Customer Reviews for Discount Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Discount Mini Storage

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rebecca s. on

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David A. on

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Steve K. on

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David M. on

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Michael V. on

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We had a truck reserved at another uhaul location. When we arrived we were informed our reservation was cancelled. We were referred to this location, where Kim gave us excellent service.

Joshua L. on

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I'm still waiting I a call back from Uhaul

LONNIE W. on

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Great service! Will do business again for sure!

Phyllis C on

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Staff: courteous, pleasant, professional, knowledgeable Facility: clean, neat, well organized with good amenities Location: excellent access

Sheila R. on

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The front cab smelled, previous renters left a bag of sandwiches. I threw them out. I mentioned the smell to the clerkduring the check but the comment was ignored.

ENID G. on

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No comment

tob t. on

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Quick and efficient

Talibah A on

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Move in was a piece of cake in spote of being without regular internet due to hurricane Irma. Thank you.

JOANNA M. on

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Paul D. on

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DONNA J. on

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I asked if I could go get gas and the employee said no. The hours are awful. I will not use them again.

Vincent S. on

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The ladies at the office we "AWESOME"!!!

Belinda J. on

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markus l on

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Easy move in process, great facility, and nice staff.

william c. on

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I cannot think of a thing with the exception that Jessica and "Mighty' - two very helpful women at the facility - might want to learn how to back up a 26' truck with a 9' utility trailer attached. I imagine not every customer will be able to do that. They were so very pleasant and customer service oriented that I was glad to help out.

Roberto M. on

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counter clerk, who was 30 weeks pregnant, was exceptionally good. Very personable and well spoken.

Steven M on

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The facility is well kept and I am satisfied with the safety of my goods at this property. The staff were very courteous and helpful too.

Steven M. on

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Julia H. on

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Jerry B. on

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Julianna K. on

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Paula W. on

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GEORGE J. on

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Scharniece R. on

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PRADEL A. on

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ROBERT B. on

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Keep up the good work :)

Michael S. on

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Very nice people very easy to deal with

Angelette G. on

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The young lady that assisted me was nice, friendly, and knowledgeable. She answered all my questions and concerns. Also, she made the process smooth and efficient. She was with another customer when I walked in but stopped for a second to greet me and my daughter. Job well done!

Robin F on

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The unit was rented for my daughter who is relocating from UWF in Pensacola to USF in Tampa. She is happy with the unit.

Ida V. on

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james j on

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Young lady was very nice and professional unit was very clean will use again

Rose D. on

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Maite Noto is the best for the job. Customer service from her was a plus, easy and out going. Overall, just because of Maite Noto, I will do business there. Good job, girl and keep up the good work!!!

elise j. on

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Susanne B. on

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TIMOTHY B. on

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Well the original location we were supposed to go to had us waiting almost 2 hours to pick up the van. No one called. When we got a hold of corporate they referred us to this location

ernest s. on

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Ok

Thomas S. on

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MD H. on

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This Location was great but my over all experience was not good. First I called to reserve at 5806 N 56th st, 33610 Location and ask for a 10 Feet truck. They said they did not have any available and offered me to get a 15 feet truck at a different location which is located 3825 56th st. So i go to that location and over there the person who helped me spent more than half an hour but failed to work on the computer to process my order and finally sent me back to the 5806 st location saying they have a truck ready for me there. So I went there and they looked through the system and told me they do not have any thing and offered me a truck that be available at 4 PM. That would not help me because i was suppose to meet the seller of the product at 1. So they looked around and sent me to another location which was 6500 56th st, 33610. here they were able to help me and i was able to get a truck at 1:11 PM. My original Pick up time was 12 noon.

Victoria b. on

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Tracey M. on

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Kenneth V. on

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The exterior of the truck was very dirty. I asked the attendant about the truck being dirty and her response was "we don't worry about the outside of the truck, only the inside". I was scheduled to pick up the truck at 10 am on Saturday, 01 April 2017 and after waiting for the attendant to finish with other patrons, I was processed at approximately 10:25am. She informed me that I had to have the truck back at 2:00pm. I informed her that I was scheduled to have the truck for 4 hours and informed her of what time it was. She stated that I was scheduled for four hours - from 10am to 2pm, regardless of what time it presently was. This cause me to rush to return the truck by 2pm. I only had the truck for approximately three and a half hours instead of the full four hours.

