Customer Reviews for District Auto Parts Inc
(U-Haul Neighborhood Dealer)

312 reviews

7500 Archer Rd   Justice, IL 60458

(708) 924-9294

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021: 12:00 pm - 4:00 pm
  • 12/13/2021: 1:00 pm - 4:00 pm
  • 12/15/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(708) 924-9294

7500 Archer Rd
Justice, IL 60458

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021: 12:00 pm - 4:00 pm
  • 12/13/2021: 1:00 pm - 4:00 pm
  • 12/15/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

deborah D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

No comment.

Thomas F. 
Rating:
5.0

Picked up trailer on Saturday morning, the lady working there was one of the nicest people I've ever met, would definitely rest from there again

ronald S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

JASMINE M. 
Rating:
5.0

Customer service was excellent.

alex B. 
Rating:
3.0

Great service very helpful

brittany W. 
Rating:
5.0

I had a VERY difficult time removing the trailer's ramp pin in order to lower the rear loading ramp. It appeared that the pin was bent and not able to slide out of the pin mount. I had to use a large hammer to aggressively pound it out. Had I not had a hammer, I would have been stranded.

MIKE D. 
Rating:
5.0

Customer did not leave a comment.

Denis K. 
Rating:
5.0

Had some concern over tire wear but was not an issue

Steven B. 
Rating:
5.0

Customer did not leave a comment.

ester F. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Excellent customer service

CYNTHIA C. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

rosa R. 
Rating:
5.0

Customer service was great!!

Geraldo D. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Carol was amazing

Evelina M. 
Rating:
1.0

First of all it's the wrong address. S Archer is the Water Commission parking lot. The correct address has a postage stamp size parking lot right off the street with no easy access.

Matt G. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I was not notified of my pickup location prior to arriving at this facility. Luckily they had a truck available, but it was smaller. Sadly this is the second time in a row I have had an unpleasant experience with U-Haul.

Adam B. 
Rating:
5.0

Lady at the desk was very nice

Kevin A. 
Rating:
5.0

The best

SLAWOMIR L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

gerald M. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

The employee who helped me was very helpful as the chains were not compatible with my truck and she suggested an alternative which worked and was safe.

TODD B. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

My only suggestion is maybe have some moving equipment available to rent. Thank you

ALBERT V. 
Rating:
1.0

Representatives very rude and disrespectful

Trig H. 
Rating:
5.0

Thank you great service

STANISLAW P. 
Rating:
5.0

Very great service. I feel terrible I realized we forgot ti put gas after I put the key in the lock box but still wasn't too much.

Heather K. 
Rating:
3.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
3.0

Customer did not leave a comment.

Karolina O. 
Rating:
5.0

nothing everything was smooth and went great

Darrick D. 
Rating:
1.0

Well, 1st you can stop sending me Reynaldo's information. Because his phone number is similar to mine, one of your customer service reps ordered a u-hual under my profile. I called they told me that they rectified the situation and that this would be corrected. Then I get this survey and the man's detailed bill of his rental. His number is 7085745930 and mine is 7085745130, please address this.

rolando P. 
Rating:
1.0

My wife and I rented a larger 15' Uhaul weeks before which was confirmed for pickup at this location only to find that it wasn't there. And that there were no other ones available in all of Chicago for a one way out of state move. We had to go to another location 35 mins away to get a smaller unit and ultimately had to throw away hundreds of dollars in furniture because it would not fit. We were extremely upset and felt like a huge disservice occurred from what has been a normally great company. I just don't know how you can make this right but we will strongly be considering using movers in the future rather than Uhaul.

Robert G. 
Rating:
1.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Rachad H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

They lady that is on customer service she knows what she is doing … great personally and awesome service 10/10

rodido R. 
Rating:
4.0

Customer did not leave a comment.

Amalie K. 
Rating:
4.0

Overall my experience with district auto parts inc , u haul rental location was pleasant and promptly, they took care of me with great customer service. They should considered added longer store hours b4 closing on Saturday.

MARCUS L. 
Rating:
5.0

Nice lady

Tamer M. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

I really don't think there is anything more that could be done to make the experience more pleasurable. Carolyn was absolutely wonderful and took care of all of my concerns and answered all of my questions. What a great experience!

