Thank you Michael S for confirming my suspicions about this woman. I was disrespected by her again, probably because I wrote her up on this same system on 3/30/2021. On 6/4/2021 she filed a Trespass on me when I returned the truck, About one hour after returning home I had two Sheriff's Deputies serve the Trespass at my home. I have filed a complaint with U-Haul and await a final accounting with the reason why I was overcharged by $100. I have request my bank investigate the credit card overcharge. The owner of this branch is in Sparta,NC, they will also get a full complaint when I have the U-Haul data.Michael Y.
Customer Reviews for Discount Mini Storage of Vero Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and very convenient location for us. Absolutely will be using them again.ARMANDO M.
I have a family member who is bipolar so I know when someone has untreated bipolar. I believe the manager of this location has this affliction because she has no coping skills. I have been able to observe this manager (i will leave out her name because I intend to contact UHaul corporate about her) three times and when things do not go smoothly she treats the customer so they they do not feel valued or important. Indeed I observed that she also treats her employee this way as well. She must be a tyrant to work for. My latest interaction is when I showed up 5 minutes early for my rental reservation. She was on the phone and I was her only customer in the office. I had a tight rental schedule which required that I get processed in a timely fashion. For 15 minutes she would not acknowledge my existence. No eye contact, no gestures. Finally because I had to get on the road, I asked if she could call back the person she was talking with. She took exception to this simple request and raised her voice to talk over me as I tried to explain why I needed to get going. Then she said she would not rent to me and left the office, knowing full well I had been dropped at the location and had no recourse. When she came back she asked me to leave the office and when I said I needed to call for my ride and wanted to do that in the air conditioning she told me she was calling the police. I said I would get out but she called them anyway. The police recognized that she was not acting properly but I was delayed 1.5 hours as I had to go my rental elsewhere. This person should not be in any customer service position because she truly believes that she is more important than the customers she is there to serve. This is not normal behavior and I have not had a problem with any of my other Uhaul rentals. You will have an OK experience with her as long as you do not perturb her in any way. But beware, if you dare to question her in any way, she will lash out in a way that is incoherent and irrational. She reminds me of the soup Nazi in that Seinfeld episode. Good luck!Michael S.
We have use this location before four just in Town rentals. When I returned the truck they were out to lunch and I thought there might be some problems and confusion, but they handled it perfectly. We have been to this location before and the people they were very niceRichard C.
Customer did not leave a comment.James G.
Customer did not leave a comment.WILLIAM J.
Everyone was great ðŸ‘Jonathan B.
Customer did not leave a comment.Brian S.
The location was not open when I arrived for my scheduled pick up. This caused some panic, and delay. However, once the location was open, they could not have been more helpful and friendly.LORI S.
Other than the fact that neither the pickup nor the drop off point were a correct address everything went as expected.Don F.
Customer did not leave a comment.susan K.
Customer did not leave a comment.Krunal P.
Customer did not leave a comment.Robert R.
Awesome manager and two helps she had.William F.
Customer did not leave a comment.Neal W.
Customer did not leave a comment.Donna R.
Everything was excellentRICHARD C.
Customer did not leave a comment.MIchael N.
Customer did not leave a comment.John T.
Customer did not leave a comment.Donna R.
Well first off, let me start by stating in the last 2 years I have rented several cargo vans and box trucks from Uhaul for businesses purposes and have never been treated with such disrespect and rudeness as I did when collecting this rental. After turning up at the storage unit to find Noone in the office and a couple who had been waiting for 15 minutes prior to our arrival. My partner walked around the entire exterior of the property Noone in sight whatsoever. Then another person turned up who then drove around the exterior of the property again to no prevail. After an additional 15 minutes and a few minutes of horn honking (by the third person who turned up) a woman emerged. She asked how she could help and I stated (trying to be nice to the couple who had been waiting 30 mins) that they are first they've been here 30 minutes. To which the storage unit employee snapped "I don't think so I have been here for the last 45 minutes, and I'm here by myself." As we enter the office remaining a 6ft distance from the other customer (wearing a mask i might add -to comply with cdc guidelines - which the staff did not ) she rudely told us to exit the building no explanation at all. A few minutes later a second employee came out of the office saying she could help us ..... strangely after being told that there was only one person working. Whilst getting my rental staff members were rude, condescending and disrespectful. I will never recommend or rent from this location again.Joanna L.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Richard B.
This location is excellent ,but others not even answer the phone. Called a dealer on 27th Av SW Vero Beach and can't even left a message, the box was full.Raul A.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Willie D.
Customer did not leave a comment.DAVID G.
The ladies were PHENOMENAL! So helpful, friendly, professional and actually made our moving experience pleasant and even fun!Kristen D.
Customer did not leave a comment.Reuben B.
Customer did not leave a comment.Frtederick F.
They were great to work with..helpful and accommodating.Stephen G.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.John O.
