Customer Reviews for Division Avenue Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

They are great, the truck was clean. Quick process to get the van after hours.

Rating:

5.0

The women who serviced me was so amazing. She went over the details of my contract thoroughly and patiently. She was genuinely concerned about my well being and explain how the equipment works. I am not sure she knew the traction light kept appearing in the truck but she was very hospitable. I would definitely come to this facility again, just because of how wonderful she was . It’s hard to find good customer service like she provided! Give her a raise for sure.

Rating:

5.0

Booked on line. Easy check in and out.

Rating:

2.0

Your facility smelled so strongly of marijuana, I would never recommend anyone (especially with children with them…) go to this facility….

Rating:

5.0

Great place.very friendly

Rating:

3.0

The truck was disgustingly dirty and smelled like cigarette smoke.

Rating:

5.0

Not impressed. During reservation call, I was told I would get a call from the manager, no call. Was told to stop at managers office on day of move-in to sign paperwork. Office was closed. Called the local phone number on the door, never an answer. So I was not able to move in my things on the agreed upon day. Called the reservation line, they were not able to contact management either. Said nothing could be done till Monday. Very poor customer service on managers part.

Rating:

4.0

Truck was not swept out by previous client. Dirt and broken plastic on the floor.

Rating:

5.0

The Air did not work at all, blower was not working at all. The rear door was hard to get up and down, track was probably extremely dirty and needed to be lubed. I had to oil the lock to even be able to use. Inside bed of uhaul needs to actual be cleaned out or even pressure washed or mopped thoroughly.

Rating:

2.0

This rental location is in need of attention. The security fencing was severely damaged in two locations. Had not two other rental trucks been parked I would not have known the specific location to return the truck. Some appropriate signage would have been a help.

Rating:

5.0

Nothing at all! The girl at the counter help me out with my 24/7 pickup and walked me through step by step. She explained it thoroughly and when I returned I was able to return my truck using the app and not have to go inside.

Rating:

5.0

I reserved a storage unit at this facility and was told to be there before 5 because that's when the facility closed, however, when we showed up on the scheduled day after driving 3 hours- no one was there. I called & was told that the office was closed & they would be open 2 days later. This obviously did not work for us. Thankfully I was able to get a unit elsewhere. The hours of operation need to be clear to the staff so that this never happens again. Thankfully, because I was able to get another storage unit in another area of town. But had I not been able to, it would have been a catastrophy - as we only had the uhaul rental truck for one day. The woman when answered my phone call when we noticed there was no one there was very curt & unapologetic. Unacceptable, glad I was able to take my business somewhere that people actually come to work.

Rating:

5.0

Staff was personable and knowledgeable. Great experience!

Rating:

1.0

No one answered my call and I had to wait 30 minutes for a staff to come and open the gate. The truck was extremely dirty inside and in the box.

Rating:

5.0

The same customer service experience

Rating:

3.0

Better explanation for key drop off post vehicle use. The box was unclear of where to leave the key.

Rating:

4.0

I noticed my card was charged the final price twice. I hope that gets fixed and only charged the one time final price.

Rating:

5.0

Haley was amazing and covered everything we need to know! Awesome!

Rating:

5.0

a great storage spot! the people that worked here helped make a life transition for me simple and easy. place was clean and secure.

Rating:

5.0

Needed to have 24 hour gate access.

Rating:

5.0

Only problem, not well marked where and how to pull into driveway. Once found easy and then the girl explained everything very well!!!

Rating:

5.0

The van was moderately clean -- initially had a bit of smoke smell but I opened the windows to air it out. overall though I've rented from the location a number of times and will continue to do so. The service clerk was very nice and helpful.

Rating:

5.0

Ladies were nice and very helpful.

Rating:

4.0

The truck was clean for the most part. There was a used lipstick container in the passenger door and a McDonald’s bag behind the passenger seat.

Rating:

5.0

I would not recommend that place to anyone and I didn't move out they forcibly moved me out so I lost all of my stuff that was in there because of them claiming they sent me letters in the mail and sent me messages and left me voicemails when I got now one of them didn't get no letters didn't get no messages and they still wouldn't work with me so I didn't move out they forcibly moved me out would not recommend that s***** a******* place to no f****** buddy

Rating:

4.0

The truck we used had brakes that were faulty. In order to them them, I had to pump the brakes, put my foot on the break, and then there would be significant grinding as the truck continued to slow down. This did not feel safe at all. Something else that was troublesome was the steering wheel. It had a lot of slack in it, making it more challenging to drive. This vehicle should have been checked out by an employee before it was rented.

Rating:

5.0

Ms.kelsey and ms.hailey were the sweetest people. They helped me through everything and made the experience enjoyable. It wasn't as complicated as I thought I would recommend them again and again for their excellent service.

