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ryan g
Customer Reviews for Diversified Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't turn in my truck. U haul called to see when I would be turning it in. They need to be more prompt so customers don't have to worry
Cindy CStaff at pickup did not know what was going on, or how to log-in to computer. Took 45 min for them to give us the truck - truck did not have all of the dollies I reserved AND PAID FOR. Dropped truck off that evening to staff on a Friday evening 5.5 hours before the end of my rental, the workers did not know how to check the truck in. App was not working - which was not their fault. But the truck showed as an active rental for the entire weekend until Monday morning. Truck was clean, and worked well. But overall - location was disorganized, underprepared. Would not use this location again. Receipt for the truck rental showed I dropped the truck off at 12 am on Saturday morning, which was not true.
LOGAN G