Ladies behind the counter were very courteous. The problem was they were not trained at all. Took an hour and 15 minutes to rent a vehicle, again not their fault. I fault management for putting them in thi position which I'm sure was very uncomfortable and stressful on them with us standing at the counterCATHY C.
Trailer Rental & Towing in Lady Lake, FL at Discount Mini Storage of the Villages
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lady Lake, FL 32159
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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There was no internet connection when I arrived and it delayed the processing time. The agent was very concerned and tried to be helpful. He got creative and finally used his phone to complete the order.Marylyn O.
when I returned the truck I asked if she would give me a receipt and she said that I would get an email (note I was the only one there - she could have easily walked outside and reviewed it with me- as it was the first time I have used Uhaul I didn't think about it, ) - I did a day later with $150 damage charge which it didn't have! I am going to dispute the charge with the credit card company. Also I bought the best damage protection - not that there was any but, why am I getting charged?ISRAEL M.
Everything went well, just seemed to take a little longer than I thought it should have.ROBERT C.
No suggestionsTIMOTHY K.
Very friendly staff and the check-in/checkout was quick and easy.Ronald L.
The ladies here were so helpful explaining what I should do about the other location.CLAIRECE O.
Can't think of a thingGary W.
The inside of the truck was very dirty with spilled drink in the cup holders. The gas was at more than half a tank and much less than 3/4. I was charged for some gas and was above 1/2 when returned. Too subjective. Should always be full when you rent.Richard D.
This was my second rental from this location this Fall. The first truck was very clean; however, this second truck was filthy. It took my daughter almost an hour to sweep and wipe down the cargo area before my furniture could be loadedJudith T.
Great people. So friendly and helpfulregina W.
Staff was awesome. Truck was ready, clean and in very good condition.Joshua L.
Everything was greatSherri L.
The return equipment process seems to be unclear. I did not feel confident that I returned everything properly after hours so I had to go back during normal hours to verify.Ronald L.
Cut down the lunch period, or have a second person available, so someone is always at the counterFred W.
I was charged for a quarter tank of gas when I took it in full. The person at the counter didn't check over the truck with me and just took the keys. Next time I will be forced to demand that the truck is checked with me there.Michael M.
Excellent. Highly recommend this locationCharles W.
I rented 26' truck. It got stuck at the very entrance to the rental location due to steep driveway. They did not tell me about that hazard. They couldn't help me get it free. A man stopped and said he rented same truck from same location recently with same result so I know they knew of the issue. He says that he paid $450 for tow truck to free him. Fortunately for me a man with big truck with a winch stopped and got us free. It was discouraging that they had no real concern that the truck was stuck on their own property I had not driven it even 100 feet but I was on my own to take care of the problem. Also, even though the truck appeared clean in fact behind the seats were a lot of dog hairs that made the truck smell bad when I opened it up the second day because of the humidity and moisture of a heavy rain the night before.Marty L.
The staff was wonderfulNelda O.
I appreciate how kind the lady was to me. It did my heart good as I had just lost my mom and moving; i was overwhelmed! Her customer service was above 100%! Everything was done with ease and care. Thank you ma'am ðŸ˜ŠðŸ˜ŠLATESHA B.
Mileage rate could be lowerRichard D.
Great customer service, beginning to end!Angel R.
People easy to deal with... Very Polite and helpful.... Place very cleanGregory T.
This was my first time using this location and the ladies there were very professional and helpful. I'd definitely go back if I need to rent a truck again.Virgiiinia H.
Vehicle's condition and cleanliness were outstanding, best rental I've ever experienced. Staff were friendly and helpful, although one accessory reserved for was not in the vehicle. Only suggestion I'd make is to ensure regional U-Haul personnel are consistent in communicating operating hours and policies the same as the local rental office. Overall however, great experience and will use this location again and will refer others as well.Kevin W.