Customer Reviews for Discount Mini Storage of the Villages
(U-Haul Neighborhood Dealer)

311 reviews

708 S Hwy 441   Lady Lake, FL 32159

(352) 259-4651

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am - 1 pm / 1:30 pm - 1:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/24/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(352) 259-4651

708 S Hwy 441
Lady Lake, FL 32159

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am - 1 pm / 1:30 pm - 1:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/24/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Provide a padlock for the gate. One that fits well and is anchored to the truck, keys on the keychain. Extra charge if the lock goes missing..

Jack H 
Rating:
3.0

The location we picked the van up at above had not rented a van prior and the communication between the pick-up location and U-Haul wasn't clear. Took us 40 minutes to get on the road with the van...... The lady helping us with the contract was very friendly, but she could've used more clear directions on what needed to be done to get us on the road. Dan

DANIEL L 
Rating:
5.0

The lady who helped me was very kind and helpful, I'm sorry I didn't get her name. I would recommend this location to my friends and I would come back here in the future.

Julian N 
Rating:
5.0

Customer did not leave a comment.

MANESHA W 
Rating:
5.0

The person who checked us in was superb, very friendly and knowledgeable Appreciate the great customer service

THOMAS O 
Rating:
5.0

Customer did not leave a comment.

SARAI Z 
Rating:
5.0

All good.

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
3.0

Better computer. Computer slow and staff tried to charge me twice for mattress bag

Shirley S 
Rating:
5.0

Superb customer service and facility!

Peter C 
Rating:
5.0

The customer service person was very helpful and understanding. We had to change original contract due to hurricane Helene and it was done easily.

NICHOLAS P 
Rating:
3.0

Do I have a choice in this matter I dropped off I did all the work no one needs to be there.

JONATHAN E 
Rating:
3.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

I did report a rear light out on the truck. I believe this should be the minimal safety check prior to releasing a vehicle to a customer.

BARRY R 
Rating:
5.0

Customer did not leave a comment.

John c 
Rating:
4.0

Customer did not leave a comment.

Jay K 
Rating:
5.0

Customer did not leave a comment.

Michelle U 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

CORY B 
Rating:
5.0

Customer did not leave a comment.

GLENN D 
Rating:
5.0

I asked for a dealer 2 miles from my home and Uhaul sent me 10 miles away.

Denise E 
Rating:
3.0

The employee there had almost zero knowledge about the truck rental business. She was mainly there to handle the rental storage business.

Steven F 
Rating:
5.0

Customer did not leave a comment.

Bernard S 
Rating:
1.0

Will never recommend they are a rip off over priced and over charged!

kelly t 
Rating:
4.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

The experience was quick and seamless. Would recommend and certainly would rent there again!

Reneta R 
Rating:
4.0

The office lady was great to work with.

Joe S 
Rating:
2.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

The lady at counter was very helpful had great customers service thank you so much we appreciate you guys 🙏

ALEX C 
Rating:
5.0

Customer did not leave a comment.

Doug D 
Rating:
5.0

Customer did not leave a comment.

Frances B 
Rating:
5.0

We had the best experience renting a uhaul at the last minute to haul some gurney we bought. The person at U-Haul reservations was great, and the lady at the local uhaul facility was amazing!!!!!! So friendly and helpful. She made our day!!!!!

David P 
Rating:
3.0

Told me I could drop it off anytime as they had a key drop box So I did and was charged an extra $20 Never said anything about add charge and all the years rented from U-Haul , it never happened

William C 
Rating:
5.0

It was a great experience!

Steven S 
Rating:
5.0

Customer did not leave a comment.

Dana E 
Rating:
4.0

Customer did not leave a comment.

William P 
Rating:
4.0

Customer did not leave a comment.

Patricia W 
Rating:
3.0

Office was closed when we arrived around 6pm so couldn't really comment. Place looked clean. Truck was dropped off. Not really enough places to park. There were 2 trucks already there and 1 space left to park as thier reg parking lot was chained off.

Lidia J 
Rating:
5.0

Customer did not leave a comment.

linda s 
Rating:
5.0

The truck was very dirty, I had to wash the windshield I could hardly see out of it. Also, I think the transmission has problems.

Reggie T 
Rating:
4.0

Customer did not leave a comment.

christine a 
Rating:
5.0

Truck was clean & well maintained. Thank you Beth for setting us up with our rental!

Americo C 
Rating:
3.0

Customer did not leave a comment.

EDWIN J 
Rating:
5.0

Was directed to this location by U-Haul for drop off, didn’t know you didn’t receive tow dolly. Thank you for your patience in this matter, I will make note to ask more questions in the future. AAA+++

Randy Z 
Rating:
1.0

Lady there is always harsh without any reason, do not obey the law. Never encountered the lady like her.

muhammad m 
Rating:
3.0

Can't prevent highway street repair, but they do need a larger lot for parking their trucks. Also I didn't know in which building the office was located.

james j 
Rating:
5.0

There was a trouble message saying the air bag was not functioning. Did not prevent the truck from operating, traffic in this area is terrible but not your fault

loren s 
Rating:
3.0

Had use app would felt safer handing keys back to someone

Donnie H 
Rating:
5.0

Customer did not leave a comment.

