NO IMPROVEMENT NEEDED!!! Beth and Leah were both so kind and professional. I truly didn't think people like these 2 existed anymore. I found this location on Google and it was very close to me. I'm so happy I found it! They will be go-to now, as i am moving and need a storage place as well as a truck. I also occasionally need trucks for work. I won't give my business to anyone else
MARGARET B.
Customer Reviews for Discount Mini Storage of the Villages
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ladies behind the counter were very courteous. The problem was they were not trained at all. Took an hour and 15 minutes to rent a vehicle, again not their fault. I fault management for putting them in thi position which I'm sure was very uncomfortable and stressful on them with us standing at the counter
CATHY C.There was no internet connection when I arrived and it delayed the processing time. The agent was very concerned and tried to be helpful. He got creative and finally used his phone to complete the order.
Marylyn O.when I returned the truck I asked if she would give me a receipt and she said that I would get an email (note I was the only one there - she could have easily walked outside and reviewed it with me- as it was the first time I have used Uhaul I didn't think about it, ) - I did a day later with $150 damage charge which it didn't have! I am going to dispute the charge with the credit card company. Also I bought the best damage protection - not that there was any but, why am I getting charged?
ISRAEL M.Everything went well, just seemed to take a little longer than I thought it should have.
ROBERT C.No suggestions
TIMOTHY K.Very friendly staff and the check-in/checkout was quick and easy.
Ronald L.The ladies here were so helpful explaining what I should do about the other location.
CLAIRECE O.Can't think of a thing
Gary W.The inside of the truck was very dirty with spilled drink in the cup holders. The gas was at more than half a tank and much less than 3/4. I was charged for some gas and was above 1/2 when returned. Too subjective. Should always be full when you rent.
Richard D.This was my second rental from this location this Fall. The first truck was very clean; however, this second truck was filthy. It took my daughter almost an hour to sweep and wipe down the cargo area before my furniture could be loaded
Judith T.Great people. So friendly and helpful
regina W.Staff was awesome. Truck was ready, clean and in very good condition.
Joshua L.Everything was great
Sherri L.The return equipment process seems to be unclear. I did not feel confident that I returned everything properly after hours so I had to go back during normal hours to verify.
Ronald L.Cut down the lunch period, or have a second person available, so someone is always at the counter
Fred W.I was charged for a quarter tank of gas when I took it in full. The person at the counter didn't check over the truck with me and just took the keys. Next time I will be forced to demand that the truck is checked with me there.
Michael M.Excellent. Highly recommend this location
Charles W.I rented 26' truck. It got stuck at the very entrance to the rental location due to steep driveway. They did not tell me about that hazard. They couldn't help me get it free. A man stopped and said he rented same truck from same location recently with same result so I know they knew of the issue. He says that he paid $450 for tow truck to free him. Fortunately for me a man with big truck with a winch stopped and got us free. It was discouraging that they had no real concern that the truck was stuck on their own property I had not driven it even 100 feet but I was on my own to take care of the problem. Also, even though the truck appeared clean in fact behind the seats were a lot of dog hairs that made the truck smell bad when I opened it up the second day because of the humidity and moisture of a heavy rain the night before.
Marty L.The staff was wonderful
Nelda O.I appreciate how kind the lady was to me. It did my heart good as I had just lost my mom and moving; i was overwhelmed! Her customer service was above 100%! Everything was done with ease and care. Thank you ma'am 😊😊
LATESHA B.Mileage rate could be lower
Richard D.Great customer service, beginning to end!
Angel R.People easy to deal with... Very Polite and helpful.... Place very clean
Gregory T.This was my first time using this location and the ladies there were very professional and helpful. I'd definitely go back if I need to rent a truck again.
Virgiiinia H.Vehicle's condition and cleanliness were outstanding, best rental I've ever experienced. Staff were friendly and helpful, although one accessory reserved for was not in the vehicle. Only suggestion I'd make is to ensure regional U-Haul personnel are consistent in communicating operating hours and policies the same as the local rental office. Overall however, great experience and will use this location again and will refer others as well.
Kevin W.Drop off was here is the key and we will check it later and email you a receipt later. I am more used to equipment being checked while present.
John M.The truck I rented needs some serious front end work . The whole drive from Florida to Georgia it felt like the thing was going to lose a wheel Or have a blow out . Aside from that it ran good was very clean .
Robert J.Extremely pleasant professional went through all the detailed information with us was a joy to work with
Lenore H.The people that run this operation were GREAT. Because of underwriters mistakes, we had two delays in reserving a truck. She took my request and each day just moved it to the next day without question. I would use this location again if needed and recommend them to anyone in need of a Uhaul.
David M.Very easy to work with! They made my equipment return a pleasant experience!
DANIEL K.She was excellent
Christopher R.Wonderful loved the free coffee excellent
LESTER B.The confirmation sent me to the wrong location. I had to drive 9 miles further and back to my home. I had chosen a location 1/4 mi. from my home. The wrong location called 800# and found out right location. They quit U-Haul 3 wks. ago for this reason. Disc. Mini storage did a great job for me and gave me some discount. It put us over an hour behind. Will hesitate to use U-Haul again.
James F.Nothing staff is friendly and helpful felt very relaxed
Raymond M.Thank you for the wonderful customer service :) Outstanding!!!
Michael A.Disappointed with the handling of the vehicle It was difficult to keep in the proper lane while driving
jack S.This clerk was pleasant, polite, and efficient. Good Job! Thank you!
norman B.there was no-one there when I went to drop off the truck. I had to leave the key in the drop box. According to the opening hours the location should have been open.
Nigel B.Many of the locations in Florida refused to take the truck until I called Uhaul routing and they contacted the drop off location and ordered them to take the drop off.
dale S.The agent at the location was very nice as I arrived as she was leaving for lunch. She agreed to process my order for the truck which was much appreciated. The truck provided a shaking and bumpy ride throughout my 1000 mile trip. Not sure if that is normal given the truck but man was that tough on my body. All and all it got the job done. The trucks outside was pretty roughed up but not unexpected given the miles and use.
Marc O.I called the phone number several times to make certain drop off location was open but no one answered the phone. I drove to location and parked the truck and again called, phone rang for several minutes with no answer. Just tried to CK office and surprised that they were open and a very nice young lady accepted the keys.
Daniel B.The individual at the location wasn't notified that I was to pick up the truck that morning because I didn't get notified until 6pm the night before. Fortunately there was a 10 footer on site. but whwn I opened the truck there was a dolly and a number of pads in the truck which means it hadn't been looked at or cleaned out
John C.This location was 20 miles from my new home. I went by at least 6 other uhauls on the way.
Alan H.Drop off with U-Haul app makes it simple & quick.
ROBERT N.firstly it seems like the employees are always on lunch. My pick up was bad I had to wait. I returned my truck at 2pm and they put it in at three. They charge me gas when I return the truck where the needle was. This means U-Haul sucks as a company
Dwaine H.Nothing to recommend as the service was excellent
James O.Drop off was no problem. 960 miles with no A/C in 98 degree heat for two days was the issue!!!
Steven G.Rude and didn't want to hear anything we had to say.
Mark S.Friendly professional staff.
Robert S.More parking for larger trucks
Kathy A.