Is okWendy K.
one of the best run U-Haul operations I have ever rented from...Robert W.
Friendly and super people to or with.Jon V.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Mark P.
Clean the vehicles inside and out.Billy H.
Customer did not leave a comment.Sarah P.
Excellent staff!Peter P.
Trailer was clean but appeared not to have been sweptALMON C.
No one was present when I entered the office. Two females arrived in an agitated state, one (I believe the manager immediately went back outside) I was treated badly throughout the whole procedure, both parties talked to me as if I was clueless, I was never asked if I was familiar with the U Haul process despite the fact I asked for the (previous) manager by name. I have used this location previously to rent trucks and at one time rented two storage units. This pair of individuals do not project a friendly and enjoyable experience with U Haul. I will never use this location again. The manager appears to be a control freak!Michael Y.
More space for maneuvering trailersjustin E.
nice staff and they even called when I left furn pads by the parking areaRobert B.
I was charged for blankets and a dolly that was not in the truck. I called to let them l ow and have not received a call back.Andrew M.
I'm not sure if I would recommend or not. They overbilled me for milage and added an extra day to the bill. Had to discuss with merchant the errors and they sent a reciept with the credited difference I would get back, but it has not showed up in my bank yet 3 full business days later. I would sure would hate to have to dispute all charges with my bank if that credit does not show up.Matthew B.
The staff at Discount Mini Storage of Vero Beach are fantastic!Bryan L.
Everything went excellent!Ronald B.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Krystal S.
Britney was amazing and helped us out so much we made it all the way to New Jersey with the trailer she rented us thank you so much BritneySandra T.
No problems in dropping off trailer. Staff was pleasant and engaging. There was no problems with me dropping off trailer early . Drop off point was in easy to find location.Danny R.
Customer did not leave a comment.Osvaldo P.
Nothing, they were absolutely amazing..Greggory B.
Door was locked. Had to knock on the window in front and then the one on the side and then again in front and again on the side before anyone unlocked the doorRichard O.
Customer did not leave a comment.DEBORAH G.
Customer did not leave a comment.Marshall D.
Customer did not leave a comment.Barry G.
Customer did not leave a comment.Gregory K.
Everything was great!Luis L.
Customer did not leave a comment.MICHELE J.
Had to vacuum cargo hold. Interior windshield dirty. Drive in the dark. Standard headlights not bright enough. Had to use high beams. Staff pleasant. Process efficient. Van handles very well. Granted extension at last minute. Thank you.martha L.
Customer did not leave a comment.rose S.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.John C.
Staff and personal very helpful.Peter M.
Excellent customer service!!Robert S.
Customer did not leave a comment.Janet P.
Online reservation was not foundPaula D.
Customer did not leave a comment.Arie C.
Manager was very rude when I was retuning the vehicle would not inspect the van or record the Milage and wasn't prepared to do the paperwork. The manager is not a people person and should be released from employment. I have used U haul in the past and have never been treated by any employee like I was treated by this manager and if she is relieved of her position I will never use U hall Again !!!!James M.
Customer did not leave a comment.Nelson B.
Very easy to rent from them. Customer service was the best ever. Love that place. Thank you. MHMike H.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.John K.
Pickup was easy and pain free. Guys were knowledgeable and got me in an out with ease.Carl B.
Nothing i can think of everything was great thank you U-Haulmartin D.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Henry L.
Customer did not leave a comment.SASHA A.
The cab had the smell of smoke. As a non-smoker, I'd recommend a no smoking sign in plain view in the cab.TED E G.
Bad experience renting a truck there, had to bring back first truck, second truck wasn't cleaned. Movers had to sweep it out. Bad experience!!! Didn't have blankets that I had ordered!Randall P.
Customer did not leave a comment.Herman W.
Customer did not leave a comment.tim S.
Paid for service and did not receive. Very disappointed that I had to pay a locksmith and wait hours to obtain access. Uhaul should've provided that paid service and never responded to my urgent need.shirley W.
I did not receive my full deposit back and it is unacceptable. They told me that I returned the truck Late when I returned the truck way before the time.ROODSON E.
The back door of the Trailor came open several times, it needs to be fixed or replacedMARK S.
Customer did not leave a comment.Ricardo O.
Nothing...they were helpful and efficient as well. The location was very convenient for meCATHLEEN T.
Paid for Xtra help as and didn't receive. Had to also add fluids, oil and window wash. I should be credited the fuel amount added to my bill. Please confirm. Thank you. Shirley WhitmoreShirley W.
Highly recommend. Very helpful.Charles B.
Customer did not leave a comment.MARK S.
Don't change anything You will mess up a good system.Robert W.
uhaul needs to answer the friggin phone. I was left hanging trying to find a drop off unit on my own.tim G.
Customer did not leave a comment.Charles D.
Owner was very helpful. I appreciate that!Jacob C.