My pick up was at a much better place and knowledgeable of the services I needed. Discount Mini Storageannie H.
Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.crystal H.
Customer did not leave a comment.Alister R.
Great customer serviceAttilio S.
Truck was dirty and it made a noise coming out of The front end and nosie didn't stop until i was driving 20 miles. The drive was terrible, and it needed an alignment or wheels checked on the truck its not safe.Melissa M.
Very helpfulBen M.
The front desk lady that pick up the truck from was so nice and funny made moving a little stressful. It was quick easy pick up she guided me backing the truck out making sure I had all the necessary supplies the drop off was easy as well this will definitely be my choice of uhaul store in the futureNatasha W.
The receptionist was nice and compliant with CDC Guidelines! Thanks!Robin G.
Customer did not leave a comment.Michael B.
Can think of anythingIra M.
I checked out the uhaul after hours. My main problem with this Uhaul was the app. I picked up the Uhaul after hours and spent over on hour at Uhaul trying to upload pics. As I was pressing the foward button I noticed I needed to take a pic of the odometer, then I pressed the back button & the app froze up. I needed to retake the vehicle damage pics. After being at the store for over an hour I gave up as the clock was ticking on my rnetal & I needed to get home. I called uhaul, was on hold a long time. Then when I got on the phone with the rep the app unfroze. So I got off the phone with the rep and it immediatly froze up again... I spent over 2 hours dealing with the checkin before giving up on it all together so I could actually start packing the truck. Then when I was checking the truck in I was already stressed out b/c it wasn't super easy to find how to check it back in. It would have been easier if it was a direct link. I tried and tried to take pics and it kept freeing up again. I was SO stressed with the app knowing the clock kept ticking and it was taking forever to check in. Moving is already stressful and dealing with the app trippled my stress level. If I ever rent with Uhaul again I will make sure to get there during normal business hours so I do not have to worry with the app.Miles M.
Customer did not leave a comment.Shane D.
Bryan was a God send. The service was higher than excellent. Thank you.Dorothy W.
Customer did not leave a comment.francisco A.
Customer did not leave a comment.Moises O.
Customer did not leave a comment.Byron B.
I apologize I truly forgot to fill up.workers at tht location has great service.Towanda J.
Customer did not leave a comment.Mary S.
Everything was great and the emploees are really on point with knowledge of the business.nicole S.
Customer did not leave a comment.Joann W.
Customer did not leave a comment.Eloise W.
Customer did not leave a comment.YASSER E.
Customer did not leave a comment.Francisco G.
All goodDavid H.
Very nice friendly staff. Truck brakes were going outJohnshavanic S.
Customer did not leave a comment.Alisia C.
Customer did not leave a comment.Magnolia R.
Customer did not leave a comment.Jonelle R.
Customer did not leave a comment.shontay L.
Customer did not leave a comment.Keith N.
Customer did not leave a comment.Brooke B.
The lady working there is very nice and sweet. Remembered me by name even days later.Karoline E.
Brandon was a very nice young man great customer service. Tops off to you for having a very person working for company.Shyhime W.
Customer did not leave a comment.Mouna S.
Brandon Salinas and the other employee ( sorry I did not get his name) were very welcoming. We completed the paperwork immediately and the truck was clean and ready for me as soon as I step out the door. The truck ran well. Upon return, they quickly took care of me and I was out the door. They were very professional.Edmond A.
2 staff members one helped other was on cell phone I ended taking my biz elsewhere notime for thisPatricia W.
The staff was very helpful and nice.Stephanie S.
Customer did not leave a comment.Michael C.
Tire pressure monitor was on. There was no location to check the presence. This created great anxiety when driving such a large vehicle . No air pump that goes to 80lbsSherlene M.
Customer did not leave a comment.Anita W.
Customer did not leave a comment.Tamika J.
Customer did not leave a comment.nichole B.
Brandon who helped me with the truck was friendly, helpful, and had great knowledge. My experience was fast and easy going!!Justina H.
Great customer service and very professional.Sheila B.
Customer did not leave a comment.Marquiesha M.
Customer did not leave a comment.David E.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Chantal G.
FENOL WAS POLITE, PROFESSIONAL, FRIENDLY AND COURTEOUS. THE OFFICE WAS CLEAN AND SMELLED REALLY GOOD. I WILL BE GETTING MY NEXT UHAUL TRUCKS FROM DISCOUNT MINI STORAGE & UHAUL.Justina H.