Rating:

5.0

I really loved renting here. I only left because I have a house in Sparta now. I work weird hours so I signed up for 24/7 access. I am recommending them to my friends and family. I didn't have any issues during my time there. If I needed them I would go back.

Rating:

1.0

I arrived on time for my reservation, but I was unable to access the vehicle because staff never gave me a pass code to access the security gate. I had to wait 30min for staff to arrive. At the end of my rental time there was no one on-site to let me back into the security gate to return the rental. My car was locked behind the security. In all, I lost 1 and half of time waiting on staff to give me access. It was a really bad experience at this site.

Rating:

5.0

Don't use Mobile app. If it not working properly you will get charged extra

Rating:

5.0

I relocated from out of state. I was able to return my Uhaul as well, I was accommodated quickly when the storage I selected was too small. I can honestly admit I was frustrated & moody. The staff did nothing wrong but in the end I did apologize for my “attitude “ & the staff definitely needs their praise. My belongings that were stored were memories of my mom, she had passed away. Again ~ definitely an emotional time for me. Thank You for keeping my memories safe. Respectfully ~ Angie Alvarez

Rating:

4.0

NA

Rating:

5.0

The person in store was polite and answered all my questions. was very fast in completing the paper work. Nice place to rent and highly recommend for anyone.

Rating:

5.0

The heater was stuck on full. I had to drive to Wisconsin and back with the windows down in the rain!!!! Not a pleasant drive.

Rating:

5.0

Very happy my things were safe and in working order when I needed them Thank You

Rating:

5.0

Mobile pickup was not a good experience. The instructions did not say or did not highlight that the truck needed to be picked up within 30 mins of pickup time which caused us an additional 1.5 of effort. Multiple calls to customer to find out why we could not get the vehicle setup to go at 40 mins after the time lead to a response of 3 hour wait then just to get someone to til that I need it reset to a new time. Luckily by accident I was transferred to the traffic control people for uhual and they were able to reset but we had been waiting and frustrated with much wasted time for 1.5 hours already.

Rating:

5.0

We will use the facility again next year! We used the facility to store a car during the summer when flying in to Grand Rapids airport for travel to our summer cottage. Staff made our transitions to pick up our car easy. We felt the vehicle was safe and well guarded on the site. There was not any sign of damage or disturbance to our car during its stay on site.

Rating:

5.0

After hours drop off was easy and convenient.

Rating:

5.0

It was good in terms of value for the money. If you rent there, ask for a unit with a full garage door, as not all units have them. Mine only had a small door similar to a house entry door. However, I was disappointed that they don't offer partial refunds for closing out the unit a week after the billing date. I would have closed out the unit two weeks earlier if that was an option.

Rating:

5.0

I WOULD NOT RECOMMEND ONLINE CHECK IN/OUT! IT WAS A WASTE OF MY TIME. THANK GOD FOR THE UHAUL REP. THAT WAS WORKING TO MOVE THE PROCESS FORWARD. SHE WAS WAS VERY PROFESSIONAL AND ADMITTED THE ONLINE PROCESS WAS FLAWED. I RETURED MY VAN WITH THE REP. NO PROBLEMS.

Rating:

5.0

They will steal your money

Rating:

5.0

Staff at this location are very professional friendly and helpful.

Rating:

5.0

Hailey is very unprofessional. She is rude. She gives people incorrect information, and talks to people like they are bothering her. I will NEVER do business here again.

Rating:

4.0

I was concerned to witness the electronic

Rating:

5.0

Some of the equipment we had reserved wasn’t available but the staff helped us find an alternative option that worked just fine. Super friendly, knowledgeable. If we move again we’ll definitely come back to this location.

Rating:

5.0

everything was great! This location was a life saver for me; very accommodating! Thank you ladies for caring!!!

Rating:

3.0

My rental did say it needed an oil change soon. I was concerned about leaving my car within the gates since I was told they closed at 10.

Rating:

1.0

Poor Customer service and no one at location when I was scheduled to pick-up. I was a few minutes late and the person working claimed they called and left a message but I did not get either.

Rating:

5.0

SECURITY gate doesn't work and general public has access to property. After 2 months of rental, rate was increased and that's when I cancelled. Staff is friendly but you need to have better business practices.

Rating:

5.0

I only had 81 miles with my rental. My destination was 100 so I went over my miles. 81 miles seems low.

Rating:

5.0

Everything went perfectly. Receptionist was extremely friendly and helpful.

Rating:

3.0

Make sure that the renters know the truth about the rental policy that they have 24 hours and not be told they only have 4 hours with the rental !

Rating:

5.0

Cleaner trucks better work on engine of trucks

Rating:

3.0

I was charged $40 for insurance on the trailer and not given the option to not buy it. I found out at the drop off point that I wasn't required to purchase it. Had I known, I would not have bought it since my auto insurance covers trailers.