ERNIE M. on

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Ms. Maytae was very professional and thorough, keep up the great work! Not sure if I spelled her name correctly.

ANGELA B. on

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ASHLEY B. on

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Herman G. on

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keith H. on

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We never got the dolly as ordered and now you are trying to charge us for something we never got.

jaytwan t. on

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Ivette M. on

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LANDE G. on

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Hello I had the worse Experience dealing with U Haul being a Customer for 4 months I have spent almost $1300 Every Wednesday renting a Pick up Truck first of all they took money it took money off my card for a rental that use last week so that made my card have less the money I needed to purchase the pick up I needed for Saturday the 25 But that was not the issue my card had 69.31 on it and the total was 69.34 it declined the amount so I ask did u take the insurance off they said they couldn't because it's manatory and I said it's not because it's optional unless I'm wrong but at the end of the day I was not able to purchase truck because of $00.03 I ask could I just pay the difference in cash or I can go to the bank and cash a check I had and load the money on the card and charge it they said no that made me upset because like I said I have a business and I get a u haul every Wednesday of the week just was not a good feeling have a great day! !!

JOHNNY L M. on

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The vehicle wasn't completely cleaned in the interior floor, and the truck bed wasn't completely cleaned out some dirt left behind from previous rental, otherwise the vehicle worked properly, no problems

ANDRE H. on

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Everything was just fine.

LORAINE G. on

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As far as I see , You all are doing an excel l ent job.Customer service is excellent.The thing I appreciated is whenever you leave a message. they always call back . Thank you guys for all you.

Jose S. on

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jetta n. on

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Can't think of a thing that Jessica and her team could do better. SUCH a pleasure to work with!!!!

SHPETIM K. on

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dawn k. on

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RASHARD K. on

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donald m. on

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Ronald B on

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I have used this location before and they were great back then. Nothing has changed. Excellent staff, professional, and always willing to help. Special thanks to Jessica.

Ronald B. on

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Staff is extremely helpful and goes above the norm to ensure a efficient move.

Marcia H on

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very busy and only one person on hand

Marcia H on

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very busy and only one person at the desk

Debra A. on

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Deborah M. on

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EUNESSA L. on

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The customer service was above and beyond my expectations. Thank you

Michaelle S. on

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Staff was fantastic friendly and genuine. Positive vibes everywhere. Thank you

LOUIS M. on

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jennifer r. on

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Staff was professional and prompt...Uhaul experience was amazing!!!

Pedro T. on

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Migdalia P. on

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I received a very nice customer service. Everything was quick.

ASHLEY S. on

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Good service. Truck smelled like wet dog and dog hair everywhere

Ahmad A. on

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Wonderful front disk Representative, she is so helpful and cares about giving you the best options for you need.

Anthony F. on

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Friendly and knowledgeable staff

CRYSTA C. on

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Get the poor girl some help! She did everything, and was very patient, professional, accommodating, and knowledgable while doing it. But she was the only employee working that Sat. morning!

William W. on

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It is very inconvenient that they close the office for lunch between 1-2. We arrived at their office BEFORE 1 pm and they already locked the doors.

Marcus P. on

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RHONDA S. on

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Maxwell H. on

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shatara t. on

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curtiss w. on

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Samuel C. on

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Chad B on

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I`ve been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly.

Vernecia G on

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I chose not to use this facility, but did use Causeway self storage because it was cheaper and closer to where I am moving to.

Candice L on

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Great

Candice L on

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Great

Stansheala W on

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I`ve rented from 2 different storage places and thus far this is the best I`ve came across. Nice and well kept property, excellent customer service which I value most

jon o on

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I feel the the same way as the other ones the app can be a little more detailed just to let the consumer see

jon o on

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Very fast and rapid could be a little more detailed though