Kevin O. 
Rating:
4.0

The location is well-run, and the manager is very helpful and courteous. I give her 5 stars. I do have an issue with the parking situation, however -- there is only a narrow strip, along (very busy) Archer Avenue, which can make pick-up and return tricky, especially in inclement weather.

Thomas F. 
Rating:
5.0

Truck left like it was going to fall apart. It will shake while on highway. Didn't feel very safe to drive

Rodolfo A. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

MARCIN S. 
Rating:
5.0

Customer did not leave a comment.

Josue N. 
Rating:
5.0

Very friendly service

Steve N. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer did not leave a comment.

valerie L. 
Rating:
2.0

Customer did not leave a comment.

TARIQ F. 
Rating:
5.0

The original location I booked in advance of 30 days, called 20 min. before I arrived and cancelled!

Karen K. 
Rating:
3.0

Customer did not leave a comment.

bill L. 
Rating:
5.0

Excellent customer service

chester D. 
Rating:
5.0

Nothing

Louis L. 
Rating:
3.0

This is the second time that I rented a trailer from this location that had a burned out light bulb.

Stephen S. 
Rating:
5.0

Every time we use this location the service is always outstanding! We will continue to go here for our UHaul rentals!

TyMei O. 
Rating:
5.0

Customer did not leave a comment.

Zoe P. 
Rating:
5.0

Very nice. Great customer service!

margaret G. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

alonso G. 
Rating:
5.0

Very good

Adam M. 
Rating:
2.0

My order was originally booked at 2001 Roosevelt Rd, Broadview, IL 60155. One of the worst experiences with this company. The manager on duty on Roosevelt Rd on Thursday, 7/2/2020 at 12:00 PM told me that he completely forgot to review the reservations for that day. He sent me to another very remote location in Illinois to pick up the truck (7500 S Archer Rd Justice). He was rude, and didn't mind his problem. Why the h* did I book a week in advance, what is the use of planning, if a person who is supposed to be offering a service doesn't care about a reservation? I received a discount of $ 100, however I did not save that money at all.

Cristopher D. 
Rating:
5.0

Nothing at this time excellent service.

Iiem N. 
Rating:
5.0

Customer did not leave a comment.

dawn P. 
Rating:
5.0

Customer did not leave a comment.

BENOTE W. 
Rating:
5.0

The ladies were very helpful and accommodating even though the Corona virus situation was at hand.

jose B. 
Rating:
5.0

Customer did not leave a comment.

sinisa J. 
Rating:
1.0

she had to enter my credit card 6 times and restart the entire process starting with my drivers license because she claimed the system did not store the info anymore, took 35 minutes to get out of there and i was the only client in the store!!!!

raulberto F. 
Rating:
5.0

better gas mileage and better pickup speed

Dwayne D. 
Rating:
5.0

Amazing customer service.

Luis M. 
Rating:
2.0

Customer did not leave a comment.

JESUS E. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

I would have loved if this site could have had assess to a larger truck. The 15footer was only available. This caused me to use extra mileage than anticipated.

Carolyn H. 
Rating:
5.0

Best

lupe A. 
Rating:
5.0

Customer did not leave a comment.

Lane B. 
Rating:
5.0

Very good

david K. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Clean the cabins.

David R. 
Rating:
5.0

The U-haul location at District Auto Parts on Archer Ave. was a local, convenient location for me. They had the exact trailer I needed for the job and it was available for when I needed it. It was clean and in good working order and Carolyn in the office was Helpful, Sweet and had me in and out within minutes. I will definitely keep them in mind for future needs and recommend them well to others. - Joe V.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Young Lady at location was really nice and helpful!

Clyde W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTN W. 
Rating:
5.0

Customer did not leave a comment.

Julian R. 
Rating:
1.0

The mirror of my truck was stuck and because of that I almost got involved in an accident twice. Besides that, there was also a hole in the roof of the truck that allowed leaking water -- from the thunderstorm -- watering a lot of my clothes and electronic devices during my trip in the road. It is was a horrible experience as I've lost some of my equipment sand also some clothes as the roof was dirt.

Denis C. 
Rating:
5.0

Make sure all customers come here instead of any other location. After two of the worst rental experiences ever, I decided to try one last time. Thank god I did because she was the nicest person I've met in a long time. District is awesome

ANTON P. 
No reviews have been submitted for this location.

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