Rating:

5.0

After being told I would not be given a pro-rated refund, I informed that I would keep my unit until the last allowable day. The person working in the office stated that refunding my payment since I was only estimated to be out of the unit 4 days after payment. Owner (per office worker) failed to reply to her on numerous attempts. I was just planning on keeping the unit since I was not getting anywhere with the property manager. (Additional 4 messaged left by call center.) I took my lock to the other authorized (and previously set up before deployment) user so that my children and her could use the paid unit until the last day. Got a notification email that I was moved out. Returning to the unit, the facility had placed a lock on my unit that rendered it unusable to me. Stopping back in the office, the worker again made several attempts to get a hold of the manager (since she could not find any of my paperwork) who stated If I wanted to keep the unit, I would have to fill out new paperwork and pay for the time, I had already paid!!! Manager stated I voided my lease agreement by removing my lock. Property manager is a snake! Deployed single father, and could of used the approximately 95 pro rated refund or use of my unit for the remainder of the paid month. I have had multiple units at this property and referred a couple of friends when it was Your Space self storage. Observed numerous shady things after it was renamed to Division Avenue Self storage. (Rate hike after new management, subleasing the old office in the middle to someone living there and partying, people living in units with numerous cats, trash everywhere, no security gate, bad rodent issues in units. (I used to do pest control and gave free advice and pointed out numerous structural flaws (gaps, poor framing, etc.) They have bait boxes screwed to the studs inside the units. Your not supposed to attract rodents to come inside the units with a food source....smh I repaired my unit by fixing these problems myself by applying expanding foam and rodent tincats by overhead doors. I attempted to come to a reasonable agreement with the office worker who was also frustrated about being ignored by her attempted calls to the manager as well as not being able to find any of my customer account paperwork. I spent a lot of my time I was on leave dealing with this property manager who hid behind snide emails equating to an experience of "idgaf about you, I made my money off of you, now it's time for the next sucker." I do not recommend this property under the current owner. They took advantage of this deployed single father of three kids. Dealing with all the covid crap is difficult enough, and businesses like this certainly do not care for their customers.

Rating:

5.0

Friendly, fast, and great location!

Rating:

5.0

The staff was horrible, tried to charge me for things that was there before I moved in. Plus tried to charge me to move out. I would not recommend this specific location to anyone.

Rating:

5.0

Friendly staff very helpful

Rating:

5.0

Fix your location services so that when I go to check in a vehicle I don't get charged $20 because your stupid app isn't working. Sat there for 20 minutes trying to get it to find me and even installed it to another persons phone.

Rating:

5.0

They did pretty well. They had what I wanted waiting for me. They had what I needed and she was very friendly and easy to talk to.

Rating:

5.0

Convenient, a little pricey, but we'll maintained facility. Always felt secure because someone was on site.

Rating:

5.0

Very nice lady knows they stuff

Rating:

5.0

No complaints.

Rating:

4.0

We did an after hours drop off which was very convenient. Would have given 5 stars. It there is hardly any signage and zero lights...so drop off after dark was a challenge

Rating:

1.0

the uhaul was barely drivable, the wheel is completely off while driving, the transmission felt like it was going out and the brakes barely stopped the truck. then they double charged me and i’m still waiting for the refund on that.

Rating:

4.0

clerk was very nice

Rating:

5.0

Trucks need cruise control

Rating:

5.0

Truck seemed like it needed a front end alignment, and tire balancing but it went great and the service was GREAT"!

Rating:

5.0

Sure I was lied to about a lot of things that did not appreciate how others treated at the storage I've been trying to call in reach somebody about the bill but nobody has called back some very unhappy with your guys service

Rating:

4.0

Better signage would help. Coming from the south to the location, you cannot see the U-Haul vehicles and the sign does not readily indicate that it is a U-Haul location on a very busy street

Rating:

4.0

The gal told me that there was not extra charge on the truck but when I got the bill there was. However when I replied by email it was corrected by your representative Jesus Olivas quickly with no hassles. The contact that I had on Sunday with your representative Nichole was very positive. She took the time to review the contract and make the necessary corrections to resolve the issue. She was very pleasant. Please acknowledge both Jesus and Nichole. They deserve credit for looking into the contract and correcting the problem. Nichole especially because she found several errors on the original contract wad was able to correct it. (It took some time on her part and I am guessing not easy.) Jesus was very fast and I think that when he looked at the documentation it was an easy correction, because of Nichol's work.

Rating:

5.0

The 2 that helped me were patient and kind as I began to become frustrated. I apologized for my frustration and they continued to be professional.

Rating:

5.0

Great service and experience at this location. Will be back if the need arises.