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CHUCK L
Customer Reviews for Discount Mini Storage of the Villages
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Search for a closer drop off. I passed two places that rented U-haul, maybe I could of dropped off there!
DAVID SProvide a padlock for the gate. One that fits well and is anchored to the truck, keys on the keychain. Extra charge if the lock goes missing..
Jack HThe location we picked the van up at above had not rented a van prior and the communication between the pick-up location and U-Haul wasn't clear. Took us 40 minutes to get on the road with the van...... The lady helping us with the contract was very friendly, but she could've used more clear directions on what needed to be done to get us on the road. Dan
DANIEL LThe lady who helped me was very kind and helpful, I'm sorry I didn't get her name. I would recommend this location to my friends and I would come back here in the future.
Julian NThe person who checked us in was superb, very friendly and knowledgeable Appreciate the great customer service
THOMAS OAll good.
ROBERT TBetter computer. Computer slow and staff tried to charge me twice for mattress bag
Shirley SSuperb customer service and facility!
Peter CThe customer service person was very helpful and understanding. We had to change original contract due to hurricane Helene and it was done easily.
NICHOLAS PDo I have a choice in this matter I dropped off I did all the work no one needs to be there.
JONATHAN EI did report a rear light out on the truck. I believe this should be the minimal safety check prior to releasing a vehicle to a customer.
BARRY RI asked for a dealer 2 miles from my home and Uhaul sent me 10 miles away.
Denise EThe employee there had almost zero knowledge about the truck rental business. She was mainly there to handle the rental storage business.
Steven FWill never recommend they are a rip off over priced and over charged!
kelly tThe experience was quick and seamless. Would recommend and certainly would rent there again!
Reneta RThe office lady was great to work with.
Joe SThe lady at counter was very helpful had great customers service thank you so much we appreciate you guys 🙏
ALEX CWe had the best experience renting a uhaul at the last minute to haul some gurney we bought. The person at U-Haul reservations was great, and the lady at the local uhaul facility was amazing!!!!!! So friendly and helpful. She made our day!!!!!
David PTold me I could drop it off anytime as they had a key drop box So I did and was charged an extra $20 Never said anything about add charge and all the years rented from U-Haul , it never happened
William CIt was a great experience!
Steven SOffice was closed when we arrived around 6pm so couldn't really comment. Place looked clean. Truck was dropped off. Not really enough places to park. There were 2 trucks already there and 1 space left to park as thier reg parking lot was chained off.
Lidia JThe truck was very dirty, I had to wash the windshield I could hardly see out of it. Also, I think the transmission has problems.
Reggie TTruck was clean & well maintained. Thank you Beth for setting us up with our rental!
Americo CWas directed to this location by U-Haul for drop off, didn’t know you didn’t receive tow dolly. Thank you for your patience in this matter, I will make note to ask more questions in the future. AAA+++
Randy ZLady there is always harsh without any reason, do not obey the law. Never encountered the lady like her.
muhammad mCan't prevent highway street repair, but they do need a larger lot for parking their trucks. Also I didn't know in which building the office was located.
james jThere was a trouble message saying the air bag was not functioning. Did not prevent the truck from operating, traffic in this area is terrible but not your fault
loren sHad use app would felt safer handing keys back to someone
Donnie HRuth was so accommodating when I showed up unexpectedly. She got my drop off changed to her site without hesitation. A big reIief as i had family picking me up there. Site is rated for big trucks but space is limited.
ERIC BEverything was great and well explained, I recommend this place, also near places found to park my car while I was moving out Town
BRAHIAN IConvenient location, it had what we needed.
Donald RVery helpful even though I arrived just a few minutes before closing.
Forrest JBeth was amazing and made renting my truck so easy and painless.
Cindy Utruck was old but only stayed local so no big deal.
Wilmar OBeth Stepanek was very nice and welcoming. She provided great customer service during and after my rental.
Dwight DPre-rented Dollis and non were available. Made it extremely difficult.
Joseph WThe 10 ft truck didn’t have a ramp which ultimately wasted my money on a dolly when we had to lift everything up onto the truck anyway.
Austin Sleave well enough alone!
Bob AShe was very nice
Brenda KThe lady at this location was very helpful and pleasant.
Steven SThe manger Beth was amazing!!!!!
KATHLEEN GThe best U-Haul experience i have ever had when renting a uhaul. The lady at the front desk was amazing and quick
Steven HI was given incorrect pricing and did not know it until the back end when I received my final billed amount. Additionally their computer system was down and therefore they would not let me leave with the truck I rented until the system was back up and running. After an hour I was finally able to leave but missed the movers I had hired to help me.
Marci DBeth, the customer service person, was wonderful. Helpful and pleasant. Very positive experience. Thank you
LEE WNO IMPROVEMENT NEEDED!!! Beth and Leah were both so kind and professional. I truly didn't think people like these 2 existed anymore. I found this location on Google and it was very close to me. I'm so happy I found it! They will be go-to now, as i am moving and need a storage place as well as a truck. I also occasionally need trucks for work. I won't give my business to anyone else
MARGARET BLadies behind the counter were very courteous. The problem was they were not trained at all. Took an hour and 15 minutes to rent a vehicle, again not their fault. I fault management for putting them in thi position which I’m sure was very uncomfortable and stressful on them with us standing at the counter
CATHY CThere was no internet connection when I arrived and it delayed the processing time. The agent was very concerned and tried to be helpful. He got creative and finally used his phone to complete the order.
Marylyn Owhen I returned the truck I asked if she would give me a receipt and she said that I would get an email (note I was the only one there - she could have easily walked outside and reviewed it with me- as it was the first time I have used Uhaul I didn't think about it, ) - I did a day later with $150 damage charge which it didn't have! I am going to dispute the charge with the credit card company. Also I bought the best damage protection - not that there was any but, why am I getting charged?
ISRAEL MEverything went well, just seemed to take a little longer than I thought it should have.
ROBERT CNo suggestions
TIMOTHY KVery friendly staff and the check-in/checkout was quick and easy.
Ronald LThe ladies here were so helpful explaining what I should do about the other location.
CLAIRECE OCan’t think of a thing
Gary WThe inside of the truck was very dirty with spilled drink in the cup holders. The gas was at more than half a tank and much less than 3/4. I was charged for some gas and was above 1/2 when returned. Too subjective. Should always be full when you rent.
Richard DThis was my second rental from this location this Fall. The first truck was very clean; however, this second truck was filthy. It took my daughter almost an hour to sweep and wipe down the cargo area before my furniture could be loaded
Judith TGreat people. So friendly and helpful
regina w