Leslie S 
Rating:
5.0

Customer did not leave a comment.

Al G 
Rating:
4.0

Ruth was so accommodating when I showed up unexpectedly. She got my drop off changed to her site without hesitation. A big reIief as i had family picking me up there. Site is rated for big trucks but space is limited.

ERIC B 
Rating:
5.0

Everything was great and well explained, I recommend this place, also near places found to park my car while I was moving out Town

BRAHIAN I 
Rating:
5.0

Customer did not leave a comment.

Andre M 
Rating:
5.0

Convenient location, it had what we needed.

Donald R 
Rating:
1.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Very helpful even though I arrived just a few minutes before closing.

Forrest J 
Rating:
5.0

Beth was amazing and made renting my truck so easy and painless.

Cindy U 
Rating:
5.0

truck was old but only stayed local so no big deal.

Wilmar O 
Rating:
5.0

Customer did not leave a comment.

Trevor W 
Rating:
4.0

Beth Stepanek was very nice and welcoming. She provided great customer service during and after my rental.

Dwight D 
Rating:
3.0

Pre-rented Dollis and non were available. Made it extremely difficult.

Joseph W 
Rating:
3.0

The 10 ft truck didn’t have a ramp which ultimately wasted my money on a dolly when we had to lift everything up onto the truck anyway.

Austin S 
Rating:
5.0

leave well enough alone!

Bob A 
Rating:
5.0

She was very nice

Brenda K 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
4.0

The lady at this location was very helpful and pleasant.

Steven S 
Rating:
3.0

Customer did not leave a comment.

Berman p 
Rating:
5.0

The manger Beth was amazing!!!!!

KATHLEEN G 
Rating:
5.0

The best U-Haul experience i have ever had when renting a uhaul. The lady at the front desk was amazing and quick

Steven H 
Rating:
1.0

I was given incorrect pricing and did not know it until the back end when I received my final billed amount. Additionally their computer system was down and therefore they would not let me leave with the truck I rented until the system was back up and running. After an hour I was finally able to leave but missed the movers I had hired to help me.

Marci D 
Rating:
5.0

Customer did not leave a comment.

Flavio F 
Rating:
5.0

Beth, the customer service person, was wonderful. Helpful and pleasant. Very positive experience. Thank you

LEE W 
Rating:
5.0

Customer did not leave a comment.

Horacio D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

NO IMPROVEMENT NEEDED!!! Beth and Leah were both so kind and professional. I truly didn't think people like these 2 existed anymore. I found this location on Google and it was very close to me. I'm so happy I found it! They will be go-to now, as i am moving and need a storage place as well as a truck. I also occasionally need trucks for work. I won't give my business to anyone else

MARGARET B 
Rating:
1.0

Ladies behind the counter were very courteous. The problem was they were not trained at all. Took an hour and 15 minutes to rent a vehicle, again not their fault. I fault management for putting them in thi position which I’m sure was very uncomfortable and stressful on them with us standing at the counter

CATHY C 
Rating:
4.0

There was no internet connection when I arrived and it delayed the processing time. The agent was very concerned and tried to be helpful. He got creative and finally used his phone to complete the order.

Marylyn O 
Rating:
1.0

when I returned the truck I asked if she would give me a receipt and she said that I would get an email (note I was the only one there - she could have easily walked outside and reviewed it with me- as it was the first time I have used Uhaul I didn't think about it, ) - I did a day later with $150 damage charge which it didn't have! I am going to dispute the charge with the credit card company. Also I bought the best damage protection - not that there was any but, why am I getting charged?

ISRAEL M 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
4.0

Customer did not leave a comment.

Ted F 
Rating:
3.0

Customer did not leave a comment.

DONNA A 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H 
Rating:
4.0

Everything went well, just seemed to take a little longer than I thought it should have.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
3.0

No suggestions

TIMOTHY K 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

Very friendly staff and the check-in/checkout was quick and easy.

Ronald L 
Rating:
5.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

The ladies here were so helpful explaining what I should do about the other location.

CLAIRECE O 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Can’t think of a thing

Gary W 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
3.0

The inside of the truck was very dirty with spilled drink in the cup holders. The gas was at more than half a tank and much less than 3/4. I was charged for some gas and was above 1/2 when returned. Too subjective. Should always be full when you rent.

Richard D 
Rating:
3.0

Customer did not leave a comment.

Donald D 
Rating:
4.0

This was my second rental from this location this Fall. The first truck was very clean; however, this second truck was filthy. It took my daughter almost an hour to sweep and wipe down the cargo area before my furniture could be loaded

Judith T 
Rating:
5.0

Great people. So friendly and helpful

regina w 
Rating:
5.0

Staff was awesome. Truck was ready, clean and in very good condition.

Joshua L 
Rating:
5.0

Customer did not leave a comment.

charles v 
No reviews have been submitted for this location.
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