Customer did not leave a comment.gul S.
Customer did not leave a comment.Sabrina G.
Customer did not leave a comment.Roshawnda R.
Customer did not leave a comment.Audrey F.
Customer did not leave a comment.Tom G.
Great customer serviceFenol D.
Customer did not leave a comment.Adjima A.
Keep the employees you have absolutely excellent customer Service . They made my stress level decrease with the help and dependability of using their equipment. Everyone is so nice and considerate.Kathleen R.
Customer did not leave a comment.Jutta G.
To me nothing cause i had everything i wanted and the guy who assist me at the pick up location was very nice as wellJOHANNE B.
Brian was the bomb. Helped from the beginning to the end. Very knowledgeable about the equipment and business. Thanks again guys????Lanice G.
all is well, the treatment and professionalism of the employees of the miami agency and the tampa agency is excellent, but you can not ask, I would not hesitate to use the aforementioned agencies.juan R.
Customer did not leave a comment.Mitszell H.
Customer did not leave a comment.Keshia O.
Pickup process was quick but the best part was the customer service. There was 2 Representatives there and they were so kind and helpful. I truly enjoyed the interaction. I will be writing a review regarding their performance.Lavinia G.
Fenol and Brandon were exceptionally friendly and knowledgeable. Great guys!Jamie D.
Customer did not leave a comment.Kathleen R.
I turned the keys in at around 7pm on 9/16/19 because the receptionist said I could just drop it in the box but my receipts says I had it until around 930 this morning. There should be a camera but me and my husband returned the truck the day prior and he works 930 to 630.Stasha S.
Customer service rep Janessa was awesome! Great attitude awesome customer service...Darcelle N.
Brandon was great, offered help with a difficult situation.Sylvia G.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.Latoia B.
Great service and management!Fenol D.
Customer did not leave a comment.Anita W.
Customer did not leave a comment.Preston N.
Customer did not leave a comment.Vedad S.
Customer did not leave a comment.Jill S.
She did everything to assist us, because I had no idea about the app, but we got everything we needed. Thanks!!Morgan B.
Best part about this location is the people that work there. Thank youRaylin C.
Customer did not leave a comment.patrick P.
The people in there treat you so good. And there very nice and helpful. I would recommend this location to everyone..Julie B.
The man who helped was very friendly - helped make my move a little less stressful!Ashley R.
The guy was playing on the computer when I got there and told me I needed to wait 10 minutes for him to check me in and that I should just leave the key and he will do it later which I said no and he got mad. Then another person came in and he said that I would have for him to check that truck in also and I asked why he said he did not feel ike going back outside again. I asked for the managers name and he told me he was the manager and would not give me name. I told him I was going to call Uhaul and he told me and my elderly father and kids to wait outside in the 90 plus degree weather and locked us out and made us wait for him to check both trucks out. I also have video to prove it and will be posting it to social medis if the employee is not held accountable for his actions. I expect a full apoligy from the owner.Vishnu M.
Customer did not leave a comment.Loar H.
Make sure vehicles are in working order. The rental I had kept shutting off and several times wouldn't restart.winnifred H.
Customer did not leave a comment.David M.
The staff was friendly and professional. I had a great experience overall from start to finishKayce K.
Very friendly and helpful. An excellent experience.Scott B.
You need more employees at that location to take orders faster.Moses O.
Customer did not leave a comment.Leslyn D.
Check was easy and fast. Employers were very helpfull.CLAUDE P.
Customer did not leave a comment.Mark O.
Please make sure that your rental locations have Extra keys on the Site of the Rental locations. We All make Mistakes !!! It cause me an Additional, $95 to have a key made for the truck. No it wasn't Your fault but If the site would have had the Extra key You could have charged the cost to make another one and I wouldn't have An Extra Day charge etc. ! Thank You ??Earnestine R.
Truck was not available at time of pick up due a customer not returning it on time But the customer service rep was very professional.Wylms M.
This cargo van was great, one thing. Need GOOD WIPER. ThanksOmayra R.
The truck sounded like it was going to break down i could barely it above 35. I drove less than a mile and turned around and dropped it back off. The location was already closed so I put the key in the Box and left.Heather M.
Customer did not leave a comment.jared M.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.James B.
Customer did not leave a comment.JR S.