 5 minutes. Well done.
Jason F.Great Customer Service!
JERRY T.When I picked up truck, I found NONE of the dollies and NONE of the furniture pads in truck.
Daniel L.Dropped off during business hours but location was closed was charged gas fuel charged even though dropped off with same fuel as received will not rent from haul again.
Mario O.Update the online system to work faster and not freeze up during dispatch.
Timothy W.i was charged for an additional day because i did not read the contract. i explained i would be back around 5, asked about a key box, the entire conversation. I was told there was another rental at 9am. She called me upset that she was going to take the day off the next day and nopw shou couldnt be cause sxhe had to go in the ready the truck for the new rental. yet she charged us for 2 full days. I will be disputing with my CC company, as well as ensure that my review hits all forms of social media and that everyone knows the dishonest business dealing of this agent.
James F.Very friendly and professional. Called morning of pickup to confirm. Clean office, clean truck. Thanks!!
Ross T.RENTAL EXPERIENCE WAS FINE. THERE WERE NO BLANKETS, HOWEVER,
Susan T.No complains everything went good Thank you very much Regards M Pipala
Malgorzata P.Actually have people at the location. Doesn't feel safe leaving a utility dolly in the back of a truck you can't lock.
kristen M.Very pleasant and helpful location. Got estimate ahead of rental, and final bill was almost exactly what I was advised. Very easy to pick up and return.
Margaret J.Too bad you can't keep people from smoking in the truck... I guess the person before me was a smoker. All was great otherwise.
Thomas R.Excellent service at this location, very professional.
Stephen M.i had bought a wardrobe box at dorchester road location, and discovered on my return home that it was defective. i have been a customer at king street location for almost 30 years, and on going there soon after to pick up a truck, i asked manager if i could exchange or get refund on wardrobe. 'absolutely not', she proclaimed, despite my continued protests...makes no sense to me.
Katherine L.Nothing. Ms. Shook was very helpful, pleasant, knowledgeable.
Donald B.We were very pleased with the location, staff and equipment. They made our moving day so easy and convenient.
Debra H.Nice and clean and very friendly
Daniel L.Very easy and smooth process. Definitely recommend this location to all my friends and family.
Joe G.I'm done with U-Haul. It's always something. I gave up on the Hobe Sound location too. I had been a loyal customer for years. From trailer hitches to moving vans. Now I'm done.
Joseph G.Clean and aways makes it happen
Bobby W.Computer system able to process quickly and express checking should be faster not slower
Billy M.Nothing, clerk very friendly & helpful. You have a nice, clean & efficient place to do business with. Thank you
Vittorio V.I was entirely happy with my experience. The U-haul site manager, Cheryl Shook couldn't have been nicer or more helpful. I would definately recommend this place.
maxine M.They just need new computers because it took along time to check in because of the computers or internet But they were very nice
Christain F.Dropped off equipment after hours so didn't see any employees
JAMES D.The ladies in the office were very sweet and helpful.
Albert E.nice-clean-fast-efficient location thank u
Alicia K.Great people , easy to work with
Charles D.Keep up the great customer service, thanks
ROBERTO A.From the receptionist to the truck, to the driving of the truck, everything was good. This is how all business should operate.
Kevin M.Jennifer was very professional, courteous and helpful concerning my rental.
Bill F.Excellent customer service, very helpful, professional. Will absolutely recommend to friends and family. Thanks for the exceptional service!
ROBERTO A.Very friendly and professional! Highly recommend. Wish I found them first before going to the other place in the area. Come here first! They are wonderful.
Misue G.Service repsenative did a exilent job for us make sure she. Stays. In your eployment
Alex E.Amazing customer service!!
KELLEY E.I would definitely use this location again to rent.
DONALD T.We contracted to drop off at Miami Street in Stuart but the clerk told us he didn't have room for the truck to be returned there. We told him it was in our contract to return it there. He said that's your problem and said he would not process this transaction. Completely unprofessional!
Jimmie S.Placed calls with the attendant to inform them that I was in traffic and would be later than scheduled with no return calls as I wanted to drop off the keys very inconvenient a call back would have been appropriate.I currently have three charges on my credit card for almost $600 my bill should be no more than 250 I will have to resolve this on Monday again wasting my time and causing me more effort and inconvenience.
MARIA P.Never nentioned I had to payu for insurance. Had to initial and sign before I could get the truck. Poor representation by your distributor. Not informing the client of special charges.
Ken C.Discount Mini Storage is amazing! Very good customer service and helpful employees. I will be doing all my future business with them.
Samuel D.Drivers side mirror was cracked and the bottom fish eye mirror was completely missing. Other than that safety issue, the truck ran well.
Jon Gregory W.The cigarette outlets to charge my phone were not working. Thank God I had my mother following me as my phone would have died and my GPS would not be able to get me to my destination. . I feel that could have been a very dangerous situation. I was able to charge my phone in the car following....that was a BIG issue for me??
SUSAN P.The staff was very professional and pleasant to do business with. Was easy to pick up and drop off
david P.