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Barb P
Customer Reviews for Discount Mini Storage of Stuart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly
Marilyn MAll good.
Michael Mgreat service and the moving help was excellent
Walter SWonderful renting experience. Vehicle was ready upon my arrival, staff was friendly and professional, no upselling, quick and easy return of the vehicle. Will definitely recommend this location to others.
Malcolm WEverything went very smoothly
Carlos VEveryone was very helpful. Went out of their way to get us what we needed.
Wayne MChecking in took a long time due to high volume on the computer system
Arlene SGreat experience! Gentleman at the desk was very professional, and accommodating.
TINA HCan't think of anything that they could do better they were very nice very friendly and very helpful give them all a raise
RONALD bChristine was very professional and I was in and out with no wasted time..No suggestions for improvement.
Douglas AEverything went so smoothly, the vehicle and equipment was waiting for us when we arrived. The customer service was excellent and the facility was very clean and welcoming!
Stephanie TAir Conditioning did not work and had to drive 2 1/2 hours in the Florida heat.
John CService was the best. I want to go back there to kiss her. Lovely lady. I would recommend this facility to everyone 👍👍😎
Michael CThe truck smelled like cat piss. Not the pick up locations fault but the cat lady should be found and charged
Chris Sit was good
Groehe GU-haul truck was not easy to handle. There was a lot of play in the steering wheel and ther was a tendency to pull to the left. Other than that everything went well.
Ray PIt was perfect!
Charles LWe tried the self check in but that was a nightmare nothing was working . Thanks to Christine she offered to help & we were on our way !
John Gvery unacceptable experience with booking the reservation I requested the truck with 30 days notice . Two days before scheduled move I still had no confirmed location pick up. It was confirmed by scheduling the day before the scheduled move. . When I got there there was no record of the reservation and no truck. Had to drive130 miles round trip to pick up another truck. ^ hours wasted i. not good!
William MThe communication process for the rental was poor. The price I was told on the phone was significantly less and there were no details as to the mileage and what charges would be if mileage allowance was exceeded. I thought it would be around $250 and it turned into $400.
RYAN AExcellent customer service.
Megan PThe suspension didn't seem to be maintained well. This time I rented the vehicle that was uncomfortable in drive.
Aleksandr STruck windshield has not been washed in a long time /absolutely filthy to let a customer drive away and have to deal with bird poop/dead bugs .
Stephen SI was charged for fuel total 30 miles $15 of gas in the truck got charged $17 for gas hopefully I will get a refund for that
suzy hFantastic!
Anthony TWhile the location and person that helped us out at this location was great, UHaul themselves were not. We reservered a truck at a closer location and was confirmed. Literally the morning we were going to pick it up, the location was changed on us and we had to drive 40 minutes (20 miles) extra to pick up our truck. UHaul did NOTHING to help give us extra milage for the inconvenience or even let us change our drop off location. Very disappointed.
Seth FMost horrible experience ever!! Uncoordinated; disorganized; customer unfriendly orginization Ive ever run across. Neighborhood UHauls are a joke. Truck stolen in Tucson, AZ. Instead of empathy when recovered I was told 3 days or the contents will be destroyed. Im sorry, EVERYTHING I OWNED WAS ON THAT TRUCK. Wanna know what happened after that? Check your records. It will astound you. As far as I’m concerned UHaul owes me. Never recommend or use uhaul again.
SHERRY PQuick in and quick out with no issues. Very friendly and open.
RICHARD DHelpful took time to look at my pic's of fuel and mileage from when I started my trip.
JOHN LFast and easy check out. Friendly and informative agent. Truck was ready and easy access. I will do business with them again soon. Thank you for the excellent service.
Michael MN/A
DAVID GN/A
David GN/A
David GTruck had way to much play in the steering. I had a very difficult time staying in lane.
George TGreat service
Paul MThe çlerk was friendly and efficient. When returning the vehicle at approximately 1 p.m. the office was closed, so I deposited the key in the appropriate drop spot. If çlerk was coming back it would be nice to have a sign for returning time.
Steven VGas charge was outrageous. I drove 11.2 miles per the mileage charge and was charged over $19 for 4 gallons of gas. There is no way this is possible. Total rip off.
Frederick AN/A
DAVID GN/A
DAVID GVery friendly and efficient staff, will become my go to dealer for moving needs.
JONATHAN CFantastic service
Molly MIt was a pleasure doing business at this location friendly very efficient professional could not have been better.
John Bunsafe and unreliable truck. I filed a claim and I have yet to hear from the manager who tried to close the claim without speaking with me. Now 3 days and still waiting for a call back. I will dispute the charges and refuse to pay until I get a satisfactory resolution
MICHAELE TThe location was easy to find, clean, welcoming. The staff was excellent.
John LQuick and very friendly and accommodating. Great location
James Rour truck was dirty when my husband picked it up, but he didn't say anything to me as we were in a hurry to load. the front tires felt like they were square...very rough ride. Then the a/c fan shut off in south Georgia, we were headed to east Tenn. temps were in the triple digets as we rode with the windows down and were soaked to the bone. Not a fun ride at all. I did scrub the inside before we returned it because thats how I roll.
Mickel MN/A
DAVID GN/A
DAVID GN/A
DAVID GVery friendly staff. Easy return.
ARTHUR C